Although the rental office was in a smaller space than I expected, the rental was easy to process. Even though I wouldn't be returning the trailer until after the office closing time, it was pointed out to me that the office didn't need to be opened for me to return the trailer. They also pointed out I could return the trailer back to the spot I connected to my truck from. Easy-peasy.
LAWRENCE W
A To Z Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairborn, OH 45324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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1. The office reeked of cigarette smoke. While the clerks weren't smoking in my presence, it was clear that one or both of the two guys had been smoking. Not pleasant...and not acceptable in the year 2025. It's not that I'm against them smoking. Rather, they should just do it outside the office building. 2. The two guys were quick to issue the truck, but they did not go out and help me with the truck and they also vectored me to the wrong truck ("It's the first 20-footer in the row" when in fact it was the third). 3. The truck only had 3/8 of a tank of fuel. I understand this is U-Haul policy, but my strong preference is that I receive a full tank (which is how I would expect to return it). Instead, it was up to me to guess how much fuel to put in. For fear of being charged, I ended up returning it with 1/2 of a tank, which effectively gave U-Haul 6 - 9 free gallons (an $18 - $27 dollar kick-back). While I get no credit for returning the truck with more gas than I started with, U-Haul would have charged me had I brought the truck back with less than 3/8 of a tank. Why is it so hard to fill the tank?! 4. The truck was new and clean, and it ran perfectly. I was 100% happy with the quality of the truck!
DUKE RBigger signs for easier knowledge of location
Elaina LI processed my rental experience online - never spoke to anyone, never had to wait in line. Everything went perfectly and as expected.
Paula KGreat customer service, everyone was very helpful, and made the whole process easy.
MARTHA C