Customer Reviews for STORE MORE at Phoenix
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of STORE MORE at Phoenix
We did not get what we ordered. We ordered a diesel 26' truck. When we picked the truck up it was a gas truck. When we told the people at the UHaul place they informed us that that was all they had. Take it or leave it. Your diesel models get much better mileage and that is what we thought we were renting. All in all a disappointment.
explain to the customer about the tow light on dash.It don't need to be engage if your not towing anything
The staff here are personable and always helpful whenever I find an occasion to rent a U-Haul.
I cannot recommend anything to improve my experience.
What I would improve at this location is the Customer Service. I called on Tues/Wed to reserve a 14 foot Uhaul for Friday evening. I spoke with a gentleman named Paul and he made the reservation for me. But when I walked into the location the woman that was in the office was not very pleasant. She stated there was no reservation made but she did have a truck available. I tried to explain to her who I spoke with and when and she just cut me off stating well there's a unit here and you can have it. On top of the reservation not being made and the sarcasm I was receiving I was not to happy. I was with family members and they were also offended by the treatment we received. When I returned the truck I walked in and the same woman had a sour look on her face and a gentleman with tattoos approached me and asked how he could help me. He was alot more pleasant than she was. I have not only rented uhauls I have also leased storage units from store more at this location and the location in avondale. I love the facility in avondale it was always very welcoming and everyone especially the older lady that works there was awesome! She would be swamped and still smile and treat everyone so good. I am not sure if I will use Store More again or refer anyone because of the customer service I received.