Customer Reviews for Circle C Storage
(U-Haul Neighborhood Dealer)

339 reviews

3211 Van Buren Bl   Riverside, CA 92503
(East Van Buren & 91 Fwy)

(951) 688-3550

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 8/13/2022 - 8/14/2022: Closed
  • 8/21/2022: Closed

Services at this Location:

Contact Us

(951) 688-3550

3211 Van Buren Bl
Riverside, CA 92503
(East Van Buren & 91 Fwy)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 8/13/2022 - 8/14/2022: Closed
  • 8/21/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

As soon as I started the vehicle the tire low pressure sensor was on. As indicated, I visually checked the right rear tire which looks fine. I drove it to the destination which is approximate 14 miles away. On my way the AC was also coming off and on. I checked the tire pressure with my personally owned air compressor but the pressure was at 90 psi. I reduced the pressure back to 80 as indicated in the panel but indicator light still stayed showed low tire pressure. Knowing that the pressure was manually checked at the right pressure, i drove the truck back to return. The AC cold air output was still constantly coming off and on. This vehicle needs maintenance for sure.

Maximo R. 
Rating:
5.0

Customer did not leave a comment.

june W. 
Rating:
3.0

Customer did not leave a comment.

Aydan B. 
Rating:
5.0

Customer did not leave a comment.

Leopoldo C. 
Rating:
5.0

Customer did not leave a comment.

Joesph S. 
Rating:
4.0

Customer did not leave a comment.

Jorge T. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Great customer service and everyone was super helpful and pleasant. Couldn't ask for a better experience!

DIONYSIA B. 
Rating:
5.0

Customer did not leave a comment.

Marcia E. 
Rating:
3.0

Parking was tight no one to assist paid for a dolly and it was not provided.

David S. 
Rating:
5.0

Can't think of anything in particular - renting and pick up was easy and only took minutes - drop was accommodating, quick and easy ! Would certainly rent here again !! Thank you.

Theodore A. 
Rating:
4.0

Customer did not leave a comment.

Cynthia E. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

Excellent service! 🙂

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

RICKERBY H. 
Rating:
3.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
1.0

Terrible service. Didn't have dolly nor blankets I reserved.

Brian B. 
Rating:
5.0

Very pleasant and professional experience. The manager at van buren location was very helpful and efficient. Thanks again.

WILLIAM M. 
Rating:
5.0

Make sure each individual rental site has the need accessories (like moving blankets) to fill the customers needs. Everything about this rental was great.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

KASHANN P. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
4.0

Customer did not leave a comment.

ROBBY G. 
Rating:
1.0

Terrible experience

Joel P. 
Rating:
5.0

Staff was very friendly and helpful. Will return to this location

ANGEL M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Great customer service! Thank you we will be back. Super easy pick up and drop off.. thanks!

ANDREA P. 
Rating:
5.0

Super friendly staff that was quick and efficient. Highly recommend!

A;;EN B. 
Rating:
5.0

The u-Hual website very hard to cancel a reservation. a long wait to talk to a live customer service rep,

Joe J. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

The young lady at the counter was very friendly and helpful. Will absolutely rent from this location again

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

LOLA A. 
Rating:
1.0

The worst customer service I've ever experienced. I reserved a truck at the Sunnymead location. The truck would be available the next day at 9 a.m. in Alessandro. When I arrived at Alessandro to pick up myvihecle, I was informed that they had forgotten to phone me to inform me that the truck would be arriving at 9 p.m. (I need to be out of the house by 8). They provided me a phone number to call, but I was hung upon three times. I made it through on my fourth attempt. The employee explained that the system had shown the vehicle at the Sunnymead location and that she had no idea why I had been sent to Alessandro. When I get at Sunnymead, the older lady gives me a bad attitude and tells me that the reservation was unintentionally canceled. They did, however, charge me. She then directed me to the Van Buren address. When I arrived at the Van Buren location, I was informed that there is no 26' scheduled to arrive until 1630

SERGIO C. 
Rating:
5.0

Just be there!

LEAL A. 
Rating:
5.0

I was guaranteed a $50 dollar credit if my reservation didn't meet its criteria and I was sent to another location and my $50 dollar credit was never issued.

JORGE R. 
Rating:
4.0

Very helpful.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

KASHANN P. 
Rating:
5.0

A+

VINCENT C. 
Rating:
5.0

Very nice and easy transaction

MARCO Q. 
Rating:
5.0

Helpful customer service at this location

DAVID C. 
Rating:
5.0

Sherry was lovely. She was very nice, kind, helpful and courteous. She made the truck rental an easy and delightful experience.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

They did not have really real any selection but they did, oddly enough, have what I was needing. When I entered I was first in line, the lady at the counter was talking with what appeared to be someone who was "slow" and eventually the line built up 4 people long but she had to keep repeating information to the individual on the phone. We were walk-in customers and ready to spend money - one guy ultimately left very frustrated and a bit vocal to the other customers and went somewhere else, all others were also frustrated with how long this woman spent on the phone repeating herself to this customer. This is VERY bad business practice in my opinion, walk in customers should have priority far and above a phone call. I would think real hard about coming here again, I will first see what other local U-Hauls have. The specific location has oddly short business operational hours.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

The equipment rental process with Uhaul was a nightmare. We had numerous issues with reserving equipment for our move from Southern California to Arizona. The biggest issue we came across was being told equipment was available one minute and then being told “it's gone” the next minute. How can you seriously run a business like that? Even when picking up our trailer we were told we were lucky to get it because the piece of equipment had been reserved to two different people and we happened to get there first. Moving is already stressful but having to deal with vital pieces of equipment being unavailable was beyond frustrating. Hire people to drive equipment back to California!!!

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

It is an easy process. Being registered and having a card on file is a plus. But having to hit the "No Thanks" button If you can find it cause they put it in a different spot every time. Why do that U haul? Make the No Thanks button Large, full opacity, big white letters in a red box, one top right and one bottom right. I buy boxes elsewhere for more because of this trick. No way to improve the lot at Circle C Storage I felt safe and it was clean and well kept.

Jack G. 
Rating:
3.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

When the operators answer the phone and it's not from any U-Haul can't location they need to know their directions because there are two U-Haul‘s on Van Buren and they need to state that there is two

BRENDA M. 
Rating:
3.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Glenn E. 
Rating:
5.0

Customer did not leave a comment.

Breanna L. 
Rating:
5.0

I've used SEVERAL U-Haul locations and stores/storefronts. This location was BY FAR the cleanest, friendliest, easiest, and best experience on moving day - which is usually a long and exhausting day. Cheri was so helpful and everything was ready to go when I got there. Great customer service. I would recommend to everyone!

STEPHANIE G. 
Rating:
1.0

Do not tell me I can pick up my vehicle at 8 and lie to me just to get the sale. I was stranded for 2 hours. I'm very displeased with uhaul

GIONATAN A. 
Rating:
5.0

The lady that helped me was very nice and friendly. This is my new location that I will start going too from now on

GLENNARD W. 
Rating:
5.0

Great customer service and super friendly.

Thalia M. 
Rating:
5.0

Customer did not leave a comment.

Gerzain L. 
Rating:
5.0

The Attend was very nice and courteous I would definitely rent from her again

GLENNARD W. 
Rating:
5.0

This location owner was super fast and friendly. I'll only go to this location now. Highly recommend.

THALIA M. 
Rating:
5.0

Customer did not leave a comment.

Ismail P. 
Rating:
3.0

Improve the app.

Neville A. 
Rating:
5.0

Cheryl at this site was awesome We came to her after B&B smog in corona was not on site & did not answer call (we had made a reservation online). Went to main UHaul in Corona & Jordan helped us locate this new site. She was able to accommodate & did little things to acknowledge our inconvenience.

RUSSELL B. 
Rating:
5.0

Everything is great at this company, rental process is easy, in and out and the rental fee is very low

LEVI S. 
Rating:
5.0

Easy!!!!!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

KENNTH J. 
Rating:
5.0

Cheri was great! Helpful directing us to the proper driveway.

Darla O. 
Rating:
5.0

Other than the oil maintenance light coming on, everything was perfect.

John L. 
Rating:
5.0

Customer did not leave a comment.

JASMINE L. 
Rating:
3.0

It got the job done and that's all that matters. Only thing I wish could be changed is the availability shown to customers and system when picking up using a mobile no employee process. I understand that may be a corporate thing though. That caused me to struggle and be late during my pickup! Truck I wanted was blocked in, then the incorrect keys in bin.. thanks to regional she fixed it.

Alex R. 
Rating:
5.0

Service was exceptional

Curtis J. 
Rating:
5.0

Amazing place to rent from

Patrick H. 
Rating:
5.0

Everything was Great! Super helpful and friendly.

Cecelia L. 
Rating:
3.0

Better accuracy on the gas readings leaving and returns

Katarino B. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Good service, very nice staff

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

Jesika H. 
Rating:
5.0

Amazing service and amazing staff!!

ARLENE M. 
Rating:
5.0

Great customer service!

Ernest A. 
Rating:
5.0

I am a happy customer.

Julio cesar O. 
Rating:
3.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Colter A. 
Rating:
5.0

Customer did not leave a comment.

Liberty N. 
Rating:
1.0

When i gat there to pick up the track i got a deferente prize That i was given on the phone the day before she did not try to help me i kept telling her she was wrong, i had to call the office that i had talk to and they talk y to o her on the phone, i think is lack of communication.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

RICK T. 
Rating:
5.0

Everything was great!

Blake B. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Esgar G. 
Rating:
5.0

Customer did not leave a comment.

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Alesia J. 
Rating:
2.0

Due to scheduling conflict, no one was there at the time of my pick up. I also had problems with the online pickup because the site kept freezing up. The person that helped me on the phone was very nice and offered me a $50 credit for my troubles, however, when I returned the truck, the online charges did not reflect my credit.

Daryl W. 
Rating:
5.0

Everything was awesome the lady that helped me named Julia was very patient and kind and professional.

Julie B. 
Rating:
3.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

The people of this facility are accommodating and very helpful. I would absolutely recommend them to people and if I ever need anything I would return for sure.

james B. 
No reviews have been submitted for this location.

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