I made a reservation at this location but when I arrived was told they they were closed and I would need to go to another location. Thankfully, the attendant was willing to go the extra mile on their vacation and assist. Appreciative of their help despite the confusion about the where I needed to pick up the Uhaul.Alexander B.
Customer Reviews for Eastside Self Storage
(U-Haul Neighborhood Dealer)
Fayetteville, AR 72701
Services at this Location:
- Mon-Fri: 9 am - 3 pm
- Sat-Sun: Closed
Special Operating Hours
- 8/9/2022: Closed
- 8/17/2022 - 8/18/2022: Closed
- 9/5/2022: Closed
- 11/21/2022 - 11/25/2022: Closed
- 12/21/2022 - 1/3/2023: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks!Beth G. | Overall Experience
Jody Harris, the owner of Eastside Self Storage and a U-Haul dealer, was great to work with! So professional! Jody made herself available via phone all during my Saturday move. Excellent service!Ken H.
drop box had a lock on it and we weren't given a code. had to call multiple times to get someone to answer and tell us the code to drop off the keys.Mary S.
Customer did not leave a comment.SHANE W.
Customer did not leave a comment.Tina H.
Customer did not leave a comment.Amanda S. | Overall Experience
Customer did not leave a comment.Adrienne D. | Overall Experience
Customer did not leave a comment.Tracey K. | Overall Experience
Very thankful for employee who helped us--so so helpful and kind!!HANNAH G.
Jody was extremely helpful!VERNON K.
Friendly staff and so easy to work withJennifer D. | Overall Experience
Jody was great to work with. The online drop off was a bot annoying because you have to take multiple picturesMohsen D.
The staff was friendly and helpful. Facility is in a good location. I would use them again.Becky H. | Overall Experience
Customer did not leave a comment.Bill C. | Overall Experience
Nothing -- very efficient.Thresha C.
Great service and very cleanLesley H. | Overall Experience
Used this storage for my college student over the summer and it was much easier than hauling everything home then back again in the fall. Very easy to deal with the manager and she promptly returned any calls or emails.Lisa M. | Overall Experience
Great customer service! very accommodating. Called me to make sure I had everything I needed to return my vehicle after hours to her location. Very kind.Jayson F.
Customer did not leave a comment.MATTHEW D.
Thank you for your superior service!Matthew M. | Overall Experience
So easy and convenient!Julie Z.
Customer did not leave a comment.Robert D.
Just dropped the truck off in a parking lot.Tyler B.
Jodi was always very nice and helpful. I would recommend this place for sure.Chris R. | Overall Experience
Customer did not leave a comment.KATHLEEN B.
She was the nicest ladyLynn J. | Overall Experience
Great location, easy access and we enjoyed our use of the storage spaceGirl Scouts Diamonds S. | Overall Experience
Customer did not leave a comment.John M.
Customer did not leave a comment.Scott S. | Overall Experience
Best rental experience we have ever had. Fast, east, clean. Very helpfulSam P.
Customer did not leave a comment.LUIS P.
Convenient, easy access, and secure.Lisa Jo C. | Overall Experience
The lady that checked us in, started up the truck and had it warm ahead of our arrival. We walked around the truck and the additional items we added. She was very courteous, helpful and nice. I already like your company but she went above and beyond leaving a great impression of U-Haul. Thank youSteven S.
Customer did not leave a comment.stigge S.
Customer did not leave a comment.MIKE B.
Very good place to store your thingsElton M. | Overall Experience
Jody was always wonderful, easy to contact and helpful! The storage units were clean and with the gate access I didn't have to worry about anything. I rented one unit and a few months later realized I needed another. Jody went out of her way to get one for me as close to the other as she could. Great customer service!Sara G. | Overall Experience
Very clean facility.Billie D. | Overall Experience
Customer did not leave a comment.Hunter E. | Overall Experience
I had a positive experience. The lady who set up my paperwork was very helpful and explained everything thoroughly to me. Clean well maintained units. Fair pricing. Overall very pleased with the experience and i will be using Eastside storage for my storage needs in the future.Kayla F. | Overall Experience
The owner volunteered how I could save $45.00 by returning the truck to a different place. She didn't have to do that and I sincerely appreciate her effort to save me money!JOE M.
Would be great if the truck had a light in the back of the trailer area for night time moving. We couldn't see very well inside the trailer.Stephanie O.
Fast, easy and friendly serviceJackie A.
Customer did not leave a comment.Charles Wayne F.
Great customer serviceKarry B.
Customer did not leave a comment.James A.
they kept me informed on when my vehicle was ready. By sending me texts.Greg H.
Customer did not leave a comment.Paul Y.
Customer did not leave a comment.Richard F.
Great managementSteven V.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Malcolm C.
It would be helpful if the ratchets on the tow dolly are replaced or oiled frequently. They were rusted out pretty bad which makes it hard to secure the tires. I've seen this on previous tow dolly rentals in other locations. I think this is something Uhaul in general could do better on.Jonathan W.
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.Dylan B.
Best Uhaul experience I've ever had and I've rented alot of uhaul trucks. Jodi was more than helpful and I wouldn't hesitate to do business with her againjessie W.
Customer did not leave a comment.Kody P.
best experience I have ever had renting a truck.Sam P.
Jody was super helpful. There was an issue with mileage when I checked in, but she ran it down and made sure everything was right. Thanks!Shelby H.
Customer did not leave a comment.Larry D.
The person was extremely helpful in assisting us during drop off in pouring rain. She provided excellent customer service.Pamela J.
Customer did not leave a comment.Ruth R.
Customer did not leave a comment.Danielle Z.
Customer did not leave a comment.Terri B.
Poor management, took forever and didnt seem to know what he was doing.carman B.
Jodie does a great jobJIM H.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.Hannah H.
Customer did not leave a comment.Melissa L.
Great location and service. Very easy and quick in and out.Steve P.
Overall bad experience and stressfulMona R.
Excellent service for after hours drop off. Great communication. I left personal keys in the truck and the owner of Eastside Mini Storage contacted me immediately and made sure I got my keys. Would highly recommend this location.Letecia Y.
Not a poor establishment, just not well run.Kyle B. | Overall Experience
Efficient and friendly staff!Deana R. | Overall Experience
Personnel was very friendly and polite. Internet service extremely slow to print out the contractandrea W.
Customer did not leave a comment.Deana R.
Professional and helpful! I would definitely recommend Eastside Self Storage.Frank P. | Overall Experience
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Joshua V.
Great!!Bob K. | Overall Experience
Jody Harris at Eastside Self Storage and her customer-centric approach helped to make this one of the best moving experience that I've had in my life. I would highlly recommend!RICHARD R. | Overall Experience
I would highly recommend!! Staff was so helpful making sure daughter's things were stored properly and even sent us pics of how things were safely put away by moving co. A++ Service & StorageRowena W. | Overall Experience
The customer service was supreme and I would recommend this storage facility to others as well as use them again in the future.Charlotte B. | Overall Experience
I would highly recommend this facility!! The owner was professional and extremely efficient and made the entire process simple!!!Alicia R. | Overall Experience
Friendly people. Down to earth.RICHARD E. | Overall Experience
East Side Self Storage was so helpful to us! They were so kind , it’s so clean and close to the University . We will always use them. they made it so easy for us. Excellent customer serviceFaith M. | Overall Experience
NoneMITCHELL M. | Overall Experience
I drove to five U-Haul locations, and all told me there was not a trailer available in Northwest Arkansas. This woman found me one within an hour and I was able to get the mower to the shop before the weekend. I am so grateful for her help.carole F.
Customer did not leave a comment.Jeff C.
This is not the location I dropped the truck off at. I returned the truck to the same location where it was picked up at. The staff at 4450 E huntsville Rd, couldn't set the return location to be the same address for reasons unknown.Michael S.