I picked a location where I wanted to pick up closest to where I needed the trailer the day before I picked the trailer up. It was moved the location where I picked up. The trailer was crowded in a poor area, and the gentleman did take me to the trailer, or did you want to help me hook it up?
Mike peabody
AJs Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85033
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Customer Reviews
- 2.5 Average Customer Rating
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The truck was parked in an inconvenient pickup space. The truck said to check fuel cap as soon as I turned it on, therefore you were aware the vehicle needed a fuel cap or something else. I figured it was low on fuel since it was 1/4 of a tank when I picked it up. Got it loaded, added gas and no it was not because of low fuel. The check engine light eventually came on and luckily for me it didn’t cause issues as I had 2 kids with me. I’m sure once the gas cap is replaced the CEL will go off. The vehicle inside cab was cleaned but the cargo/back of the truck was dirty from the previous user.
Rome WhittemoreHorrible service they don’t inspect trucks for gas or for damages they shouldn’t be a third party for U-Haul.
Jazmin AndradeThe location is a mix of repair shops and the U-Haul sign gets lost.
Gustavo CoronaI wish there had been someone actually there to receive and help me unload the trailer. I had to unload the trailer and my vehicle myself without any assistance which ended up severely damaging the front bumper on my vehicle beyond repair. I would like to speak with someone at UhAul for possible compensation or resolution. I am very unhappy with the situation. My vehicle is a very expensive performance vehicle and parts do not come cheap. Please if someone could contact me for some sort of resolution, that would be greatly appreciated. 480 909 7712. Vmorales712@gmail.com. I hope to hear from someone soon. Thank you.
Victor Morales