How much time do you have? The lady was nice but she didn't know what she was doing so they ended up overcharging my card that's the first error next situation is I've already called and talk to someone in your roadside assistance and your customer service department regarding the truck that it was dirty it was dented it was damage it was beat down it barely ran a seat at work and I had to make matters worse after I got a truck full of my home that I was moving it's had the power steering go out so I had to muscle it and drive without power steering that big of a truck full of my stuff. And to make matters worse when I dropped off the truck I was explaining to the guy who was really nice and really truthful he said that truck always breaks down and always has problems and everything is always wrong with that truck . I'd like to know why U-Haul is still renting out the truck if you guys obviously know there's a problem with it. And lastly I forgot to mention that the gas was wrong so I had to spend an extra $10 in gas because the gas was wrong and there's no way to fix the contract or at least the grill didn't know how to do it.
Trailer Rental & Towing in Phoenix, AZ at Ace Hardware
Moving to or from Phoenix, AZ? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Phoenix, AZ 85037 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Phoenix, AZ
Cargo trailers in Phoenix, AZ are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Ace Hardware!
Utility trailers are perfect for towing large or oversize cargo in Phoenix, AZ 85037. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Ace Hardware provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Phoenix, AZ and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Phoenix, AZ online today!
Trailer and Towing Supplies
When we called to schedule the vehicle, we were told we could drop it off at a different location and it would be considered in town rates. When we went to pickup the vehicle were told we'd have to pay out of town fees because we were going to drop.it off at a different location. This caused a lot of frustration and lost time as it took almost an hour to get this resolved. Overall I was unsatisfied with this experience.
Thank you for being so courteous.
ORDERED 1 TRUCK, 1 APPLIANCE DOLLY, 1 UTILITY DOLLY, AND10 MOVING BLANKETS. DID NOT RECIEVE MOVING BLANKETS, AND HAD TO TAKE TIME OUT OF WHAT I HAD TO DO TO RETURN TO LOCATION TO P/U UTILITY DOLLY. SPOKE WITH REGIONAL MANAGER, FELIX PENA, AND HEGAVE ME HIS PHONE NUMBER SO WHEN I RETURNED EQUIPMENT, HE WOULD TAKE CARE OF THE CHARGES FOR WHAT I DID NOT RECIEVE. THIS DID NOT HAPPEN, AS HE DID NOT ANSWER HIS PHONE. THEREFORE, I AM BEING CHARGED FOR ITEMS I DID NOT RECIEVE. ALSO, IM BEING CHARGED $40 EXTRA FOR REASONS UNKNOWN. ORIG. PRICING WAS APPROX. $121. VERY DISSAPOINTED. WILL NEVER USE U-HAUL AGAIN, AND WILL PASS ON TO EVERY PERSON I KNOW, AND DONT KNOW, IF THE SUBJECT COMES UP. U-HAUL SUCKS!
My original reservation for a truck was with the U-Haul location 16226 N 32nd St, Phoenix, AZ 85032. They were fabulous, helpful, I would recommend this location to anyone. The overall experience was very good and I would use U-Haul again. My reserved truck was not returned and they worked hard to find me a truck at the Camelback RD location.
Make sure the vehicle is clean
This shop has no business renting U-Haul trucks - they were terrible to work with.
Had to wait a bit when picking up, due to a problem with another uhaul rental customer, but other than that, the truck was in great shape and everything went very smoothly.
My experience has been excellent. Friendly customer service and I love the truck, so much I would love for my next vehicle to be my u-haul truck.
Clean equipment before renting. I rented a utility dolly but they didn't have one but they still charged me. Check in time was 45 minutes.
Felix, and Staff. Thanks for all your help. Great job. Juan Cruz
Great service and very clean store.
Vehicle felt like it had transmission issues.. need an alignment smelled and made too much noise
Truck was dirty on the exterior, no one walked me out to the truck to do a walk around or make sure everything was ok before I left. Also I opted for a 24/7 pick up and this location did not provide that.
Ordered a dolly. When I picked up. They told me they didn't have any. Poor customer service.
Keep up the great work..
Improve the online check in process. The webpage repeatedly gave an error message about turning on my location and it was on. I turned it off and on several times and even rebooted my phone trying to check in my return. I ended up leaving and then getting charged the $20 in person check in fee. Will not be using the online reservation again and won't recommend.
Employee were very nice and helpful
They ere very friendly
When we went to drop off the truck, the system was down, the staff didn't read notes input by others and I had to call and get them to keep.trying to process the return. 3 days later, we were unnecessarily charged $200 in late fees even though we turned the truck in only 9 hours after renting it!!! I'm still waiting for my refund!
The A/C in the truck didn't work. Moving in temperatures over 100 degrees outside it would've been nice to drive in a cool truck.
The truck was DIRTY. IN this environment, clean the cab seat and use disposable steering wheel covers. Really dirty, I wiped for me but I wouldn't recommend this for my family. ALWAYS before keys are surrendered. Safety over time. Customer over dollar ðŸ¤”
Everything was as expected. Good job U-Haul!
The reservation associate doesn't have knowledge of the trucks capacity...reserved me one that caused to make a double effort, time, trip and gas usage. As well the last two associates I spoke to...said I wasn't going to be charged extra if returned the unit by 6pm 8-10-20...the manager at ACE Hardware was rude and told her coworker to tell me that they don't take drop offs...I was there because two of the UHaul associates told me to do so. Awful experience on both associates at ACE Hardware and UHAUL. So dissatisfied.
There was an open water bottle and the receipt from the previous renter on the seat in the truck. Mileage should not vary because of the day you rent.