Customer Reviews for Easton Tire
(U-Haul Neighborhood Dealer)

145 reviews

9561 Cordova Rd   Easton, MD 21601

(410) 443-0768

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 9:30 am - 4 pm

Services at this Location:

Contact Us

(410) 443-0768

9561 Cordova Rd
Easton, MD 21601

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 9:30 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The equipment is great!!! U HAULS computer system not so much. Have talked to other renters and the general consensus is a lot of time is wasted with hold time and delays at all aspects of renting. If they upgrade their computer system they would be Five stars!

Robert L. 
Rating:
5.0

Make customer aware that they are going to be charged $20 to drop off at this location.

Nycole M. 
Rating:
2.0

Not use them anymore. Place was dirty and nasty

JASON T. 
Rating:
5.0

These folks were super helpful, and I appreciate their patience with our vehicle challenges.

tiffany H. 
Rating:
2.0

Customer did not leave a comment.

ted K. 
Rating:
3.0

I was greeted warmly and they got me proceswed and on my way quickly. The 5 x 8' trailer was traded up to a 6 x 12' yet, but that did not pose an issiue for me. Best Wishes to my friends in Easton.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Percy S. 
Rating:
1.0

Employees had very bad attitude also not inviting when you walk into the building. I had to ask after a couple minutes of staring at the Employee if they were busy and got a very negative response. Never asked me once if I could help. Also the place has cats in the front lobby with cat food and water bowls all over the place. The place smelled and they also smoke cigarettes inside the building. I would not recommend this location to anyone. This was my 2nd time there in the past month and I will no longer go to that location.

Eliu R. 
Rating:
4.0

Customer did not leave a comment.

Doug C. 
Rating:
2.0

They had no furniture blankets that I had ordered. The log in system was extremely slow, it took 23 minutes to process my online reservation.

Rickie W. 
Rating:
1.0

The inside of the building smelled of excessive cigarette smoke and was not very clean. I was there for over 30 minutes at pick up time due to the computer freezing and they finally call someone over the phone and proceeded it that way. I had to give additional information since the person over the phone did not have my drivers license in front of them such as a contact if I did not return the trailer, where I worked including a number for them. I think this information was unnecessary. I returned the trailer the following day around 310pm left at 320. I realized around 5pm that I may have left my prescription glasses there. I went back to see and they said they had thrown them away because they found them in the parking lot and they didn't want them to flatten a tire? They threw them away in the outside trash vs inside. The ear piece was off, but it snapped back on and the lenses were not cracked or broken. They could have called me to ask if they were mine. I can't imagine that they had an excessive amount of customers in the 1 1/2 hours. Additionally, I was told to wear a mask to enter, but none of the employees were wearing them. I will not use this location again.

tammy M. 
Rating:
4.0

Customer did not leave a comment.

Zachary G. 
Rating:
4.0

Customer did not leave a comment.

lee A. 
Rating:
2.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Excellent customer service!

Michael P. 
Rating:
2.0

Throw back, smoke filled office space. I know it's an ole tire shop but I prefer the U Haul stores. When I went to back to find an attendant everything went smooth. Nice folks though, even with the cigarette hangin out her mouth.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Quick service. In and out in no time. Thanks.

daniel S. 
Rating:
5.0

Customer service was great!

Elizabeth S. 
Rating:
1.0

The rental place was not clean and inviting. The staff did not seem to have much experience with the Uhaul computer system and had to call another dealer in order to answer their questions. It seemed they do not deal with too many rentals as part of their business.

JAMESCORY D. 
Rating:
1.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Staff was very helpful and friendly

Sharon D. 
Rating:
5.0

Quick, efficient service.

MARK S. 
Rating:
1.0

The fact that I had to drive over an hour to pick up my equipment is a travesty. Once there, the man improperly attached the trailer, leaving the safety chains dragging (one chain subsequently fell off) and didn't know how to connect the lights, so I had to do that myself. Not happy with this experience.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
3.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

I returned the unit a day early so I should get a credit back on the card used. Can you do that?

DAVID N. 
Rating:
3.0

Customer did not leave a comment.

Larry N. 
Rating:
3.0

Customer did not leave a comment.

susan W. 
Rating:
2.0

The saleperson had little. Knowledge of the job. The truck had a broken mirror. Computer was slow to reboot. Had to use smart phone to trans act forms to fill out applications

Donald G. 
Rating:
2.0

Customer did not leave a comment.

Brandon C. 
Rating:
3.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
3.0

Don't have the trailers parked in the mud.

Eric E. 
Rating:
5.0

The storage location was clean and the attendant was very helpful. the location where i had to drop the trailer at i let the person i did sweep out the trailer and she asked where i got it from and did they come out and checked and hook it up and i said nope. She wanted me to let you know about that. I will come rent from U-haul next time i need to rent a trailer or truck.

Robert V. 
Rating:
2.0

Customer did not leave a comment.

Linda R. 
Rating:
3.0

Customer did not leave a comment.

curt S. 
Rating:
3.0

Get a new website designer! Nothing should be that difficult for either the customer or the dealer to navigate. Have you ever tried to use it? Totally unacceptable.

phillp D. 
Rating:
3.0

Customer did not leave a comment.

Caleb A. 
Rating:
3.0

Fix your stupid website

phillp D. 
Rating:
5.0

Customer did not leave a comment.

Jodi S. 
Rating:
2.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Buen humor del empleado.

abraham L. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
4.0

The equipment was clean and maintained but it was a very antiquated trailer.

Aaron E. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
2.0

I would recommend this location for convenience. Employees very confused. Talked really negative with regards to other employees.

craig G. 
Rating:
5.0

Nice people

kim S. 
Rating:
5.0

It's all good!

russell W. 
Rating:
5.0

Customer did not leave a comment.

yolanda C. 
Rating:
5.0

Working directly with the local vendor is the way to go. These guys were superb!!!! I had terrible experiences trying to reserve on line (could not accommodate my requirements) and reservation kept switching trucks and locations. Even calling toll free number was awful. Work directly with vendors. They are great. Forget doing it on line!!

Joni P. 
Rating:
3.0

Customer did not leave a comment.

Joann B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Casey P. 
Rating:
5.0

Very friendly and helpful at this location

Karen H. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
4.0

Nice -- had filled out everything online, and so I was in and out in 15 mins

David B. 
Rating:
5.0

Pleasant and easy. Thank you.

Jason B. 
Rating:
4.0

The gas was not full on the truck when I picked up but was required to be filled when I dropped off. I drove 12 miles and put in $15.00 in gas. I am owed money back on this.

SUZANNE R. 
Rating:
5.0

Staff was extremely friendly and helpful.

Terry W. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Fast friendly service rusty and crew did a great job will use them again

THE T. 
Rating:
5.0

Only thing I thought I reserved for Denton but last minute found out it was Eadton, but the person there compenstaed me so I was happy

Linda W. 
Rating:
3.0

Customer did not leave a comment.

angelo D. 
Rating:
1.0

Customer did not leave a comment.

Regina C. 
Rating:
4.0

My pickup location was to be e-mail loans in Millsboro Delaware yet I was sent to above location which was over 55 miles away each way and over an hour each way. Dispatch needs to be more aware of the needs of the customer.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
1.0

Address cleanliness, general maintenance and professional presentation of the facility, grounds and personnel.

David V. 
Rating:
3.0

Limited facilities and staff, took longer to receive equipment. Staff friendly, though.

DARREN L. 
Rating:
1.0

Ignorant and stupid. No attention to detail and poor customer service. Will never use u-haul again.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

This location is allowing me to keep my car on their lot for a week until I can fly back to recover it. That extra convenience and accommodation was very much appreciated.

Stephen F. 
Rating:
3.0

The trucks windows were very dirty inside and out. When the sun showed on the right side window I couldn't see a thing out the window.

Peter K. 
Rating:
3.0

Customer did not leave a comment.

james D. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
3.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Your representative was very helpful. I was a walk in at this location for a tow dolly. They did not have one but located one at your Centerville location for me. Excellent friendly service! Thank you

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Marlin B. 
Rating:
1.0

U-Haul did everything just fine. I booked over the phone and had a scheduled truck rental for 8AM when Easton Tire claimed they'd be open. When I arrived at 8AM, the truck I reserved was in the lot, but no one came to open for business until 8:35. And, I would have been more understanding if there was some sort of apology or explanation - it appeared to be a family business. Instead, I was treated as if I was the one inconveniencing them for being on time. "I hate when U-haul does this," or "this system is so screwed up," is the explanation I received when they had trouble checking out the truck in the computer system. I didn't leave until nearly 9:00 and consequently hit worse beach traffic than if I had had the extra hour.

bryan Z. 
Rating:
1.0

Equipment was rented at different location (ocean Gateway). Had to pick it up at Easton Tire. Lady was very confused, had difficulty with computer. Didn't know why it was $400 for one day (me either ). No help with hooking up trailer. Luckily I read online instructions for loading car. No choices for drop off. Location we were given was in opposite direction of our destination when there was a U-haul on Argent Rd. around the corner from our home base.

Joe D. 
Rating:
5.0

At the pick-up location, there was some confusion about the exact time of pick-up. Initially, I was told any time before 3:00 PM, but on the day of the pick-up I got a phone call saying the time had to be before noon. This caused me scrambling at a time I was very busy! But the personnel were friendly and otherwise very helpful, and the truck itself was clean and operated very well.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

MATT G. 
Rating:
4.0

Followed up with phone calls and good information. Were very helpful and nice.

MARY S. 
Rating:
3.0

Customer did not leave a comment.

HOWARD S. 
Rating:
4.0

computer system problems?

bruce B. 
Rating:
5.0

I can't think of anything more then what the people at U-Haul already did. Thanks

craig C. 
Rating:
1.0

The new U-Haul center on Ocean Gateway in Easton refused to take my trailer even though it was the designated drop off place on my contract.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

CAROL A. 
Rating:
2.0

It took over an hour to check out due to the computer system not cooperating. The lady was nice but it just wasn't her day. There was no electrical connection to hook up the lights up to the car. The contract I ended up with showed me having checked out a dolly but I did not, it took 3 calls to corporate to get that finally resolved but it still showed up on my bill. This was definitely not a good experience.

PETER C. 
Rating:
1.0

My online confirmation had at a different address. I made my reservation for Grasonville MD. I got to the store and was told that they did not have a truck for me and that another location had it and that location was 20 miles away. I then had to drive to the store which was a tire place. Hours of operation were 8am open. No one was at the store till almost 9:30. I had a crew of helpers which I had to pay $35 per hour each to sit around for almost 2 hours. The lady that handle the truck did not even apologize for being late. She was also the same person that called to confirm the truck the day before and never did she mention the location had changed. She didnt even offer an explanation and blamed uhaul for my problems. I used this vehicle today to haul equipment for a very large multy million dollar contract. The service I got will make me never want to use uhaul again. I planned on doing the same rental for more than 200 other times. I called to complain this morning directly to uhaul and all i got was a $50 credit. I will be posting this review online for others to see as well and never use uhaul again. That dealer you had me go to should be stripped of having anything to do with uhaul. The lady at Grasonville was very helpful.

JOSE F. 
Rating:
5.0

Great service

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
4.0

The drop off location was easy to find and well kept in appearance. Service provided was great, would use them again in the future.

Joel C. 
Rating:
5.0

I would go back to Easton Tire to rent an Auto Transport in the future.

KEY W. 
No reviews have been submitted for this location.

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