Customer did not leave a comment.Joseph C.
Customer Reviews for Buckeye Country Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cargo trailer was not clean inside, and was in need of some small maintenance. Missing wall rails needed replaced and door track needed lubricated. I don't believe these items are the responsibility of the local site. Buckeye Country Mart is an excellent place to do business. I have rented equipment from them for years. Recommend them highly.Patrick G.
Well our experience with Uhaul where awful, last April 21th 2022 i Called to make a Reservation For 26ft truck from Uhaul after searching All the competitor companies. Uhaul have the best price! The Reservation Attendent from Uhaul asked me for my credit card, and info and told me 10 days Before your reservation call the location assign for your rental pick up to confirm everything is ok for your pick up on your reservation day. Her name Was Erika, i call 10 days Before and no body pick up the phone on the Fishersville lotation, i stop by next day 9 days before my reservation day, and the lady there told we dont have a 26ft truck and we dont going to have one for you on your reservation day! Call transit number 804-342-4280, i call and they told me we dont have your rental truck but 24 hours before we are going to call you and let you know! I start to panic because we plan our moving on June 29th 2022 from Staunton VA to Orlando Florida, and We plan this months before to make it happen, and With out 26ft truck was going to be Impossible, 24 hrs Before i received 4 text messages we pay you $250 dollar if you transport a Trailer from Virginia to NC , but not Address or location where to pick our rental Truck? , we call Uhaul again and They told me go to This location in Staunton VA, i stop by and the manager told we dont have yoyr 26ft truck, we have your truck last Sunday but was giving to Someone else , so she Call Uhaul reservation center, they told her we have a 20ft truck in Blue Ridge Moving and Storage LLC, like 2 Hours Driving From Staunton VA, and They offer a Free Open Trailer to pull and Compensate the Space, when i Call this Location the Manager told yes we have the 20ft Truck but is Out for Service, the A/C is Broken, so i Call 804-342-4280 again to See what that Hell is Going an on, and They told me we dont have your reservation for 26ft Truck, we dont have trucks, blah blah, blah, they checked their system and found one truck in Buckeye Country Mart 219 S Buckeye Buckeye, WV 24924 like 2 hours Driving From Staunton Virginia, 24401, they Offer 150 Free Miles to compensate, and Discount some money $600 for the inconvenience, we have to contract a Driver to Bring me to this location, pay his Gas and Drive the 26ft rental Truck 3hours from That location to my Home in Staunton VA, What a Nightmare working with your company, we Expended $400 dollars paying the Driver and Gas for his car, we expend and extra $80 dollars Gas on the Rental Truck, and waisted so many hours of our time trying to Fix this Mess that Uhaul had Created for us! Cero Peace of Mind, i will Post this in My Facebook and My Social Network to Inform people about the way UHaul work and Do not Respect their Customer, do Not Honor their Word, and The Reservations ate Good for nothing! I Am Wondering How in the world this UHaul Company can Survive on Business with all Bad Practices! But the people at this Location where super Professionals and Respectful. Buckeye Country Mart 219 S Buckeye Buckeye, WV 24924, very Different to the other UHaul Locations.Gerardo A.
Staff was very friendly.Melissa E.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.morgan M.
Customer did not leave a comment.Marjorie H.
Customer did not leave a comment.Rachel B.
Customer did not leave a comment.Frank F.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.CHARLES MICHAEL S.
Customer did not leave a comment.thomas A.
Customer did not leave a comment.Julie G.
The inside of the truck cab was filthy with dirt and garbage left from the previous user. The gas tank was almost empty when picked up.Cheryl C.
This location was very helpful. However, I only wound up at this location after I showed up to pick up my rental nearly 90 miles away and was told there was no truck for me even though I had reserved a month in advance.RALPH C.
I rented a trailer, and the clerk in the store did not even come look at the trailer with me. I was just given paperwork and told, "Be sure you get the right trailer." I had to complete the hook-up and inspection on my own. The clerk was very nice and friendly; however, it seems like there are some liability issues with not seeing the rental process all the way through.John P.
The place I picked the uhaul at was good. The people were very nice and helpful. On the other hand getting the uhaul was horrible. I spoke with Forest from the scheduling department in Richmond numerous times. He has NO customer service skills at all. I asked to speak to a manager because he never helped me he refused to connect me to Ronda.I made my reservation 2 weeks prior to my move. I understand the reservation cannot be confirmed until 48hrs before the reserved date. I confirmed with Forest that my uhaul was 1 hr away to pick up in Elkton Virginia. I also called uhaul in Elkton VA to confirm my pick up.Then 1 day before pick up I received can email that the uhaul was 2 hrs and 30 mins away in West Virginia. I called scheduling once again Forest picked up. I asked him what happened to the uhaul in Elkton VA. He said he doesnt know and he can't help me. I had to drive to West VA to get a uhaul and a toll dolly because I didn't have anyone to drive me 2 hrs 1/2. When I picked up the uhaul it was 1/2 full. I had to put gas and spend 80.00 to fill it up to go back to Staunton VA. I am so fed up and should not have had to drive all the way to West VA to get the uhaul. Drive through the back roads with a tow dolly and a truck bogger than what I wanted and put gas in the car. Forest made sure he picked up my called. I would like a credit for the money spent for gas. My friend Meghan Luckey 757-778-3168 also moved the same day. Forest cancelled her reservation 1 day before her move and she had to drive 2 hrs away also to get her uhaul. She had a 26ft truck and was charged 190. Her and I moved from the same town to the same city the same day. How is it that my truck was smaller and I was charged a total of 224. 00?Kimberly O.
I think it's a little bit pricey it cost us almost $400 to move never again will I use U-Haul but overall experience was OK besides the priceDenver W.
Customer did not leave a comment.Curtis W.
Check in and Check out went very quickly. Overall experience was good and reservations went smoothly.Jennifer P.
Customer did not leave a comment.Evelina T.
Excellent ServiceThomas W S.
Customer did not leave a comment.Albert S.
Customer did not leave a comment.RUTHTERRY D.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Amanda B.
The truck I rented had windshield wipers that were disintegrating with pieces of rubber flapping. The driver's door was sprung at some point and made so much wind noise I had to use earplugs to block out the noise. The truck stalled twice on the interstate. I contacted roadside assistance and they got me another truck.Albert P.
Customer did not leave a comment.Kenneth H.
Very friendly and helpful people. The equipment was very well maintained and clean. Very happy with using this location again.Kelly B.
Customer did not leave a comment.Katrina B.
Nothing at all.Cindy was very helpful and pleasant while making my reservation.Very pleases with the service I received.Tim F.
Customer did not leave a comment.John W.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.ricky C.
Customer did not leave a comment.Mary Beth M.
Customer did not leave a comment.James F.
the place is in a remote location. We had to travel around an hour to get there from the city we were at.Alexandra P.
A very easy and painless experience!Karen C.
I would only reccomend if you aren't trying to get something they dont have. I had to drive a hour to get my car dolly. Wanted 10ft truck, was given a 20 ft truck!Jeffrey P.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Julie A.
Customer did not leave a comment.Alison D.
Customer did not leave a comment.JIM P.
In this area of the country, it would be helpful to have AWD. Also, noted earlier, this location does NOT have cellular service due to restrictions by the Green Bank Observatory. Therefore, your corporate process should consider this. The checkout / checkin process were severely hampered by this.Lowell L.
Customer did not leave a comment.lawrence W.
Good staff...nice placeDave C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.robert M.
The mileage charge has raised and way to much plus the usage fees.Michelle B.
This location's personnel is top notch in efficiency and helpfulness, and is always friendly to customers.Christine S.
Nothing. These arte the friendliest people ever!allen S.
Customer did not leave a comment.ANDREW C.
Longer hours for returns.John P.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.fred T.
They were very nice and professional.Elizabeth M.
Nothing was as promised, leaving us hours behind. The truck we reserved and paid for didn't exist and we had to drive over 3 hours justbto get this one. Lousy experience. Never again.William S.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.ciro G.
Be forthright, transparent, and honest about costs for mileage and extra days costs. Was able to explain that the pickup location did not do a good job of explaining costs.Paul D.
Customer did not leave a comment.Douglas C.
The location was far away from desired pick-up location. Also, roads to get there were quite difficult.Deb K.
This is a great service offered by the Buckeye Country Mart; however due to technical difficulties with the software/website, and what seemed like a lack of training and support by Uhaul, the process to pick up a Uhaul that we had ordered & provided payment and driver information for online already, took more than an hour. On moving day, this is unacceptable. I know there is new app, but in a place with no cell service or wifi, that solution will not help either. Uhaul should support the stores more, so they can make the customer experience better. Even after being on the phone with a Uhaul rep, it still took over 1/2 hour to get the paperwork printed.Scott C.
What a great place!melodie W.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Peggy S.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.George S.
Customer did not leave a comment.Sherry R.
Customer did not leave a comment.MATTHEW O.
Customer did not leave a comment.Adam S.
Friendly knowledgeable staff. Clean, easily accessible location. Highly satisfied!Kristi H.
Do not pay any attention to the address on the website. The drop off location is before the Buckeye Mart.Evelina T.
Customer did not leave a comment.Wayne B.
Customer did not leave a comment.Serge V.
Customer did not leave a comment.Iris S.
Customer did not leave a comment.Timmy H.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.William M.
Customer did not leave a comment.DAVID K.
When you rent from them don't give them your credit card for a deposit if you are going to pay cash.if you do they put a hold on your credit card for 5 to 7 day and you play he'll to get it back very poor customer service too....they are rude to you on the phone they have ppl that lie to you but some are very helpful. I WILL NEVER USE U HAUL EVER AGAIN BECAUSE OF ALL THE PEOPLE THAT TREATED ME LIKE CRAP AND WOULD HELP WITH THE PROBLEM THAT I HADCasey A.
Customer did not leave a comment.Robert B.
Make sure the info is entered into system! Web said no Auto Trailer at this location! I called, the lady was super nice, and she said they sure did have a auto transport available! If I didn't check would have driven extra 100 miles, 50, each way to take care of business! These are nice people trying to give good service! Help them out, please? Thanks, RobROBERT T.
Friendly and well operated store. The equipment was in good condition and the price was very affordable.THOMAS V.
I had to travel 3 hrs round trip after uhaul notified me the day before that my truck would not be available at my original reservation place. When I arrived to pick up the truck, uhaul did not even have the truck I reserved. Very poor communication and uhaul showed no empathy for what had happened. I will be using Penske for now on.travis H.
Very dissatisfied that I "rented" the truck by phone with a rep in Ronceverte 4-5 weeks before move date, was in route to Lewisburg to pack my daughter's duplex, & received a phone call that I needed to pick up the truck in Buckeye ... 1.5 hrs from my daughter. I ended up paying an extra $170 to have the packing supervisor drive to Buckeye to pick up the truck Wednesday, so we could load on time & drive the 5+ hours Thursday afternoon. NOT a happy customer!!! Ronceverte rep NEVER told me he didn't carry truck stop. Felt like a bait & switch. Crappy way to do business!!debbi L.
Great location Rodger and joy and their staff will do a great job to make their customers happy and welcome.DANIEL M.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.mike M.
I dropped off a vehicle with MORE than 1/4 of a tank of fuel ABOVE the less than 1/4 of a tank when I picked it up, also dropped off the day I was supposed to & was CHARGED an additional days fee. After I spent time & money to get the truck pulled out of the mud it got stuck in.CANDISE S.
Keep doing the sameKEN M.
Great job - thank you! Good luck with your internet service.Kelly S.
The staff was very friendly and attentive. Great service with a smile.Agust G.