Great service was in and out fast nothing to improve was a great experience
ERNESTO A
Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very pleasant experience
SANDRA OIt was a great experience and so no complaints from me at all :) Not sure what else can be done to improve the experience bc I had a great experience. Thank you!!
DELMA PHassle free. Would use them again…
Douglas RStaff is always friendly here, they open earlier than most U-Haul stores which is good for me cause I like to get going early.
BRENT MMy fuel was recorded incorrectly after I returned the vehicle. I returned my rental vehicle with more gas than what was necessary and was charged a surcharge of approximately seven dollars. I would like that surcharge refunded to my credit card.
JEFFREY VEasy prays. Would use again
LAWRENCE NOverall, Great experience! Would definitely use again.
Lewis BQuick trip in and out. Easy drop off. Parking is a little tight, but manageable. Have used this located several times, and will again in the future.
JEREMIAH C2nd time renter from this location great customer service.
Michael GProfessional service
GARY PStay open later. I needed to speak to someone and show them that your vehicle was not in good repair and I had to drive most of the way under duress with the hazards on because I was in fear that your truck was going to break down and leave my family and I stranded on the side of the expressway. Completely helpless and unsafe. I am requesting a full refund of the cost of my move. Including the $75 I had to put into the gas tank because the vehicle wasn’t in good repair. Please have a representative of management contact me tomorrow at their earliest convenience so we can discuss what is going to be done for me. My phone number is 847-894-7996. I look forward to hearing from them. This is unacceptable and needs to be taken seriously and dealt with without prejudice. I am not taking no for an answer. I have the entire thing on video recorded on my phone to show the media if necessary. Thank you very much.
WAYNE MEverything was excellent. I rent from this location often and always have a great experience
Scott DGreat Patience and listening skills
CARMEL SI really appreciated the location and being able to use the Uhaul! the gentleman was friendly and helpful! 2 small things to be aware of the truck smelled a little of cigarette smoke and/or marijuana the lock mechanism was a little picky to use, you have to push down on the latch to get it to close (for that one truck) otherwise I plan to use Uhaul again
Kenton LNothing it was perfect as usual.
RANDY Ffriendly and very helpful
BRADLEY YThe customer service was very personable. The truck was great. Bringing the vehicle back and finding a parking spot was a concern of mine that became valid after I had to park on the street to return. I got nervous that I would get it towed or something and also about having to walk from the truck to the drop off and then back to my car that I had to move further away to park the truck. Ended up forgetting to check how to return on the app in the midst of this so I might get charged another $20 for that. Would still use this location again, for sure!
HOPE RWas a small area . The service was great.communcation was excellent.walked thru the whole process.
RICHARD KNothing
RANDY FKeep it up
JOSE MExcellent and courteous service. Clean and well-maintained vehicle.
NENAD ZGreat service.
DAVID HEverything was great can't really think of anything that needs improvement
MELINDA FVery friendly and courteous
Kevin FStay as you are.
MATTIE JNothing, they were very accommodating and friendly..
MARY MWonderful business very respectful business very friendly employee service with a smile. This is a true 5 star business.
ANTHONY BThe Family Owned! Been going there for 20yrs... Always Nice..I pray for Nothing But Blessings.. Keep Being You!💞
CRYSTAL HVery professional. No hassle pick up.
KENNETH LI always go to this location! They are always great and happy to help. I dealt with the dad and now I get to see the son in action now the dad is retired. Great family business.
HEATHER WThis truck was a little older and was making some strange. Sounds whenever going down the hill or breaking.
GREGORY ESuper friendly during pickup and on the phone when I asked if I could extend my rental period. I will come back to this place!
JOSEPH VFriendly, helpful, quick, & convenient! Will rent again, literally, in the morning... we didn't get finished. Haha!
Nichole SThe guy running the location is very helpful and vey customer friendly.
JEFFREY WNothing problematic with this location, however it was a bit of an inconvenience that Uhaul relocated mt pick-up location from Beloit to Rockford.
TIMOTHY WNothing...he made our experience easy!
Robin VNothing
Randy F