Zero people available to assist. Totally unclear how to access the keys to the truck. Worst experience I have ever had picking up a U-Haul. Likely will never rent from you again.
JEFF W
Cork and Brew Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78732
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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I'm expecting a phone call and a refund. The truck had major malfunctions. Deena or Deana one of the customer service reps hung up on me. I spent money on gas and was promised credit/ refund. Now I'm receiving another charge. This is extremely unprofessional.
EUGENE WI was told it would a certain price and I did the exact mileage that I put in my estimate. I was charged more than they said and charged me for a gas fuel charge
BRANDON SThis is the third time I’ve rented from the store and they do not speak English or pretend not to. They will not help in any way shape or form with the rental the truck this time had a check engine light and a fuel problem could not get pictures to upload to the website. It was a very frustrating experience. It is helpful that they are able to check out trucks after hours, but they have no help whatsoever.
SAMUEL FCheck engine light was on when I picked up the truck. I expect to rent a truck that's trouble free and not have the engine warning light on.
Richard G