I was not given a dolly and furniture pads like I ordered. Jennica was very unprofessional. She gave me a truck with a check engine light on to drive for two hours. Said it would be fine. Terrible experienceLaura K.
Town and Country Repair LLP
(U-Haul Neighborhood Dealer)
Delphos, OH 45833
(Near Defiance Trail)
9 am - 11:30 am / 12:30 pm - 6 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Delphos, OH 45833
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- 4.0 Average Customer Rating
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Jenn was FABULOUSâ€¦!!!! It was a spectacular experienceâ€¦.!!!!! Thanks again!Diane M.
Not a thingEric T.
Contract was stated to return to Town and Country Repair LLP 19435 State Rte 190 Delphos, OH 45833 Upon arrival, there was a sign stating to stop truck at a different location by the name of Jennings Depot. After arriving at the second location, there was no drop box for key to be left. I left the truck and contacted customer service to advise of the situation and that I still had the key. Customer service advised to return the key the following day. The next morning I contacted the drop off location to explain the confusion and stated that the key would be returned in the early afternoon as I had another appointment. Between 1205pm and 1218pm I received 8 phone calls (which I did not answer as I was in the middle of my other engagement)! 8 phone calls in under 20 minutes! Along with two text messages. When I had a moment to return the calls, the man was very rude and condescending. I explained that I had spoken to someone else earlier in the morning as well as what happened the night before. After being reprimanded by him because the truck was â€œin the wayâ€ (there were no signs as to where to park the truck at the Jennings Depot), I told him I would have the key there within the hour. While en route to drop off the key I received yet another phone call from the rude man whose greeting to me was â€œwhere is the key?â€ I dropped the key off at a the depot. I will NEVER deal with those people again! I have not had to deal with anyone like that with uhaul before, but has left me wondering if I want to deal with them again. I am very disappointed that I spent such an amount of money to be treated so poorly.Brent G.
Show up when you say you'll be there instead of 30 minutes late. Know what equipment I have reserved. Don't try and make me take something smaller.JORDAN K.