Customer Reviews

• DO NOT BOOK THESE MOVERS! Check their yelp page, they don’t have insurance and manager Pam is extremely unprofessional.At the end of service my phone died, I was unable to approve final hour, it was communicated with movers I would pay upon returning truck and charging my phone they assured me this was fine.As soon I charged my phone I got texts messages threatening to send me to jail for wage theft. I promptly reached out, explained what I told to movers and paid the final hour. I asked for insurance information due to many items being broken-damaged in the move. I was assured the company had insurance and a claim would be filed. After 4 days of continuous reaching out I was told my claim had been ‘denied’ due to leaving site before final hour was approved and stating this compensated any damages. When asked for proof of claim being filed, any paperwork of insurance none could be provided and manager became combative again. I incurred approx. $500+ worth of damages. U-Haul was no help

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  Emily C. (Reviewed on 6/15/2025)

  This is not what happened The Movers completed the job and the time that you book was not enough time you need to add more hours which we told you before you left to return the truck the office called you twice before you left answer your phone off you did communicate to The Movers that you were gonna pay when you got back which by the way that is not how things work once the services are rendered your bill needs to be settled You disappear for two hours after you gave them the Payment code which one that was provided nothing was broken when you got upset thats when 4 cups are broken even your mom stood outside with The Movers confused and not able to get into contact with you She told them they did a great job so this review is unfair to The Movers because you are upset about not getting free hours that The Movers worked and by the way did not get paid for

  Royalty Movers

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  Lashona S. (Reviewed on 6/11/2025)

• I would not recommend this company. They arrived on time, but then would not find street parking. I do not have visitor parking at my building but they refused to figure out parking. I was afraid they would leave, so I asked my building if they would make an exception for them to park in our alley. They didn’t arrive to my unit to start loading until 30 min later. I hired them for 2 hours, but they counted the 30 minutes of parking toward their work time and refused to leave until I paid for an additional hour. Even though they were only actually working for 2 hours, and reasonably could have finished sooner. They also never told me or asked me about staying longer with the additional charge. It was only after they completed the service that their boss called about it. I should not have been charged for the extra hour. Also at one point I saw them drag one of my items on the ground when they didn’t know I was in the hallway.

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  Rachel B. (Reviewed on 6/10/2025)

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