I arrived at the location during normal business hours, but no personnel capable of handling my return were present. I was told by the gentleman at this location the U Haul agent was out running errands all day and would be dropping by every now and then. I was able to complete the return online but I very much prefer to conduct business face to face and get a printed receipt as confirmation of my return. Unless I have no other recourse I will not use this U Haul location again.
ANDREW P
BoxDrop Ludington
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scottville, MI 49454
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Customer Reviews
- 4.0 Average Customer Rating
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The computer system did allow for a week prior reservation through local place of rental. I had to go to uhaul website to reserve vehicle. Uhaul computer system needs to be updated for rental through the place of rental.
William WI wouldn’t recommend U-Haul to anyone. Worst online service ever
Carman S1st---We made it clear to the rental person we wanted Scottville Mi. because it was about 18 miles from our lake house. The paperwork stated we should deliver to Manistee, MI. which is 50 mi from our house ( The change was made at the corporate level, the local person agreed and tried to change the corporate chosen drop off place to Manistee). Apparently, the Scottville place had too many rental trucks, so we were shifted to Manistee. This would add about $20 of fuel and a lot of our time including my wife driving to pick me up. Clearly the motive of U-Haul was to have us pay in time and fuel to restock it's vehicle distribution locations at our cost. Was this some new VP's idea to advance up the corporation chain? Fire the person!.. Leonard Beuving
LEONARD JClosest one personnel not much help
MICHAEL C