Got overcharged, called to resolve the situation, got hung up on since there was another customer in the store apparently. Never heard back.Moritz David U.
Customer Reviews for Canton Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceChristine H.
I love this place!!!Megan W. | Overall Experience
Come and see for yourselfJohnny W.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.Len S.
Customer did not leave a comment.Patricia D.
The rental process was straightforward, and the customer service was terrific! I will rent from this location again.William P.
None, great customer servicesAngel Z.
Great experience. Outstanding customer service.William A.
âï¸ âï¸ âï¸ âï¸ âï¸ERIC B.
Customer did not leave a comment.Valerie V.
Customer did not leave a comment.TODD C. | Overall Experience
The staff here is awesome I will definitely use them again.KENZMET D.
Very satisfied, the staff was especially helpful and thoughtful. Definitely recommend thank you WayneWAYNE H. | Overall Experience
Just keep everything exactly the way it is. Both representatives that I encountered were very professional and and courteous. It was a pleasure to do business at this location!ANTONIO S.
Your smartphone application does not work with Motorola Stylus phone as it won't save any photo, thus preventing from using the app for returning vehiclesRICARDO P.
I never had any issues with this facility and they made closing my account a very easy process with no nonsense. If I ever need a storage unit again I will be back.ALEX G. | Overall Experience
Customer did not leave a comment.SHAMIAH T.
Customer did not leave a comment.VLADIMIR C.
Verry nice lady Caroline was great will use this location from now on.Timothy K.
Customer did not leave a comment.ONEL R.
Customer did not leave a comment.BRETT K.
So far nothing, all the service is excellentJUAN D.
Customer did not leave a comment.LEN J.
Some confusion even tho reservation was completed via appPhilip K.
Customer did not leave a comment.DAVE Z.
Everithink was really excellentJUAN A.
Customer did not leave a comment.ANDREW G.
This gentleman was nice and friendly.Jessica M.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.ABELARDO R.
Excellent service.Therese L.
Friendly helpful staff made the process quick and easy. Definitely would recommend this location!DEE ANN B.
Customer did not leave a comment.Harold H.
Customer did not leave a comment.RICHARD H.
I had a 10x10 for 2 years. Only reason I vacated my unit was due to relocating to another state. Billing was very smooth. Any mistake ever made was corrected same day by the owners. The managers were willing to allow me to make a payment late and not start the auction process once. I really will miss storing here.DAVID S. | Overall Experience
Customer did not leave a comment.DAVID N.
This reservation location waa fine... BUTT The first prior reservation waa horrible before this location that Your UHAL customer SERVICE made WAS HORRIBLE EXPERIENCEjoni B.
Great Service. Explained everything thoroughly. Very happy with the experience!👍MICHAEL L.
Customer did not leave a comment.WILLIAM R.
Customer did not leave a comment.KIM B.
Customer did not leave a comment.DENNIS C. | Overall Experience
Customer did not leave a comment.DENNIS M.
This storage facility was very good. The only negatives were that the caulk used to seal the units melted and dripped onto items in the unit damaging several things. It is unfortunate that the limo facility next door is often discourteous to the storage members by blocking the keypad to the exit.SAM P. | Overall Experience
Eric was fantastic. Great customer service.PETER O.
Customer did not leave a comment.Gary E.
everything went exactly as planned and promisedJames J.
Eric and Carolyn are fantastic and extremely helpful. The U-Haul app is garbage and has never worked correctly on my phone, I end up wasting a lot of time dealing with it.Paul L.
Good customer serviceEdward D.
Customer did not leave a comment.Tecara D.
Customer did not leave a comment.DEBORAH L. | Overall Experience
Customer did not leave a comment.Alejandro P.
Hated to leave this facility, was always clean, secure and management was always very professional, I only gave up my unit because I moved farther away and was not convenient for my almost daily visitsJOHN R. | Overall Experience
Manager was curtious, knowledgeable and efficent, nothing more can be asked for, I have been and remain very pleased.BRUCE J. | Overall Experience
Pleasant experience, The gentleman at the front desk was very helpful and kind!!!!!!!Alfrieda S. | Overall Experience
Customer service excellent everyone who works at this office, especially David. They all go above and beyond to meet the needs of customers and instantly mad me feel comfortable. I recommend this particular uhaul office to anyone who may want a better uhaul experienceKerstin H.
Heavy rain on move day caused an unforseen delay in getting my rental back. I found my contract and saw that I could "add a day" for a small charge, as long as the unit was not already reserved by another person. That went very smoothly and I could stop stressing about any deadlines. Kudos Uhaul team.Timothy E.
The owner was extremely professional and courteous. Provided excellent service and explained everything in detail. I highly recommend this location for renting for storage space, getting supplies to move and truck rental. Definitely made my move easier than expected.Denetrius M.
Nothing really, had a great conversation about the rental and optionsIan R.
I had a great experience with all the employees at Canton Road Self Storage. If I ever need one again I will come back. Thanks for everythingPATRICK M. | Overall Experience
Customer did not leave a comment.blake R.
Customer did not leave a comment.Joseph A.
This was not the pick up location we requested. Upon arrival at the requested location we were told they did not have the truck and we had to call for a new location. Arriving at the new location the price was adjusted to a higher amount and this had to be corrected. After all of these changes we lost more than an hour of time that we needed for the move. The new location was very helpful.Gary W.
It's fine just the way it is.Roy O.
Customer did not leave a comment.Jayson W.
Customer did not leave a comment.Kathy A.
David is a fantastic GM. I have rented from him before and would highly recommend his operation to family and friends!Charles K.
Great customer service and was very willing to answer my several questionsLuis G.
David Schleier provided exceptional service and customer assistance. He offered additional assistance with future rentals and storage.James B.
Ramp didn't fit the truck or was broken/warped and took up valuable space in the truck. Truck had no cold air conditioning. Charged for moving blankets and hand truck that I did not receive or request. Side mirrors where loose and expected to fall off at any time.Jennifer B.
Overcharge everything.Jack E.
Be sure someone with proper training is available to connect up a trailer. Our trailer separated and we were lucky not to have sustained damage to the trailer or our vehicle. The manager, David, drove out to our location to validate my reconnection. His expertise and effort were outstanding. He rescued your reputation with us!Mingnon F.
Daniel is an excellent professional. I will recommend U-Haul on this location for sure.Eduardo X.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.Kenneth K.
Very pleasant experience!Elizabeth O.
Customer did not leave a comment.Stacey D.
I did not directly rent this. But I am told the miles were low 49base+28ins+. 19 a mile. I was told key drop would be 20. I was billed 29 for key drop and 100 miles driving which is whack for rental loc, move from place to place are all within 1 mile of each other. The bill seems inflated and not specified why things told one way we're charged differently. Hours later? Rated low because of this.Michael G.
Customer did not leave a comment.michael W.
Great service!Megan S.
Customer did not leave a comment.Ray B.
The overall truck was clean but the Matt's were dirtyKirby B.
David the manager was very informative and really cares about people,Adrienne T.
Customer did not leave a comment.Shelby J.
Always quick, clean, hassle-free process with David. HIGHLY recommend.TOMMY D.
Yes an excellent experience Caroline was very knowledgeable and made the rental smooth and pleasantJAMES C.
I was given excellent customer service. Thanks for a great experience.Ray B.
Customer did not leave a comment.Sylvia A.
No improve needed.Robert L.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.William G.
Customer did not leave a comment.Devyn C.
Customer did not leave a comment.Sean C.
Customer did not leave a comment.Rondaland L.
This location is always clean, professional, and willing to help with anything! I would recommend this location to anyone to rent!David S.
Customer did not leave a comment.Walter C.
Staff was friendly and attentive... worked with me to identify resources and a plan to fit my needs. Check in/out fast and hassle-free. Will trade there again.Paul A.
David was proactive and proficient. He made the transaction seamless.Alan H.
The manager of this location is one of the most helpful people I have ever encountered. This is my second rental in as many weeks and I will return for any future needs. Thank you!Michael H.
David was great to work with. He was knowledgeable and very professional.Larry H.
Pickup was fast, attendant was very pleasant and helpful with getting some ideas for future projects. Great service at this location.Gregory W.
The staff was friendly and efficient. The truck I rented was clean and ran well.Jacqueline B.
No improvement neededwilliam M.
Customer did not leave a comment.Kari I.
Available, efficient, friendlyFrederick C.
I believe you've got it pretty much under control!Anthony B.
Customer did not leave a comment.Julie E.
Customer did not leave a comment.WILIAM C.
Very friendly and helpfulKEITH C. | Overall Experience
Canton Road Self Storage is a safe well lit secure place for your belongings. I highly recommen abd will be b ea co if needed. Thank You Michael!GAYNELLE K. | Overall Experience
great place. great people too.Canton Road S. | Overall Experience
Great customer service and well maintained facility.LENORE T. | Overall Experience
The storage unit was perfect for storing household goods for an extended period of time.BEN J. | Overall Experience
The phone customer service was great but I did not use the facilityPrivacy R. | First Impressions