Just had a problem clothe U-Haul back in I think it should more easily or info there instead of a video
Katrina F
Viks Auto World LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dover, DE 19904
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service is awful. The representative was very rude
Denise WI had requested pick up at the desk and when we arrived there was no one in the office with no explanation as to how to get the rented truck. I had to call the Uhaul office and request help. There were two other people ahead of us who also experienced the same thing.
Joshua OFirst, my reservation as moved to a different location by Haul, that location did not have the truck available, I had to call again for them find another location (it was already 11:00 pm, and my initial pick up was 6:00 pm, hours on the phone struggling with customer service. The last location had a truck , it took me 3 minutes to document all the body damage that truck had and the dolly wasn’t in the truck, therefore I couldn’t start moving. It wasn’t until the next afternoon that customer service found a dolly in a nearby location, my moving was so delayed that I had to extend the rental costing me an additional day (which was billed to my card at the time that I extended). When I returned the truck I had to call customer service again because they wanted to charge me AGAIN for the extension, not mentioning that they never gave me credit for the day I didn’t have a dolly. They say that I have to wait for them to review the billing to see if I have to pay or not. Absolutely unacceptable! I have share my story with my Military community so they are aware of this poor service and avoid U-Haul. Horrible experience
PATRICIA JBy far the worst uhaul experience. I rent on a weekly basis from my local Uhaul‘s. This experience was unlike any I’ve ever had. This location should not be representing the Uhaul brand.
Karen F