Customer Reviews for Aztec Trailer Sales & Service LLC
(U-Haul Neighborhood Dealer)

215 reviews

305 NE Aztec Blvd   Aztec, NM 87410

(505) 333-4558

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 333-4558

305 NE Aztec Blvd
Aztec, NM 87410

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Bret C. 
Rating:
5.0

I don't remember the gentleman's name, but he was very helpful!

LISSA E. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Lana J. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
2.0

Customer did not leave a comment.

seth H. 
Rating:
1.0

The technician did not hook up the trailer properly and consequently caused injury to a person while trying to load my vehicle. Very unknoledgeable person and would go elsewhere.

Manasseh B. 
Rating:
5.0

Customer did not leave a comment.

Raffin B. 
Rating:
2.0

Customer service was challenging. Not able to answer many questions asked. Seems they definitely focus on trailer sales and servicing at their business, UHAUL rentals seemed like an afterthought. Not much knowledge regarding UHAULS, for instance did not know height clearance of the UHAUL rented. Had to ask him to identify which UHAUL was the one we were renting, then left us on our own. Had to grab our own pads and dolly and load them. Not trying to be picky, but never had that experience before.

Cate H. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
4.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer service was excellent.

RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

You need to put backup cameras on the vehicles it's hard to back them up Especially on the 26th foot includes Truck

DAVID K T. 
Rating:
5.0

It's my hometown location and the owner/franchisee (sp?) is a great American. Service couldn't be better.

curtis P. 
Rating:
2.0

Very dark and lot was full. Hard to park the truck and trailer.

BRIAN S. 
Rating:
4.0

Very helpful. The computer system had my return location incorrect and the guy fixed it with no problem and it was $200 less. Everything was online via my email and it was really easy

Candice G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LEE F. 
Rating:
5.0

I can't think of anything that needs to be changed. Everything went smoothly at the office, the truck was pretty new, very clean and everything functioned properly.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

ANJELIKA S. 
Rating:
3.0

Inspect the unit first. There was a hole in the front Uhaul and water leaked onto my couches, cushions and desk.

AUREALIA J. 
Rating:
5.0

Customer did not leave a comment.

BILL L W. 
Rating:
5.0

Customer did not leave a comment.

Arthur N. 
Rating:
4.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
3.0

Over all cost was to expensive but was in a bind so had no choice. Having to pay .59 a mile plus fuel seems to double dip on the payment. The back wasn't cleaned out so left it the way I found it. Driver side mirror had duct tape holding it but if you hit a bump or traveled on the freeway it moved so having to constantly adjust it. The only positive thing was the people at the location was nice. I will make sure I have an alternative plan next time so I won't have to pay way to much for a rental.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M T. 
Rating:
5.0

Customer did not leave a comment.

DAVID W R. 
Rating:
4.0

Great owner,Thanks

HARRY M. 
Rating:
5.0

Best customer service. Great location.

CAROL P. 
Rating:
4.0

Great customer service Thank you!

Jene S. 
Rating:
1.0

Closed no phone answer

DORIS R. 
Rating:
5.0

Victor and Travis are very professional. This is always my go to place for a rental. I would not dream of going anywhere else. Love they have a Saturday morning hours. Beings I work the same hours as they do. I only have Saturday mornings to get a rental.

CAROL P. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Thanks Victor for getting my 20 foot truck at the location in Aztec!!

ALLISON W. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Customer did not leave a comment.

Linda N. 
Rating:
5.0

Victor and Travis has help this old lady with my move. Always so polite and helpful. Even rented a dolly too. The only place I rent from when I need a truck.

CAROL P. 
Rating:
3.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

CAROL P. 
Rating:
5.0

I really don't know. Victor is wonderful. Easy to deal with and he has the answers to my questions.

carol P. 
Rating:
3.0

Customer did not leave a comment.

josey J. 
Rating:
5.0

Uhaul is the best.

AUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Kii H. 
Rating:
3.0

Customer did not leave a comment.

Deborah O. 
Rating:
3.0

Make sure the vehicle is ready to drive. I had to call roadside assistance before I could even leave with all my stuff due to bad tires on the vehicle. Also something was wrong with the vehicle that caused it to shake violently causing a bunch of damage to the majority of my stuff.

Chad H. 
Rating:
3.0

Vehicle was not ready to be picked up; I had to wait 30 minutes longer than planned

MARY M. 
Rating:
1.0

The person I dropped the truck keys off to had to be coaxed into giving me a receipt. She said, “Just drop off the keys and we take care of the rest.” I told her I wasn't comfortable with that. She responded that then we will have to do the check-in process. I said, “Good.” I could not imagine leaving the truck there with no proof that I had done so and without them doing a walk-around for damage and a fuel level check in my presence. Ultimately, through my own encouragement, I did get a receipt showing I had returned the truck with no damage and with more gas than required.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

KANDY L. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA S. 
Rating:
2.0

I was required to unhook the trailer next to a busy highway without any assistance.

KENNETH O. 
Rating:
5.0

Very personal and helpful store owners. Easy access from the road.

Nikki D. 
Rating:
5.0

Great service, reasonable price. I will use them again.

ROBERT S. 
Rating:
3.0

We were made to wait while the rep finished his personal conversation. I did appreciate the lesson he give in unhitching the auto-transport. (Our original drop off location was just minutes from our location and would have been more convenient.)

Wilbur S. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Josephine C. 
Rating:
5.0

Customer did not leave a comment.

ROSALIND JC T. 
Rating:
3.0

Had a big problem with rental. A Uhaul rep called me to change pick up location. In process, removed Richie from my contract, moved me to N.M., which my bank did NOT recognize. I had to wait another day to pick it up. It cost me an extra day in motel, and rental car. After loading truck, back left 2 tires were very low. At first gas stop, across country, had to fill tires with air. Dealer was not very understanding, but I picked up truck the next day. Needed 26 foot, only 20 foot available(per Richie), but he made sure I had at least a 20 foot and he requested the 26 foot.

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Zak greeted me with a big smile and good attitude. He also caught the fact I had left my lock on the door, just as I was pulling away. I thought Zak did and awesome job (I believe that was his name?)

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Easy drop off . No wasted time.

Larry T. 
Rating:
4.0

Customer did not leave a comment.

TERRA D. 
Rating:
5.0

Customer did not leave a comment.

PEARL R. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
3.0

Customer did not leave a comment.

TIM S. 
Rating:
4.0

Had problems getting logged into the Uhaul system that day. My phone was unable to connect. Office Manager was finally able to finish the check-in with his equipment. I had previously checked in online.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Awesome Job, thank you guys helping move back home!!

Matthew J. 
Rating:
5.0

Very friendly no hassle returning very good people.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

TORREY C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH O. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Sonny M. 
Rating:
4.0

Customer did not leave a comment.

alan H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DAWN C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JACQUES D. 
Rating:
4.0

Customer did not leave a comment.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
4.0

Customer did not leave a comment.

Arron E. 
Rating:
3.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
2.0

Better customer service without the run around that was received!

Michael H. 
Rating:
3.0

Customer did not leave a comment.

DELPHINA T. 
Rating:
2.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

vern A. 
Rating:
4.0

The clerk was very nice, helpful and friendly.

Victor S. 
Rating:
3.0

It took over an hour to check in. Computer problems and same staff members called 3 times and never helped this situation. Please do updates in early hours of the day before any items are check out or in. Very disappointed to hear that vendors are not paid well. Home office needs to be more aware of customers needs. troubleshooting employees need more training.

Barbra C. 
Rating:
5.0

The clerk was very helpful and pleasant.

BEVERLY E. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
No reviews have been submitted for this location.

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