This location can avoid to charge things that the customer did not ask for. I did not ask for the SafeMove option and I was still charged for it and it was a $15.00 charge to my bill. They should ask the customer first before adding it to the bill because it is an optional service. I made my reservation before arriving to the location and I was still charged for this when I did not select it.
Felix N
Snapbox Self Storage Vineland
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vineland, NJ 08360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The whole process was frustrating I reserved the truck online believing the location was open but it was closed, then I was told to download the app to get access to the truck which I did, and that was confusing so I called customer service they said they would send me to someone to help me through the process, I was on hold for 15 minutes and when someone finally answered they hung up on me. We were on a timeline, and this wasted alot of my time. I finally got the location about 2 miles away, and the live person helped me out tremendously. I would like to thank the gentleman at the other 2290 Delsea dr Vineland NJ store for helping me he pulled my reservation and told me how to access the truck. But I still had to drive back to the other location to pick up the truck, which made me late. Nevertheless the system sucks!!! I never heard of a Uhaul not being open on the weekend! That's when most people need them. The only saving grace in this whole matter was the nice person at the open store.
Geneva CGood costume survive
Elvin RMe cobraron $100.00 dólares más y no entiendo por qué? Lo entregue a la hora exacta ,las millas solo me pase 4 millas y la gasolina le dejé 1/4 tal como me lo entregaron y me cobraron un día extra y solo lo usé por 24 horas exactas, son unos ladrones
Evelin MThank you, David and Alex. You are the best.
Georgeline N