Jenn was FABULOUSâ€¦!!!! It was a spectacular experienceâ€¦.!!!!! Thanks again!Diane M.
Town and Country Repair LLP
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Delphos, OH 45833
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- 4.0 Average Customer Rating
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Not a thingEric T.
Contract was stated to return to Town and Country Repair LLP 19435 State Rte 190 Delphos, OH 45833 Upon arrival, there was a sign stating to stop truck at a different location by the name of Jennings Depot. After arriving at the second location, there was no drop box for key to be left. I left the truck and contacted customer service to advise of the situation and that I still had the key. Customer service advised to return the key the following day. The next morning I contacted the drop off location to explain the confusion and stated that the key would be returned in the early afternoon as I had another appointment. Between 1205pm and 1218pm I received 8 phone calls (which I did not answer as I was in the middle of my other engagement)! 8 phone calls in under 20 minutes! Along with two text messages. When I had a moment to return the calls, the man was very rude and condescending. I explained that I had spoken to someone else earlier in the morning as well as what happened the night before. After being reprimanded by him because the truck was â€œin the wayâ€ (there were no signs as to where to park the truck at the Jennings Depot), I told him I would have the key there within the hour. While en route to drop off the key I received yet another phone call from the rude man whose greeting to me was â€œwhere is the key?â€ I dropped the key off at a the depot. I will NEVER deal with those people again! I have not had to deal with anyone like that with uhaul before, but has left me wondering if I want to deal with them again. I am very disappointed that I spent such an amount of money to be treated so poorly.Brent G.
Show up when you say you'll be there instead of 30 minutes late. Know what equipment I have reserved. Don't try and make me take something smaller.JORDAN K.
The app refused to upload photos of odometer. Fortunately, there was an employee there to manually check in the rental! This needs to be addressed!!Stephen H.