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DEE M
Customer Reviews for What Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is terrible doing business. that equipment had a flat with low tire and Drity.i was racially, profiled and discriminated sad :( good by I’m dealing with the situation.
Dwayne HVery glad they were open on Veterans’ Day to process our truck return.
GREGORY GI originally made the reservation 3 weeks out to pickup the truck in Weatherford Oklahoma. The agent said it would be guaranteed to be there on pickup day and the time. The day before pickup, a rep called me and said that supposedly a customer would be bringing a truck in at 11:30 in the morning of the pickup, not my guaranteed time, and not even a guarantee that the truck would be there then, if the customer did not get it returned on time. The agent said the original agent should never had told me that the truck would be a GUARANTEED pickup. I was given an option to pickup a guaranteed truck in Watonga. When I told the agent I would pickup the truck in Watonga she told me I would get 1 free day and so many miles credit. Hopefully that happened. Other than the original agent booking the original reservation and being misleading with the guaranteed pickup, both the Watonga and Mustang locations were very professional. Eddy McLaughlin
EDDY MCould not find the What Rentals sign. Review lacks does not apply option. Forced to answer all questions.
Ernesto CGreat people. Great service.
Timothy BGive customers the size u haul they reserve. I ordered a 26 foot in Clinton, home office canceled my 26 foot for a local. I wind up in a 20 foot, that was an extra 50 miles away on top of the 25 miles already driven. I had a higher tax bracket at the pickup location. Will never deal with this company again in Oklahoma. Watonga was short handed but most professional I dealt with in Oklahoma. Home office is a joke, didn't even give me enough of a break to cover the fuel & taxes. I would refer penske or anybody else to somebody in Oklahoma due to no customer service or responsibility from home office.
MICHEAL CExelente service!!
Gabriel GNothing everything went very smooth and quick very well maintained
Tom KTop notch place to rent a uhaul
JOSHUA CManager at this location is quite knowledgeable and customer oriented. Great experience at/with this location!
Glenda PMy experience was great, couldn't have gone better.
Josh CIf you reserve a truck for 9am it should be there had to wait tell 1:30
Gary HNo where to park the rental vehicle and I called several times but never got an answer!
greg jGreat working with Darrel
LUCKY DDaryl and his team are the best and went beyond what was expected to make sure we were taken care of.
REBECCA EExcellent customer service. Quick and friendly. Very helpful with equipment.
Scott HMade me pay for junk trailer to haul my tear buckets back home.
James C