The door that had the u haul signed was locked. Someone across the road started yelling for us to come over there. The lady working was very friendly. Once documents were done, she told me that the trailer was around the corner, so I had to drive over to get it, but was stuck in between other trucks and trailers. No room to back up, so we had to pull the trailer out into the street in order to load it. Once we did this, she came over.Ensure we connected properly. Was never given a piece of paper, or anything to show proof that we had rented this.Trailer. So had we been pulled over, we would have had nothing to show .
Lenore G
AJs Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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No one was there when we arrived but hours on door were posted open at 9:00 am; I called UHaul and they said "they should be open." I tried texting and calling the phone number given to me, no response and "mailbox was full." Fortunately a repair shop next to AJ's was open and we got a number for someone to call, but by the grace of God, someone answered and we had to do the entire transaction over the phone/text. The guy we talked was having problems with the website and it took quite a while to get things done, he was very nice and apologetic, though. We lost about two hours to the start of our day. Not the end of the world, but not what we were hoping for.
David FWe were lost and asked 4 different people who we can speak to. Finally got someone that said dropnit off over there in the back. Then we came back around and asked for receipt. He said we don't need one, it'll be through email and he'd get to clearing us out as soon as he can.
Michelle MI picked a location where I wanted to pick up closest to where I needed the trailer the day before I picked the trailer up. It was moved the location where I picked up. The trailer was crowded in a poor area, and the gentleman did take me to the trailer, or did you want to help me hook it up?
Mike pThe truck was parked in an inconvenient pickup space. The truck said to check fuel cap as soon as I turned it on, therefore you were aware the vehicle needed a fuel cap or something else. I figured it was low on fuel since it was 1/4 of a tank when I picked it up. Got it loaded, added gas and no it was not because of low fuel. The check engine light eventually came on and luckily for me it didn’t cause issues as I had 2 kids with me. I’m sure once the gas cap is replaced the CEL will go off. The vehicle inside cab was cleaned but the cargo/back of the truck was dirty from the previous user.
Rome W