Customer Reviews for IStorage
(U-Haul Neighborhood Dealer)

47 reviews

2115 FM 1960 E   Humble, TX 77338

(281) 973-7554

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 973-7554

2115 FM 1960 E
Humble, TX 77338

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jermaine K. 
Rating:
2.0

Clean and sanitize inside the cabs , especially with covid going around

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Kathryn J. 
Rating:
5.0

NA

Gloria T. 
Rating:
5.0

Customer did not leave a comment.

Terra G. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Truck I use smell like someone smoke cigarettes inside .y'all have stickers showing dont smoke inside just use some to take smell out..do to people have allergies and sinus..Let customers know there no smoking inside truck..

Tonia K. 
Rating:
5.0

Customer did not leave a comment.

Lashunda H. 
Rating:
5.0

Consider lowering the cost of rental.

John W. 
Rating:
1.0

Location charged for 4 gallons of gas even though we returned truck with 3/4 tank full which was gas gauge when we picked up truck. Mileage billed was over the mileage used. Management is not honest, will not use Uhaul again

Ricardo G. 
Rating:
5.0

Very satisfied

Edgardo A. 
Rating:
3.0

This location was good the clerk was very helpful considering I would never recommend Uhaul to anyone but if I had to I would recommend this one.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jonetta W. 
Rating:
5.0

Customer did not leave a comment.

Rayne H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Inside of truck was filthy...old french fries, smears, etc. Although told that for transcontinental rentals, 'newer equipment' was typically provided, the van we had had >108,000 mi and towards the end evidenced transmission issues. Unclear why cruise control is not available to aid in maintaining safer travel instead of fighting a gas pedal for 2200 miles.

Dale D. 
Rating:
1.0

Personnel was extremely rude and very unprofessional. He kept overtaking me and his tone was hostile when I communicated with him. He did not care about my concerns.

Charlotte G. 
Rating:
5.0

Customer did not leave a comment.

NIKKIEL H. 
Rating:
2.0

This was a horrible experience except for the people my wife dealt with on the phone. I will probably never use U-haul again.

Karl L. 
Rating:
1.0

Guy at the desk told us he would extend our rental a day later for free as long as we dropped it off at 3 PM; was still charged for the extra day and charged for the fuel when it was given to us at a half empty tank. Would be helpful, and would have had no issue with the extra day charge if they hadn't lied about no extra charge and they picked up the phone every once in a while. I had spent a good couple of hours trying to call to extend and was given the run around and transferred a lot.

Felix H. 
Rating:
3.0

When I reserved the truck I also reserved a appliance dolly was told truck was not available at first location which was fine rental was transfered to another location when I arrived to p/u my equipment was told this location had no dollies available so I had to p/u the truck at one location then go to another location to get a dolly very inconvenient then do the same when finished or be charged extra for the rental

William R. 
Rating:
1.0

I reserved 2 dollies a month in advanced and they didn't have them available. The lady at the counter was not professional at all and needed a lot more training on how to do her job. The truck was dirty on the inside.

Steven J. 
Rating:
5.0

The agent was very friendly, helpful & made it easy for us during a hard time. Thankyou!!

Castalia I. 
Rating:
5.0

The UHaul reservation was messed up and was very frustrating. Was supposed to be on a 24 hour remote pickup but was not. If not for the local guy on site it would have been really bad.

Dwain P. 
Rating:
1.0

The customer service was horrible. Not only did I lose money, but the online personnel were no better. Never going here again!!!

DAVION B. 
Rating:
5.0

Customer did not leave a comment.

SUN P. 
Rating:
3.0

Location was not open when unit dropped off

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
1.0

Customer service please. The lady who attended me seemed like she was going to hit me when I asked her if my name was registered at that location. I never never feel before like that in any place who ask something. My first time. She made me feel scare. Please change her please..

Fatima M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

MICISHA G. 
Rating:
4.0

Dave was great, thanks so much for your help!

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

We were charged $100 and something for going only 13 miles. And it was a 10inch truck we had for maybe 1 and a half and brought rite back.

Michelle R. 
Rating:
5.0

The gentalman who rednyrf me the truck wa awesome!

CANDICE T. 
Rating:
5.0

The equipment was serviceable but the person completing my rental was professional and customer service oriented. It is because of her that I highly recommend this location.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

DEAUNDEA LYNETTE W. 
Rating:
3.0

This location has a very bad propane smell to it when walking in, Im not sure how the lady at the counter did not smell it? It was very nauseating even for me that works with heavy equipment. Thats all I could think about while in this location. I also informed her about the truck mirror needing to be fixed and not receiving the blankets I paid for. She did not seem intersested in hearing about it? Again I paid for equipment I did not receive and use and she did not credit my account. I dont care if it is only $10 that is theft.

DAVID D. 
Rating:
2.0

Please list the hours of operation for a location. This location was not able to release the equipment when needed. It put me 5 Hours behind schedule.

VIVIAN M. 
Rating:
5.0

I had a very hard time returning the vehicle. It charged me for gas, when I put in the information into the computer showing I did fill the truck up. The company did correct the error after call them.

Dan E. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

The customer service was excellent very well versed and knew exactly what she was doing. I would recommend this location 10 times out of 10, good service smiling faces and just a good experience.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

JERRY BERLE III H. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY R. 
Rating:
3.0

Clifford has no customer service skills at all. the young lady that stepped in to help us was exceptional unfortunately Clifford is the manager

Charles C. 
Rating:
5.0

Continue to keep doing what you're doing. Keep up the good work

Willie M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top