EARL R. on 6/18/2013
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can't say enough good things. units & trucks are spotless & in working order. reservations made were kept faithfully. management & every staff member were super-accommodating - friendly, helpful, quickly offering assistance whenever requested, great moving advice. have recommended them to everyone we know who could use their services.
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MICHAEL E. on 6/18/2013
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great folks!
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JAMES A. on 6/17/2013
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Reserved 15 minutes in advance - it was there and ready. Staff was cheerful and very nice.
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MICHAEL E. on 6/13/2013
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really helpful group of folks, keep up the good work.
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PEARL F. on 6/13/2013
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Its perfect the way it is!
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KAREN F. on 6/9/2013
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We dropped off the truck afterhours. Great option but did not interact with anyone to rate the location. I rated it average above because I had to indicate something to submit but I really have no idea.
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JOAN B. on 6/9/2013
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Both gentlemen named Chris are just exceptional. They are friendly, welcoming and engaging... real assets to U-Haul. They really make the overall experience a great one. It's clear that they care! A big thanks to each of them! Joan B.
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RODNEY B. on 6/4/2013
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Chris and Patricia are efficient, friendly, knowledgeable and personable. A+++++
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JOAN B. on 6/3/2013
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Convenient and easy. Great experience!
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WILLIAM R. on 6/3/2013
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The person who helped me did an excellent job finding me the best rate. When it looked like I would not make it back before 7pm, they called to let me know I could turn the van in after hours. Much appreciated.
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PATRICIA D B. on 6/2/2013
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The location was very easy to find and very good customer service
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Robert M. on 6/2/2013
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Cigarette smell in truck should go
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John S. on 5/30/2013
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This was the smoothest Uhaul experience I have had with Uhaul. Chris and Patricia do a great job.
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JOHN C. on 5/28/2013
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My complete experience from pick up to delivery was great!!
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Sandy F. on 5/27/2013
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Cory was really nice and helpful although when we told him about our maintenance problem, he seemed reluctant to drive the truck.
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ELSA S. on 5/26/2013
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They were do helpful. It was great!
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MICHELLE G. on 5/25/2013
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He was very nice and helpful.
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JON M. on 5/24/2013
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The staff was able to get me in and out very fast. Excellent service! Very helpful and knowledgeable.
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MARISA S. on 5/24/2013
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The one negative was that I had ordered mattress covers that were not in the truck. However, mistakes are inevitable and when I called them about it, they quickly and politely refunded my money. And they professionally answered some other questions I had too. Overall, a very good experience.
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MICHAEL B. on 5/22/2013
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The employees were very rude and unhelpful. They also delayed my rental pickup for 2 days because the employee left me in the lot to figure out why Uhaul's trailers lights didn't work. The woman working there was incredibly rude to me when just confirming my pickup time. I was also told I was being charged $296 for our 6x12 trailer AND that I paid when I arrived in Boise, instead I had to pay before I left and it was double $496 of what I was told. So I had to rearrange all of our budget for this move to come up with the money in 24hrs, this was when the lady working at this location began to treat me like I had personally offended her. On our third day of attempting to pick up this trailer, Monday May 13 2013, another gentleman was working and he assisted us with the light issue, unfortunately only to the point that we had parking lights only on the trailer. After realizing this in a horrible thunderstorm when we left Austin TX, we stopped in the nearest dry (not pouring down torrential rain) which was Brownwood, TX (by the way that's 4 hrs from a departure point of Austin TX) we were able to pull over and buy new relays and fuses for the truck AND trailer. We made it to Boise and Keisha Jim (GM at the N Orchard St, in Boise ID, who is the only saving grace, in my opinion, that Uhaul has employed) has listened, has been courteous, and has assisted us in making a formal complaint. I not only want a refund but I don't know if I have the faith in the integrity of this company to do what's right and never treat another customer this way ever again.
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JOHN L. on 5/19/2013
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Nothing very fast and professional
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ROD V. on 5/18/2013
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Chris handles his job as if he owed Uhaul. He communicated well, handled all of our many transactions with professionalism. Was courteous and well-informed. He gives UHaul a good name and should be noticed. Others we worked with at UHaul were professional as well.
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Pedro G. on 5/17/2013
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The customer service rep was very professional and knowledgeable. I will give a high recomendation to this person and to the location.
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CARYNE H. on 5/15/2013
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I bought mattress covers for my move and I did not receive them. When brought up to an attendant, they said because I changed my pick up time, that it "disappeared" from the order. That does not make sense since I did not get reimbursed for this "disappearance".
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CHRISTOPHER C. on 5/12/2013
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Corey was very friendly and worked with me in getting and also returning the truck back to them with no hassles. thanks. In the future I will be using this location for all my moving needs. I will recommending this location to my friends as well.
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