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Kayla S.
Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty. Could have used a cleaning. Everything inside was sticky.
Sam R.Customer service was lacking within the facility, as my app was not working to pick up or drop off keys I felt as though while picking up my uhaul that I was a bother to the attendant. He made the experience very uncomfortable, as I was not greeted/helped/or talked to directly for the first half of the conversation. Moving forward, I will not be renting through this company again.
Sarah J.Excellent service provider.
Almir M.My confirmation sent me to an address on State street. When we arrived they said they didn't have the truck and sent us to the Alpine location.
Corene P.Receiving personnel was very helpful in assisting where to place the trailer and helped unhook the trailer, ensure all property was cleared from the trailer belonging to U-Haul and lastly verified I was cleared from the rental.
jessie R.Scheduled pick up in Sycamore, IL a month prior to pick up. Two days before I got a voicemail from u haul saying that the truck I reserved wasn't at the location I requested and had to pick up a truck an hour away.
daniel S.Employee was super friendly and helpful, quick pick up and quick drop off; will use again next time I need a trailer.
Shane R.Owner was very nice and professional
Lola W.Nothing to improve. The cargo van was new and ready for me on-time with the on-line reservation. The drop-off was also easy and fast.
Joseph S.Very quick check in with the online pre register. It really helped on a busy Saturday morning at the pickup site! Truck was super clean and drove great on highway and in town.
Steven S.Great professional and personable staff. Never have to wait more than 10minutes.... very efficient.
James B.Very nice customer service from staff. Very fast check in and out.
Patricia T.The gentleman was very helpful and pleasant!
Veronica C.The folks at Alpine were very nice and helpful!!
Diane B.Thank you and keep it up.
MD Nazmul H.Was ready for me by name!
Alan R.Very easy process. They said they were expecting the drop off and once the trailer was unhooked and looked over I was done. Really easy.
Brad B.We only use them and they are awesome
marlin J.Was charged with 2 gallons of fuel when I put 2 gallons in before returning. I did 22 miles.
John B.Owner/Operator was very friendly and helpful at checking back in. Location is cramped with limited access, but service was great.
Murna L.People that run this location are extremely helpful and polite keep me informed on everything highly recommend this location to anybody definitely doing bussiness again next spring with them thank you for the greatest service
JOHN M.Juanita and Chris were amazing, very helpful and easy to deal with. They actually made renting and returning a truck for moving one of the more pleasant experiences of moving day.
Paul L.Great place to rent from!
Shirley S.We love going to this particular Uhaul. Always helpful and great service!
MEGAN C.Very friendly and efficient. Truck was clean and ready to go.
Susan F.Very friendly and helpful
Eric B.Great place to rent from. Very Friendly and helpful. Would definitely recommend this location. I would give 10-20 stars if I could.
Shirley S.Nothing, everything was smooth, fast, clean, and fairly priced.
Erica G.Very prompt and professional.
James B.Great customer service. Went above my standards
Lorna E.The service was EXCELLENT
Stephen M.Customer service can be allot better and more understanding. Not everyone can put a proper time limit or keep to their amount of time they reserved you really need to make some changes to be able to extend time needed on your 24/7 service. I initially planed to use the truck for 1 day for 8 hours. I ended up needing it for 2 days. The person who called me on the phone during the second day was very rude I had to talk over him ranting saying I'll have the truck filled, swept and parked by the end of the day.
Timothy S.It would be nice if they offer free mileage on the rental truck
Mark M.The return process us8ng the app was horrible. I made more than a dozen attempts to submit a picture of the odometer. The app would not accept it in any case. Fortunately the location personnel were able to process the return the following morning. But the app made me very upset.
Kris R.My wife dropped the trucks off so I really can't answer the last three questions however she didn't say anything negative about the place so I assume it was acceptable.
Robert H.Always quick and efficient.
James B.The gentleman was courteous and nice.
Russell R.Very friendly and helpful
Lisa G.Chris is bad business
Elizabeth B.The staff was friendly and helpful. However your truck broke down on us. Left fluid all over the driveway at our new home. Have new equipment that doesn't leave your customer freezing and having to scramble to get a dead truck out of a busy road.
JERID B.