I guess there is always room for improvement but I was really impressed how U-Haul has streamlined the rental process. I have rented U-Haul vehicles over the years and to be able to do almost everything online really blew me away.Byran P.
Customer Reviews for 284 CJs Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Miguel O.
Customer did not leave a comment.Felix B.
Customer did not leave a comment.William D.
Customer did not leave a comment.Kayodone H.
It is a small satellite local store that does the best for what it iskapulka S.
charged me 30.00 for gas saying instead of 3/8, it was at 1/4. it wasn't, we just put another 20.00 in the tank before returning the truck. total rip offHOLLY G.
Customer did not leave a comment.MATTHEWL M.
Customer did not leave a comment.WILLIAMOLIVER T.
Very easy and efficient process. Nice employees. Thank you :)James M.
Customer did not leave a comment.LEON B.
The proprietor at CJ's Deli was most helpful!Peter L.
Customer did not leave a comment.PETERR G.
Everything good. Very polite, excellent.JEFFREY S.
Our rental experience was awful. I am contesting the charge with AMEX!! Thank god for the employees at CJ's. Uhaul sucksJENNIFERM W.
Customer did not leave a comment.MARISSALEEANN W.
Customer did not leave a comment.JOYCEH J.
Customer did not leave a comment.John P.
Customer did not leave a comment.Richard K.
When I picked up the truck the owner did not even go outside with me to check over the truck. When I left with the truck the drivers floor was muddy and the inside windows were so flitty from someone smoking that I had to clean the windows myself so I could see. Also the truck smelt heavy from smoke. I was driving cross country with this truck and was very displeased they why it handled. It was very very rough ride and the truck was out of alinement and hard to steer at time. I have rent from uhaul before without any problems. But this was a long trip and I was very unhappy with my experience.. I feel that if a truck is going on a long trip it should be thoroughly checked out prior to renting it out. You advertise a smooth comfortable ride on the side of the truck and this one defiantly was not a smooth ride.ARTHURG W.
Customer did not leave a comment.HOWARD C.
Have owner wear a mask, clean out trucks, and be friendlierNICHOLEMICHELLE C.
I was charged for a utility dolly and when I got there it wasn't what I paid for. I have to wait to get my truck because the keys weren't in the truckDARLINE C.
The owner and store workers made it so easy to rent a van on short notice. Very friendly and is understandable with time and drop off.BRIANNALINDSEY L.
The gentleman that rented the van to me was super nice.miguel M.
Customer did not leave a comment.Thomas L.
Overall a good place to get a uhaul .??dJ P.
Customer did not leave a comment.Michael L.
Computer equipment was down at this location and we had a difficult time getting reception on our phones. Luckily we were able to get the cell phones connected.David E.
This place is a deli. The guy was super helpful and had excellent customer serviceJason M.
Customer did not leave a comment.Jose V.
Customer did not leave a comment.Kurt F.
Customer did not leave a comment.Linda U.
All goodROSE J.
Customer did not leave a comment.TOM N.
First it is the obligation of the renter to make sure the truck is full of gas after the last person used it and I don't care what kind of hills or banks it sits on it is the renters obligation to make sure it is what he says on the contract paper.....FULL! Mine was only 7/8's full. Uhaul Area Manager spoke with me reguarding this issue and I will receive reimbursement for the gas. Payment to be in the future? I realize it was partially my responsibility to check the gas, but uhaul is losing money if Uhaul renters don't check and verify the gas level!! The renter also copied both the front and the back of both my drivers license and my credit card. I questioned him wanting to make a photostatic copy of my credit card as it was already processed thru an internet reservation number. He act as if I didn't let him do that that I would possibly not get the rental. He even wanted the three numbers on the back of the card which I keep covered with black tape.I was in New York and wanted to get back to my location to pack up so I could get back to West Virginia. Was this going to get sold to internet thieves or used by someone. This also was addressed by the Area Field Manager with the renter. I canceled the card, because it took several days for the Area Field Manager to get back to me. Overall it has been the worst experience I have ever had with Uhaul service. The equipment was fine the service was poor. I must admit I had difficulty at times understanding the renter.Dennis M.
Customer did not leave a comment.Michelle P.
CJ was very helpful. He was courteous, polite, and professional.Carol B.
Don't send them 45 minutes out of their way at the last minute for their trucks. On top of using the miles their paying for to get their own stuff done, have to add on the miles to pick up and drop the truck back off. Ridiculous. Will not be using u haul again.Callie N.
The reservation was there waiting for me to pick up the truck when I arrived at 8:00 am. Quick and simple paperwork and I was on my way 10 minutes later. Very good experience at CJs Deli.Joseph J P.
Customer did not leave a comment.Simon P.
Could not talk to anyone from there about uhaul when I returned it I was told that I would get an email about how much it was they took a photo copy of my credit card and I am very uncomfortable with that being in there files why do they need to keep a copy of the front and back of my card because what's to stop the people working there from using my cardkenny S.
Customer did not leave a comment.Tereen O.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.tom M.
Customer did not leave a comment.SUSANNE V.
Customer did not leave a comment.Ethel B.
Customer did not leave a comment.William D.
I was given this location by the dealer where I picked up the equipment. It was convenient to my location. However when I arrived, u haul.com directed me to another location. After driving around for ten miles and thirty minutes, I could not find the location. It was one AM. I then called customer service, where a nice lady named Vicky reset the app on my phone so that I could return the vehicle at the original location. All of this cost me one hour of my time and ten miles of driving that I should not be billed for. This was the only problem I had with my rental. I am not a fan of your online return system.John E.
Everything GoodAZIZ S.
Door in back had broken spring, lady at CJs Deli didnt know how to do forms, had to wait til owner came in at 12:30pm. Rental was for 11am.James Z.
Super simple. Great experience, especially if you pre-register online.Angel S.
Truck was new and clean, serve was excellent.Paul L.
What a great convenience to have such a reliable and clean location just minutes from my home! Thank you!Jason M.
Uhaul changed the location of pickup to west town which is 16 miles away from my original pickup. I wasn't happy about that but the experience at the Westtown location was good.Mark V.
Customer did not leave a comment.Ashlee C.
Customer did not leave a comment.Cory S.
Counter person couldn't access express check in. Took 20 minutes to do it all over again.Matt J.
Went out of his way to make sure we had everything, understood everything. Very impressed.DEBORAH L.
Customer did not leave a comment.Jason T.