Customer did not leave a comment.amparo R.
Customer Reviews for Liberty Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I came to the location around 2:00 PM and they were doing the maintenance of the vehicle vehicles they told me to come back within an hour they will be finish I came I rented the vehicle I told the lady to come out there was no air conditioning inside the truck and she said eventually it was gonna cool to give it time I drop the vehicle back after two hours the vehicle never cool I told her to tell the people they were doing maintenance because they just had done maintenance on that vehicle it was a shamelazara C.
I don't think they can improve anything, the customer service was amazingTania A.
nice and eficientematvei M.
Clerk was super professionalâ€¦.he explained everything very clearly, he was very nice and pleasant to deal withâ€¦will definitely go back to this location and of course, recommend it to family and friendâ€¦Karim G.
Customer did not leave a comment.Miguel A.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.Esmeralda T.
Customer did not leave a comment.Joshua P.
This location doesn't really have good parking for the trucks.SEAN S.
Quick and easy service, vehicle was clean and the gentleman helping me was very nice.Bryan S.
Excelente ServiceKARLA G.
Todo estÃ¡ bien !!!Abirsman M.
I drove the truck 19 miles. Put $15 of gas in the tank. My "ticket" was closed after hours. Next day I was charged an additional $15 for gas. So that would mean that the truck burned thru 6 gallons of gas in 19 miles.Mario P.
Happy with them I come back again when I need itJuan S.
Hola rente el camiÃ³n el 5/3/22 a las 5.46 pm y lo entregue 5/4/22 a las 5:38 pm tengo un cargo por 2 dÃas y no es correcto estaba lloviendo cuando lo entregue y no lo registraron.la gasolina tampoco es correcto enviÃ© un correo y no he recibido respuestaOmar P.
Customer did not leave a comment.emili N.
Customer did not leave a comment.Juan B.
VAN HAD AN INFESTATION OF ROACHES. FOR THE INCONVENIENCE CLERK WAS GOING TO WAIVE THE GAS. LATER WHEN I CHECK MY ACCOUNT I SEE HE STILL CHARGED THE GAS. SO FILTHY, ROACH INVESTED VEHICLE PLUS UNPROFESSIONAL STAFF!!! ILL NEVER RENT HERE AGAIN!!!Alexander G.
The people were very nice. I would rent again from this location.raul P.
Customer did not leave a comment.Kathy K.
The truck had a very bad smell.nahamam V.
Customer did not leave a comment.Sheharyar E.
Better parking space for trucks and a faster authentication process wasted time waiting to get approve which messed up my return timeJeffrey M.
All good !!Lester R.
It was perfect.JORGE D.
The location doesn't have mobile pick up so updating those settings because their internet was down and they couldn't help me. 5 customers called the U-Haul center for assistance. Finally one person got through and the region manager called the location however when asked about the $50 for Uhauls policy about the truck not being ready on time, the regional manager very rudely answered â€œI don't go around giving free money.â€ Considering we all waited at the location for an hour to get the issues resolved, that was truly an unacceptable response.Jacqueline M.
The only things was the car was not clean enough but was ok because I only used the van for a couple of hrs pls maintenance the car clean is a good for review of Uhaul God bless all company worker and ownersSARA C.
Swift service. EasyMARIBEL Y.
Customer did not leave a comment.Dionicio V.
Customer did not leave a comment.SERGIO F.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.RAYMI S.
The staff was very friendly and attentive.Luis E.
Customer did not leave a comment.JAVIER G.
Customer did not leave a comment.Ornanh C.
Customer did not leave a comment.ROBERTO L.
Customer did not leave a comment.LUZ A.
On the pickup side of things.. I thought it was crazy that the app with mobile pickup I was asked to have a passport, leasing agreement, or 2nd contact while picking up my vehicle. If these things are needed it should be done AT BOOKING, not at picking up. Definitely the worst part of the entire experience.David S.
Perfect customer serviceNelson M.
Very fast and convenienceJAVIER C.
Evening when very good..!!Hong K.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.eduardo V.
Customer did not leave a comment.Alberto V.
Customer did not leave a comment.EDUARDO M.
Customer did not leave a comment.Raul S.
Customer did not leave a comment.maria rosa R.
Really bad, the attendant was rude and unprofessional. They have no parking and suggested to park in a shopping center where my car can get towedJOSEPH C.
The service is very easy, thanksIris S.
Customer did not leave a comment.Martha G.
Always very nice peoplebeatriz T.
Cashier added optional insurance coverage without asking. I declined that option when making the reservation onlinevinesh S.
Customer did not leave a comment.RIGOBERTO T.
Customer did not leave a comment.Jacnier V.
Everything from the service till the equipment was perfect.I always rent from this location.Highly satisfied!!!!!yordanka M.
Good placecristian L.
Great price for the truck rental! Thank you!Eduardo P.
The person at the gas station the one who handled all the paperwork and got my license information. Spelled everything wrong and he had my correct information informing of him. He just gave me the key and did not explain anything about the car he just said that he would leave by six pm and another person would be there to take back the truck. When I return the truck it was past six and it was the same guy. He did not even check out the truck. I put a bit more fuel in the tru k and I was not refunded anything back. It would be better if they give customer service.lazaro P.
I was charged for gas because supposedly it was at 3/8 and I returned it with 1/4. It was never at 3/8 you should get a better system for tracking your gas system because I had to pay an extra $18Yarilyn S.
Customer did not leave a comment.GILBERT R.
I want a refund for the insirsnce I did not ask for . Also I had ordered a furniture cart and unable . I would like a refine for the cover wave I did not approve $14.00 is a lotRosemary M.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.dalia S.
A more assuring reservation of the vehicle being rented. Convermation that the truck will be there for pickup when you arrive.Benito E.
Buen servicio y buena atencionLorenzo J.
The customer service representative did not fully explain the terms of the contract to me. I asked him, could I return the U-Haul van to any location and he said, yes. I was not aware it would be double the price. I would have planned accordingly if he would have explained in detail when I asked during the pick up. It was a BIG inconvenience. I will not rent another uhaul. The staff needs more training!QuantÃ© M.
I had a terrible experience here! First, the gas station cashier imposed insurance coverage on me by stating its mandatory for my vehicle but not other trucks that are larger, which makes no sense at all. That's a lie, I know for a fact. He called someone in Uhaul to simply just take off the coverage from their system. Magically, coverage doesn't apply anymore but nonetheless I'm glad the problem was corrected and I wasent continued to be lied to. So he then gives me an additional paper to sign which I've never signed before (I've rented dozens of Uhauls before) that appeared threatening stating any damages I have to immediately pay them whatever they ask for and they dont go through my insurance first. Speaking with the Uhaul representative, she mentioned if I was to take the $20 coverage and damage occured I'd still be responsible to pay out an additional $150. No where in the contract does it say that and it's misleading to pay for coverage thinking you're entirely liability-free. Finally I get the truck and there is a lot of dried bird crap running down the rear side of the truck. At the end I asked the lady inspecting my truck if they allow their trucks to leave with that much birdcrap on it and she said "we dont clean our trucks" at least thats what I think she said through the mask because its odd they'd have a car cleaning station and not wash it. Overall I wasted a lot of time with the coverage and won't be returning here again, especially with the gas station cashier deferring all blame to Uhaul by saying "he doesnt work for Uhaul." Annoyed. Frank G. Leonfrank L.
Customer did not leave a comment.Michel P.
have all sizes of trucks available. Have more trucks of all sizes. Personnel great, manager Willie professional, friendly, helpfulLILA F.
Customer did not leave a comment.IGNACIO P.
The people working the were short staffed and were either not well trained or didn't care. Additionally, on the return, the lady that received the truck didn't know how to drive, and so she'd me to park in a spot too narrow for the size truck I returned. I told her so, but she insisted that I park there. I attempted to comply, but stopped when it was obvious that I would scrap the truck in the next spot. I stopped and someone else took over.Enrique L.
Customer did not leave a comment.MARVIN L.
Customer did not leave a comment.richard A.
Great service & cleanwilliam S.
Customer did not leave a comment.jhonny C.
I tried to use my Geico full cover insurance, but the attendant didn't let me use it because arguing that the vehicle, a van is targeted by robbers very often. So he charged an extra fee . Is that legal?Donald H.
I think the mileage can be adjusted. I did not used 10 miles but the way it is setup, there is no in between but instead it's in multiples of 5, so over 10, it becomes 15 and so forth. Overall, it was a very good experience. Will use the service again.LINDA P.
Entering & exiting is very difficult, to much stuff going on in such a small location. They have a car wash, food truck & a auto mechanic station all on the same property. Also they only have 1 attendant which handles the Uhaul, the convenience store and those who want to play lottery and/or get gas. Everything takes long and it can get hairy trying to put your uhaul truck back in the tight parking space due to all the other stuff going on.Alex B.
Customer did not leave a comment.Ramesh Kumar S.
Customer service very inefficient, very unprofessional, made me wait a long time, the miles were incorrect, the ignition key was very hard to turn on. It took me a while to start the truck; which I let the lady know about the problem, but she didn't seem like she really cared. Anyway, a bad experience overall. They really need to care about the customer's satisfaction.Victor C.
Friendly and Helpful staffAna A.
Customer did not leave a comment.gil L.
The location made me purchased the CDW insurance even though all insurance through U-Haul is optional. The gas station personnel told me he could not rent me the cargo van unless I purchased the CDW which is a complete lie. Still waiting for a follow up phone call from U-Haul.Anthony C.
Customer did not leave a comment.Julio J.
Customer did not leave a comment.Markeith C.
Staff didn't speak English well. Hard to communicate.CARLOS A.
Staff was nice and efficientbarbara L.
It was charge to my card $29.72 over the amount I was supposed to pay. Not good on this time. I got the reimbursement in cash.MARLON J.
good and fast serviceyasmany A.
I was very dissatisfied with the rental and its location. The truck was not clean. It had bird droppings all over the windshield. The truck was in poor conditions. Parts were missing like the drivers window handle. Second bad experience was the location and the customer service. I do not like to give bad reviews but i must admit i had to on this experience.Modesto N.
Customer did not leave a comment.Marianelly M.
Customer did not leave a comment.Armando G.
Customer did not leave a comment.concepcion Z.
Customer did not leave a comment.Robert B.
The best experience so far with a rental.They wete extremely helpful and profesional .They helped me a lot along all the process.Highly satisfied!!!!!!!yordanka M.
Customer did not leave a comment.JOAQUIN H.
Had a reservation for a truck at Mia Cargo and when I arrived they couldn't expedite my reservation due to problems with recieving payment. Had to call 1-800 to find another place and waited 45 minutes meanwhile the movers were waiting at my home. Mia Cargo complained about U Haul sending them clients knowing they can't process payment.Georgina C.
Excellent customer service and excellent attention to detail.Joaquin H.
provide parking on site. make sure truck is clean. back was dirty & water bottle from former customer was in cup holder.MANUEL G.