Customer Reviews for LNB Enterprises
(U-Haul Neighborhood Dealer)

1,118 reviews

2520 Rte 31   Macedon, NY 14502
(N Of Smith Rd)

(315) 597-5273

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(315) 597-5273

2520 Rte 31
Macedon, NY 14502
(N Of Smith Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emanuel R. 
Rating:
3.0

Nothing...person running the location was very friendly and was enjoyable to talk with while he was getting me setup for my trailer!

ROBERTJAMES S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Have more open trailers available for rental.

dennis P. 
Rating:
4.0

Customer did not leave a comment.

adam D. 
Rating:
5.0

Jim is a great representative for the company. Friendly and helpful.

PHILIP L. 
Rating:
5.0

Customer did not leave a comment.

Noreen D. 
Rating:
5.0

Very easy to work with these kind owners. A true value to the community!

ANTHONYDAVID GOU C. 
Rating:
1.0

The front cab reeked of stale cigarettes & the gas level was at or under an 1/8 of a tank when I picked it up. The low fuel level alarm was on when before I drove it out of the driveway

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Staff were extremely helpful and courteous. Went the extra step to make sure my mirrors were adjusted and I was comfortable driving it.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Shane F. 
Rating:
5.0

owner was a very nice man

Juan S. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

corey B. 
Rating:
5.0

Jim is a great guy

mike B. 
Rating:
4.0

my car went out twice I have a photo and everything of the transport where my assembled car came

Nora M. 
Rating:
2.0

Excellent service, knowledgeable, easy transaction, LNB highly recommended!

Mathias B. 
Rating:
5.0

Love renting from this site. Great owner.

mike R. 
Rating:
5.0

Very pleasant. Would recommend to friends and family

Lynda K. 
Rating:
5.0

Thank you so much for this great service- we could not have moved in the rain today without a U Haul!!

Michele E. 
Rating:
5.0

Jim was very well organized and super helpful for the trailer pickup and trailer return. I would definitely go back and use that facility. Overall experience was very convenient. More selection of trailers would be nice though.

dennis P. 
Rating:
5.0

Well run facility, great customer service

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Summer M. 
Rating:
5.0

Used this location 3x I will always go back to this owner and his wife to move! Always a great experience

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

It's a rather plain location, but the manager was personable and efficient, the equipment was clean, and the rental process was simple and efficient. I was thoroughly satisfied.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Excellent rental experience. The property owner Jim is top notch. I can't say enough about his customer service and my overall satisfaction. The trailer I rented worked perfectly and I will definitely rent from Jim in the future. A + experience.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Jim was very polite and a huge help. Thank you for the business and I will be coming here for future moves.

Brice H. 
Rating:
5.0

The owner was very smart about the equipment and was concerned that we had the correct equipment for the job!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Jim was great…no improvements needed

Denise P. 
Rating:
5.0

We have purchased our forever home this past year and we have had to use Uhaul a few times. Twice with LNB Enterprise and once with Victor location. And we LOVE the service and staff at LNB. I will NEVER use Victor again and have told friends and family not to also. I will go out of my way just to use LBN from now on. Thank you for your services.

Bonny N. 
Rating:
5.0

Very friendly man, easy to get to and work with.

Rene M. 
Rating:
5.0

Only issue was that I had difficulty finding the drop box for keys. Should be a sign for the key box location

Donald W. 
Rating:
3.0

The owner is very friendly. The check-in process was lengthy due to poor internet connection / uhaul website issues. The condition of the inside of the cargo area was absolutely unacceptable, but it was the only 26' truck available. The entire space was lined with dirt, and the ramp had about a 1/2” of dirt on the entire thing, as if someone was hauling livestock in the truck. We had to clean the cargo area before loading it. The owner said he wouldn't charge for the dolly or blankets, but I see I got charged anyhow. I returned the truck in much BETTER condition than I received it in.

Jeffrey N. 
Rating:
5.0

Very friendly

David A. 
Rating:
5.0

The app for self service wasn't that great kept telling me I timed out when I was logging in but everything else was great.

Amy A. 
Rating:
5.0

Great rental experience. Owner is terrific.

IAINANDERSON G. 
Rating:
5.0

Jim is so friendly and helpful!!

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Alexys P. 
Rating:
5.0

Well maintained and easy to drive

Lynne W. 
Rating:
5.0

Jim was right there to help hook up trailer and was extremely pleasent to deal with. Would highly recommend U-Haul in Palmyra NY excellent people excellent service.

Joe M. 
Rating:
5.0

Jim was great to work with at the Macedon NY pick up location. The trailer we rented was definitely an older model but it performed very well. Would highly recommend U-Haul based on the experience we had.

KIM W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

CARRIE E. 
Rating:
5.0

Very helpful and responsive proprietor

Cara F. 
Rating:
5.0

Nothing absolutely nothing. You are wonderful people. Thank you so much for everything.

Irene W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Jim was a great guy to deal with. My ride wasn't there yet when I dropped the truck off and he said don't worry and we just sat in his truck and talked until my ride showed up!!! ✌🏻❤️

James A. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
4.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

None

JEFFREYWILLIAM C. 
Rating:
5.0

The folks who operate the Uhaul in Macedon, New York are extremely thoughtful and very reliable. I have never experienced any customer service with as much genuine concern for the customer. Highly recommend!!

FREDERICKWILLIAM V. 
Rating:
5.0

Very easy to work with this business location. When I need to rent again, I will check with this location again!

ROYDAVID P. 
Rating:
5.0

Great people and Jim and Elaine were very helpful and accommodating!

John R. 
Rating:
5.0

Great job Needed a truck at last minute on a Sunday around noon, this was the only U-Haul open... Did my move and return the truck by 5:00 same day...

RICHARDL T. 
Rating:
5.0

Customer did not leave a comment.

MICHELELYNN W. 
Rating:
5.0

The employee Jim was excellent to work with. Very helpful and informative!

JAMESKENNETH R. 
Rating:
5.0

The trailer ball hitch provided did not allow for enough clearance to drive any significant distance, with the metal triangle rest sitting only about 3 inches from the road surface. Had to get my own 2 inch ball, with 6000 lb. rating, and reverse the ball so the bend in the steel went upwards and not downwards. That gave about 6 inches of clearance. That pretty much took care of that issue. Returning the trailer, while unloading the trailer, it was still hooked up to the vehicle. Trying to start the vehicle later on, the battery was dead, so I had to get a jump before returning the trailer on Sunday night, just before 9pm EST. It would appear that there was a dead short that drained the battery, so a fix of some kind would seem to be in order. Otherwise, everything came off swimmingly.

PAULB J. 
Rating:
5.0

Jim was awesome

Michael B. 
Rating:
5.0

Excellent customer service

TIMOTHYLEE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA A. 
Rating:
5.0

Put an exterior light up at facility. It was very dark to walk around vehicle and take pictures. Kinda scary. I was not able to open the padlock to show the clean interior because it was so dark and I was very cold

ANNETTEJEAN R. 
Rating:
3.0

The person in charge entered false information for my contract.Because of this I did not receive any information regarding the transaction.When I attempted to return the trailer I went to Three you haul dealerships before I found out where to drop the trailer off.

JAMESC S. 
Rating:
4.0

Customer did not leave a comment.

Johnna S. 
Rating:
4.0

Just looking at my charge card looks like I got charged twice I will watch for the post to go through but that is my only problem at this point

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Jim (the location owner) is an exceptionally friendly person. He immediately answered the phone whenever I called and was more than accommodating when extending my rental. The trailer I rented had a few years on it, but the suspension and tires were new. I wish my camper towed as well as the 6 X 12 tandem axle trailer.

PAULE JR H. 
Rating:
3.0

I wish there was a more detailed description of all the charges for the use for the Uhaul truck.. I never got a bill for the use of the truck after I keep asking for it. I tet6ut with the required amount of gas and they still charged me for the additional gas..

MARYNMI C. 
Rating:
5.0

the right rear tire had a slow leak

John W. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

ADAMDOUGLAS C. 
Rating:
1.0

We dropped off the rental early then scheduled - we sat for a bit in the car to get directions home. Out of no were some one pulled up in another car and asked what we were doing there? If that was staff - then their hospitality is lacing for your company. Wish I had dropped off at the pick up location.

STACEYL S. 
Rating:
3.0

Customer did not leave a comment.

ROBYN D. 
Rating:
3.0

I reserved a 20' truck at the Victor location. Website allowed it and showed it was available. 2 days later I received a call that the location and size wasn't available. I was given a 15' choice at this location or 26' downtown Rochester (about 25-35 miles from where it would be used). The gentleman (Jim) was very nice however the first truck had 136k miles and the brakes did not work. After I tried to leave the lot the vehicle would not stop. He said it was the "vacuum" on the brakes that wasn't working. The second truck had 108k miles, ashes in the ash tray and was extremely difficult for the rear door to close. As a 200 lb adult I had to jump off the back and use my body weight and push at the same time to close it.

Joseph R. 
Rating:
3.0

Make sure truck is regularly maintained. Trip was extremely shaky. Tires were bald

Brad K. 
Rating:
4.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

The truck had a bad battery upon picking it up and I had to jump it every where I went. Also, less than 14 hrs from pick up time I got a call stating the pick up time was being changed. Trying to rectify that with the 800 number was one of the worst experiences I've ever had including being hung up on by one of the reps...spoke to 4 total. I finally called Jim at the pick up location and he resolved it. That being said I am not sure if I will ever use Uhaul again. This is twice in the last year the service has been subpar at best. The only good thing was Jim at LNB. He is the best.

David C. 
Rating:
4.0

Customer did not leave a comment.

MARVINW J. 
Rating:
5.0

I had to wait an extra 50 minutes to take possession of my rental because the previous renter did not return on time. The location owner was very friendly and helpful, However I believe I should have been compensated for waiting that extra time. Is perhaps extending my rental if needed or setting a regisetting a reduced rate for mileage.

MICHAELJAMESON V. 
Rating:
4.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHVICTOR C. 
Rating:
3.0

Customer did not leave a comment.

david M. 
Rating:
2.0

the $20 gas credit did shit to fill me up to a quarter tank. I lost a ton of money on that and having to drive to another town for the truck. It was freezing, there was no inside place to sit and the guy got my aunts name wrong when she filled out the driving info. Not to mention you changed my LESS THAN 24HRS BEFORE. very unhappy!

CAROLEM F. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER S. 
Rating:
5.0

None. This was the best experience I've ever had with a Uhaul check in! Representative actually offered to help me load the towed vehicle on to the transporter. Never had that happen in the 5 years I've been using your service. Uhaul could learn a lessen in customer service from this dealer.

David N. 
Rating:
5.0

Customer did not leave a comment.

kayla P. 
Rating:
3.0

Customer did not leave a comment.

JEFFREYMICHAEL S. 
Rating:
3.0

I rented a cargo trailer but the door was loose and came open and the wire connector was coming loose and unstable

Nader G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA H. 
Rating:
5.0

Throw in a couple of free strong guys to help with the move.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

MICHELLEM A. 
No reviews have been submitted for this location.

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