Customer did not leave a comment.Robert J.
Customer Reviews for B&D Auto & Truck Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Correct web site or computer issues. Staff is very quick to resolve an issue with the web site so it is not a big impact. Staff is very helpful.Mark L.
Web site can be glitchy for both the pick up location personnel and me. I normally don't use the web site because inventory isn't correct or is always not available. I go straight to the pick up location in person or via phone. I have rented multiple trucks and trailers in the last year and the people at the pick up points all say they have issues too.Mark L.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Gerald W.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.lacey K.
I rented the next step up trailer at the end of April and it 196.00 one way. For me to rent the same trailer this time it would have been over 400.00.I understand time of year is different but a returning customer might get a breakJulius B.
Customer did not leave a comment.John M.
Very helpful. Nice to have a UHaul rental in the area.Sarah S.
Seriously the best customer service that I have ever received in any business. The employee and also the owner assisted with my hitch because I didn't have it set up correctly. The owner was not even intending to be working that day but noticed me struggling with the part as he drove by. Seriously so grateful! They helped make a struggle so much easier.Scott L.
Customer did not leave a comment.Ted S.
Customer did not leave a comment.Gregory B.
Immediately after pulling off, i drove less than a mile away and called the pick up location to ask if the truck was even safe to be on the road. Thd truck drove horribly it felt and sounded like it was gonna stall at any moment. I couldn't drive much over 60 miles per hr or the truck would shake tremendously. Then it rained and the wipers were so bad I had to pull over until the rain stopped. Upon returning the the truck the niles location was making a big deal about me sweeping the back of the truck out ir they wer gonna charge me. But the truck was being returned in the same condition i picked it up in. I feel I ike i should have gotten a sone of my money back. I will not b using U-Haul again. The truck was filthy on the inside it was very dirty and dusty I had to wipe the truck down with disinfecting wipes before I could even pull off.LAQUETTA SIMONE P.
Customer did not leave a comment.Emma G.
Pick up was frustrating, took nearly an hour because employee was unable to follow process. She had to call someone else to come in from home. She was apologetic, but people were waiting on us. While driving, a low tire pressure censor came on. We had to stop and find a gas station to put air in. Finally, the return process took about 40 minutes. When the employee tried to enter our mileage he discovered we had been given a different vehicle from the one listed on our contract. Employee called a supervisor for help. We were told we would be unable to finalize the checkout and it would be figured out the next day.Paul C.
Customer did not leave a comment.ZIAD S.
Changed my pick up location a couple of days before. Customer Service rep stated they would text new pick up location address. Never sent. Had to call back later to get address. Pick up location was changed to a location 17 miles away even though the reservation was made more than a month in advance.THOMASREFORD R.
Would have given five stars except when I booked it online, the person at the location called asking me to delay my pickup for two hours because she did not know how to work the system. Fortunately someone came to the location to accommodate me.Eric K.
Customer did not leave a comment.ROBERT WILLIAM W.
Customer did not leave a comment.John F.
Awesome customer serviceMARK S.
Great experience! 👍DENNIS WAYNE C.
Truck had a flat tire, I had to wait four hours for uhaul to come change the tire. I lost out on half a day of loading/moving and uhaul didn't even offer a discount.ANDREA MAE H.
Customer did not leave a comment.LAWRENCE STANLEY F.
Customer did not leave a comment.ROBERT E.
Everything went well and I was surprised at the good gas mileage on the van.PAUL JAMES O.
Such nice people!Thomas K.
Customer did not leave a comment.ROBERT JAMES B.
Lots of computer and website issues during pickup really delayed the process.MATTHEW C.
Very friendly and quick turn in.sheila M.
Customer did not leave a comment.ALEXANDER CHRIST W.
Customer did not leave a comment.ROBERT JOSEPH S.
Great staff, very helpful. So great to have it open on a Sunday for a last minute need. Facility was top notch. We would use them again.DAVID SCOTT S.
Customer did not leave a comment.RUSSELLANDREW H.
People were friendly and helpful made the experience go with ease.Gary B.
Very friendly and helpful staffPatrick C.
Customer did not leave a comment.Robert V.
Your text asking me to go over the vehicle and look for damages was confused. I ended up going back to the rental location and asking the clerk what exactly I needed to do. She then explained that she had already done that when my husband picked up the van.TOM R.
We were charged an additional $20.00+ at drop off that wasn't explained to us and the clerk knew NOTHING. She was very nice but could not help us AT ALL!!Stacia M.
Customer did not leave a comment.Duane D.
Give them a beer has wellDerek D.
Took over 30 minutes to check me in because the people there didn't know how to use a computer. The trailer was covered in road salt which is understandable during a Michigan winter. Pick up was a pain in the butt.Cole E.
Better training for everyone that works with the website I had to come back the next day to finish the paper work even though I had turned the van in the day beforeSusanne S.
Customer did not leave a comment.Tim M.