We would confirmed a date and time to pick up a U-Haul truck at a facility in Moreno Valley. We were surprised to find that when we arrived to pick up vehicle, the facility was closed with wrought iron gates as well as double doors locked and secured. Not an employee around! He called U-Haul to advise them the situation. It took three different customer representatives to get to the right person. Finally we were given another U-Haul truck and had to travel to pick it up which took away 2 hours of our time that we needed. The U-Haul facility was not in the best neighborhood! I do have to say that you did compensate us for our inconvenience with a great discount. Overall, it wasn't a great experience, and very stressful!
DAVID L
Plaza Hand Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moreno Valley, CA 92553
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- 2.5 Average Customer Rating
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This rating has no reflection on the two gentlemen that assisted me; it is rather based on the difficulty in locating, the lack of training, the lack of the off-duty manager in assisting the staff when needed, and the failure for the U Haul help line to assist via phone. It took me over an hour just to leave with the rental. The truck apparently was sitting on an incline when we checked the gas gauge because as soon as I drove it off, I had to immediately stop for gas (it read 1/4 tank but that could not have been correct). it was an overrall horrible experience.
MICHAEL P