Excellent customer service. I appreciate the young lady who helped us. She went above and beyond in making sure we were provided for.Ester H.
Customer Reviews for Ivory Mims Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THERESA B.
Filthy! Weeds everywhere mud ponds trash everywhere and they tried to scam us by doubling the miles used, thank goodness we took pictures of the odometer at the check out and when we returned it. Never again, total trashDennis H.
Customer did not leave a comment.Jordan C.
Customer did not leave a comment.Flora J.
Customer did not leave a comment.Justin G.
Customer did not leave a comment.Ariel L.
I will continue to use this company for my moving needs as long as they're open! And will recommend Ivory Mims LLC to all Mt friends and family.Dia M.
Customer did not leave a comment.Paul S.
Ms. Karen Thank you and the staff for your assistance. The atmosphere is pleasant.Brian W.
Customer did not leave a comment.Crystal W.
Customer did not leave a comment.Cassandra M.
The customer service given made up for the sketchy neighborhood and small location.Rachael K.
I was very pleasedBETTY R.
Customer did not leave a comment.Alissa H.
Customer did not leave a comment.BREEANN R.
Customer did not leave a comment.JESSICA G.
The customer service provided at this location was top notch! I would hire that lady for my own business in a heartbeat!John C.
Gas Meter was iffy, filled it up and the needle was wonky on turn in. The vehicle was all dented and scratched up with dirt and trash inside the truck on initial renting it out, took some time to air the truck out to get rid of the awful weed smell. Front lights barely worked, and some of the lights looked as if they were smashed out.Corey H.
Customer did not leave a comment.DELAINE J.
Very friendly, very clean, explained everything so well and answered my questions.DONNA M.
Excellent serviceWILLA B.
I did not even receive the moving tool I required and charged for!Xiaohan Y.
Customer did not leave a comment.Cheyenne C.
The uhaul truck was dirty when we entered it. Smelled strongly of smoke and had cigarette ashes spread all around. The person who assisted me was wonderful and I really appreciated her. The blue ridge location (my original reservation) was awful. They did not have a truck available at the time of my reservation and did not offer a discount or the $50 credit I was supposed to receive. Spoke with the general manager at blue ridge who provided the wrong address for the new uhaul location before I called and got the correct address. Very disappointed overall with my service at blue ridge and the equipment and ivory mims. Will be using budget next move.JOY F.
Customer did not leave a comment.Tom C.
Customer did not leave a comment.Kelly W.
Customer did not leave a comment.Terisa R.
Customer did not leave a comment.Christopher E.
Okay. I ordered boxes for 2 flat screens but didn't receive any, I don't know what happened there.DELMAR H.
Very easy truck access. Quick counter service. Right by a gas station.WESTON W.
Karen was very helpful and friendly!MARK W.
The app experience is HORRIBLE. #1 If it is erroring out then it needs to tell the customer why. I sat on the phone for 20 minutes on hold because it was erroring out all along it was because the location was closed and they wouldn't issue me the key. #2 Me trying to return it and take a picture of the odometer was almost impossible. I took 20 some odd pictures and it wouldn't accept any of them. Again I had to call U-Haul customer service to deal with the matter. This app is trash! It would have been so much easier just dealing with a human being.Dustin M.
Customer did not leave a comment.MICHAEL F.
Nothing. This location was absolutely PERFECT. The first truck I picked-up wasn't working. And the Representative was so on it she had me in another truck and out the door in seconds. She was AWESOME SAUCE!!!NETTIE A.
Adding extra for my bill .KENNEDY R.
This location appears to be a haircare product warehouse or something that just happens to also have U-Hauls available for rent. The location didn't have most of the moving supplies I ordered, and the moving company I ordered through the U-Haul app never showed up at all.CLAYTON J.
Pay closer attention to the contract and your customer when your customer has found a mistake you made and fix it correctly the 1st time and not have the customer stressing out on a mistake made by the rep of U-Haul.ALFRED B.
The truck had a bad odor.. maybe cigarette smokeTanisha O.
Very unprofessional from start to finish. I really did not get any assistance on pulling the truck out or backing it back it. Then a day later I get a phone call saying that there's damage to another vehicle. I just think that as a professional you should be on your job and double check the vehicle while the customer still there! The man did not come out and assess the truck while I was still on the property. I'll get a phone call day later saying that there's damage and they are going to file a claim. WILL NEVER GO BACK!!! I will be contacting BBB.AALIYAH R.
I uploaded a picture of the mileage, because it did not match the sheet I was given. However, even though the picture said it was uploaded, I could not see it. The woman running the uhaul program said that it was fine, but at the end of the day I was charged nearly $20 more than I was quoted because my mileage did not match. She said she could not see the picture and would fix it, but that did not happen. My card was charged the $20 extra and I was never contacted again about it.JESSICA G.
Customer did not leave a comment.Ana W.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Alayshia W.
Friendly service, helpful assistance, got me in-and-out quick.Benjamin R.
Not sure this location is Always on point! Always A Smooth transaction. Above & beyond always 🥰PAULA S.
Customer did not leave a comment.WORNEY S.
The truck was well maintained. Inside the driving cab was dirty. Yes I recommend this location to otherTiffany B.
Customer did not leave a comment.Enzo C.
You Charged me for gas when I filled up accordingly after I drove. I filled the U Haul up with gas for the gas I used and you still gave me a gas charge.Anthony L.
Great customer service. The woman who helped me was very personable, competent, and friendly. She was a great representative for U-Haul.BRIAN S C.
Customer did not leave a comment.Kylynn P.
Friendly and informational. I definitely would recommend this location if needing a truck.JAMES H.
Customer did not leave a comment.Derrick M.
Easy pick up, easy drop off! Good prices!Danny M.
Customer did not leave a comment.Christina S.
Excellent service. I would recommend this location as well as will only rent from this location because of great customer service.DTHENEE A.
I've already gone on Google Maps and given this location 5 star review. The woman who checked me out could not have been more friendly and helpful. Even though the business was closed when I brought the equipment back, there was a man who was working inside and he opened the business to check me in. Outstanding service.RICHARD B.
Customer did not leave a comment.Chris R.
Fast and easy, the lady was niceNicolas W.
Customer did not leave a comment.John Ross W.
Customer did not leave a comment.Gregory T.
Customer did not leave a comment.JOHN T.
Very professional and straightforward. A good experience.Craig P.
Customer did not leave a comment.Ann H.
Customer did not leave a comment.jason B.
I rarely rate, take surveys etc. the service provided was above and beyond expectations, ad very friendly.JEFFREY O.
Very polite, helpful and accurate. Clean and well maintained trucks. A Very enjoyable experience. First time ever with U-Haul someone went above and beyond to assist. I recommend this location.Rhonda A.
There were 3 empty water bottles & a plastic cup on the passenger door that I didn't put there and had to throw out so I wouldn't get charged for it. They need to make sure they thoroughly check each truck before renting out.LeAndrea W.
Easy and fast in and out. Friendly and helpful staff.Edward M.
The people at the pick up were excellentCORLISS W.
Karen was very helpful and pleasant!Everett C.
Great location for what I needed. Everything went smooth. I would highly recommend this location to a friend.Latoria S.
Customer did not leave a comment.sekou S.
Everything was in order and working well. I was helped in every area. I had a good experience. Thank you.RICHARD P.
Very professional and good people.. Would definitely continue to use this location for my uhaul services.. thankskathalina P.
Customer did not leave a comment.Casey I.
Customer did not leave a comment.Asia B.
Customer did not leave a comment.Melanie H.
Customer did not leave a comment.karen P.
Customer did not leave a comment.James H.
Great Service as always!!JO ANNE N.
Rent there often and always get great service!!Jo Anne N.
Nothing at the momentJina B.
Customer did not leave a comment.Joshua W.
How to call The 800 number for help with the check in in Oelwein the person who help me did an excellent job was very patientJo Anne N.
I brought the truck back and told them something was wrong with the truck, they test drove said the truck was fine, the truck was not fine, had to bring truck back could not finish my move, very disappointed.Shanta K.
Mr. Mims was EXCELLENT!!! I have to move next month and I will be using Mr. Mims Uhaul, again.Michelle K.
Fast and smooth check out and check in. Friendly staff.Whitney J.
This place is in a terribly run down neighborhood. When we showed up no one was there and they put an â€œoutâ€ sign on the door with no return time. I paid to have them load my vehicle on the dolly and I specifically asked if he needed to connect the chains and he said no. When I dropped the tow dolly off in Nashville the guy told me we needed to take the chains off first. I responded with, they guy that hooked this up told us we didn't need the chains. I then requested my money back ($20) and he told me I couldn't get the fee back. Very poor customer service.andria L.
Customer did not leave a comment.Ricky H.
She did well!! But on blue ridge I reserved it there but after waiting in long line they said you need to go to prospect! Wish I known this because I had picked up a friend in that area to help me so then I had to drive over there. The email had ivory mins but I had no ideal what it was. I think that's important enough to at least text , call or in the email say your pickup is on prospect.kevin B.
Customer did not leave a comment.keesha W.
Ivory mimms is an excellent rep for uhaul. I would deffinetely go back.Jeannie S.
Customer did not leave a comment.Denton W.
Customer did not leave a comment.Tyler G.
Ms Karen is a bueatiful person to deal with.! Great customer service..!LINDA E.
Wouldn't change a thing everything was very good service and allollie S.
Staff was friendly and no issues with the box truck. 5/5Johnathan L.
Customer did not leave a comment.DALE S.