Although I had to go out of my way to Winters instead of Fairfield, I was able to find the location alright. The representative at the Winters Self Storage was friendly and helpful. I was able to purchase some mattress protectors and a padlock/key that was available on site. The representative took the time to explain the initial charges for the U-Haul rental truck and even drove the truck outside of the gated area for me.
Robert C
Winters Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winters, CA 95694
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Came here to get a U-Haul and compared to the previous one we got there was not much mention of anything. The lady basically handed us the keys and gave us a different location to drop off which I thought she was just mentioning the one I chose to go to when I clicked it online. Though she did give us extra miles, it was more of a hassle. It was a changed location and it wasn’t even the one that was closest to my apartment. Not only that but the place was closed when she had told us it was open until 5pm that day and we got there at 3pm. Therefore we had to call customer support and they helped us. I wish it was the original place we have chosen or she could have looked up where we were going to double check. The other U-Haul place came out and told us to take photos of the truck before and were super kind, but it could have been since they just opened. Also, she mentioned that Monday was a holiday, and said that we would have to call around first to make sure they are opened on Monday’s if we were to drop it off Monday but why doesn’t the U-Haul app tell them if they are opened or not. Why do I have to go around calling and seeing if their open. Wouldn’t they just give you another extra day? That is more of a concern for U-Haul and how they run their business.
Julian EThe customer service associate at Winter's Self Storage was very friendly, informative, and helpful. She was very thorough and answered all our questions.
Lucia ORep at this Winters location was amazing. Was very straight forward with everything and went above and beyond to help.
Alvaro ZEvery one I dealt with was kind and helpful even after I lost one truck in a bad accident and they got me back on the road in a new truck the next day. I don't see how to make it any better.
dwight h