Customer Reviews for Driven Towing & Recovery
(U-Haul Neighborhood Dealer)

62 reviews

4140 Albert Pike Rd   Hot Springs, AR 71913

(501) 767-5638

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(501) 767-5638

4140 Albert Pike Rd
Hot Springs, AR 71913

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer. Our family will definitely be using this location again.

CAMERON P. 
Rating:
1.0

Truck had no muffler I got pulled over for the noise check engine light was on tire pressure was low on one tire

Matt Y. 
Rating:
5.0

Fast and friendly service

Cory W. 
Rating:
5.0

Customer service was great!! Very professional. They made our moving process with Uhaul less stressful. Will definitely use this location again.

chad S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Huey S. 
Rating:
5.0

Absolutely amazing Service and staff they were very understanding and helpful and kind and just a great overall customer especially as a first time I haul renter definitely will use this service and location again

Craig G. 
Rating:
5.0

The young lady in the office was very pleasant, and I wanted to pet the dog. New truck was in great shape. Would recommend

David H. 
Rating:
1.0

Crooks. Charged me a day late , and I wasn't late. If Y'all return my money, I'll fix this review. Otherwise it's the principle of the matter, I will take ya to court over 30 dollars.

Dee E. 
Rating:
1.0

I've rent from this location twice - The truck is new but has a lot of accident damage - more so than the first time i rented it a month ago - The catalytic converter has been cut off this vehicle and has a strong exhaust leak - Complained the first time i rented and the second time the vehicle is still not repaired - response was i could rent from somewhere else - also said it was a dent in the exhaust system with no leak - It's pretty unmistakable the sound a vehicle make with a severe exhaust leak - This truck may be new but is in rough condition with less than 20K miles

Donald O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
4.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Checkin person came out to check me in before I even got out of my truck. Very nice. Thanks

GREGORY F. 
Rating:
5.0

Very polite as and helpful.

Harvie A. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
1.0

The check in system is terrible. You have to be in their parking lot in the boondocks where reception is spotty. Took forever to verify my information. Plus was charged 90 dollars for gas even though I refilled the tank. We literally moved across town and this cost me 208.00 because they charged me for fuel that I already had to purchase as per the agreement. So I paid 115 dollars for fuel when 25 dollars literally put it back on the tank it was on when I picked it up

Randy W. 
Rating:
5.0

Keep up the great job

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

AURORA R. 
Rating:
5.0

Great customer service!

Robert B. 
Rating:
5.0

The young lady that set us up and hooked us up was very good! Very helpful!

JACK P. 
Rating:
5.0

Great people! They go above and beyond to take care of you.

JIMMY M. 
Rating:
5.0

The truck I rented has A LOT of damage and has no exhaust. Literally. If there were a way to upload the video I took you would be floored!! In fact in Arkansas, this truck isn't legal to be on the road with the exhaust in its current condition.

SHANE D. 
Rating:
3.0

Service was above expectations- very knowledgeable of the equipment and process - will use again if needed and recommend to others.

BERNARD L. 
Rating:
5.0

Close to our target location , and agent was very kind when we arrived this morning , she was quick and professional

David H. 
Rating:
4.0

The woman helping us was friendly and efficient

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Mason P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
2.0

Customer did not leave a comment.

HEATHER S. 
Rating:
1.0

The pick up in Montgomery Alabama was not good it did check in the trailer I rented and gave it to someone else and I have been charged for someone else trip. It was a one way from Hit Springs Arkansas to Montgomery Alabama

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

MARIE L. 
Rating:
3.0

I was pretty happy with the truck even though it took an hour of trying to pick it up. I was also not happy with U-haul charging my Debit Card twice. I'll never rent from them agian.

Jay A. 
Rating:
4.0

Customer did not leave a comment.

PATRICK L. 
Rating:
1.0

Price's was way to high. Was charged for equipment that I never got.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

SHARON A. 
Rating:
5.0

Customer did not leave a comment.

Quinn B. 
Rating:
5.0

Great people

Bert A. 
Rating:
5.0

I've used Driven Towing in the past, they are very helpful. I dropped off today after hours.

BROOKE G. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
2.0

This was not a good experience. I reserved a 10 foot truck online on Sunday evening, August 1st, for use on Tuesday, August 3rd. No problems. Reservation indicated that I could pick up the vehicle at the desired location. Also, reservation indicated that I would be contacted the Monday evening to confirm. No calls were received. As I was leaving my home on Tuesday to pick up the truck, I made a call to the pickup location. The truck was not available. WIthout checking with me, the Uhaul location assigned my pickup to another location. I was walking out the door!!!!! This set my assigned 6 hour time of use way back as I had to drive to the western part of the county passing by other Uhaul locations with the desired truck sitting on their lots. This is unacceptable and certainly soured me on any further use of Uhaul. The location was west of my home and I was going east. This was not satisfactory. The final pick up and return staff were pleasant and they, too, were surprised I had not gotten a call and that my reservation was randomly sent to them.... The truck was decent, the personnel were decent.....the reservation foulup was enough to prevent future interactions with Uhaul. I guess I'll go back to Budget.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

The staff was very nice and they had several rentals to choose from.

Brian C. 
Rating:
3.0

cost more to drop off here compared to next town which was recommended.

Ladana H. 
Rating:
5.0

The lady was quick and helpful when checking in the equipment. I liked the bulldog in the office.

Bryna B. 
Rating:
4.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

WAYMON C. 
Rating:
1.0

Customer did not leave a comment.

LaShawnda J. 
Rating:
3.0

Í I will ñévér úse úhaúl àgain nór wíll I ever recommend úhàul tó àñyóñé!

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Vance C. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Service was great, people were very friendly and I would highly recommend. I didn't have a reservation, but was set up with the trailer I needed with great efficiency. Even though they were a little out of my way for where I was loading, I would definitely use them again.

WALLACE M. 
Rating:
5.0

Great Service

Roy T. 
Rating:
5.0

Great service when I arrived to pickup my U-Haul. The two people I interacted with were very friendly, made sure I had selected everything I needed, and made me feel at ease with my rental. Highly recommend using them!

Spencer G. 
Rating:
5.0

Went above normal to find and get a trailer for me at closing time great bunch of people A+ in my opinion

Pat K. 
No reviews have been submitted for this location.

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