U-HAUL November 16, 2024 Contract No: *****502 I recently found myself in a difficult situation. As a volunteer with Lutheran Early Response Team (LERT) I was Hauling a box trailer from Tampa Bay, FL to Titusville, FL full of response equipment to a new location for cleanup after hurricane Milton. Unfortunately, my F-350 blew a transmission on I-4 in Plant City, FL.; I live in Oviedo, FL some 80 miles away. After getting my transmission rebuilt two weeks later, it was time for me to go pick up my vehicle. After calling Enterprise car reservations I was told that they did not rent cars one way, meaning I would have to tow their vehicle back to Oviedo. Yes, let me repeat that “Enterprise Car Rental was no help at all!” My next thought was to call U-HAUL, as I used you guys several years back to move to Florida. I spoke with Becky Maratta at Oviedo Auto Repair, a U-HAUL affiliate a mile from where I live. Ms. Maratta was inordinately helpful in walking me through documenting my drivers license with my new cell phone. (No, I don’t know how to use my new cell phone yet. I just had to upgrade my cell phone to program my new hearing aids and am not yet proficient with the new gadget!) I did however have to rent a full size box truck to get me to Plant City. With the exception of having a three hour drive to go 80 miles on I-4 (the deadliest stretch of interstate in the country), the trip was flawless. I returned the truck to Saver Self Storage, another U-HAUL affiliate, and walked the mile to the garage to retrieve my truck. Incidentally, Nicole Hoelting, the facility manager could not have been nicer. Checking in the box truck consisted of handing the keys to Ms. Hoelting and walking off. My reason for writing this letter of appreciation is twofold. First, the two women mentioned are excellent personnel to represent your business and deserve recognition. Secondly, as long as car rentals like Enterprise won’t rent vehicles one way, renting smaller vans one way is a niche you guys could fill? Thanks again, Bruce O.
BRUCE O
Plant City Saver Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plant City, FL 33566
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Great people to work with. Thx guys.
DERRICK BAlso, the store in Plant City Fl. was great. I called to make sure I could return the truck there and what time they closed. He guy told me to bring it in and gave me directions to his store, well I pass the store and the next thing I know I'm getting a phone call say that I just passed the store and turn around. I did turn in the truck with no problems.
Robert BBad costumer service
Christian MUnfortunately, this truck's roof leaks pretty steadily, so my contents got wet during a huge thunderstorm. I would not rent it out again until the roof is coated. The truck had less than 1/4 tank of gas when I picked it up and I returned it with almost a half-tank of gas (it's very difficult to know miles per gallon, so I obviously overfilled it. Would appreciate a refund on the excess gas. The rental agent was very pleasant and efficient - so kudos to her.
Cheryl J