Customer Reviews for Lotus Farmers Blvd Gas Corp
(U-Haul Neighborhood Dealer)

Rating:

5.0

For me everything was great, wait time and all, so I would tell them it is fast, reliable, and great location. The staffs are very friendly.

Rating:

5.0

Thank you for the good service 👍 and the quality of it, but the staff is poorly oriented when delivering it, I was sent to another place where the staff who work at night and when delivering it today due to a system error. But at the scene, there are 📦 boxes indicating 24/7 delivery for U-Haul.

Rating:

4.0

I has to clean debris left over from previous renter.

Rating:

5.0

I had a fantastic experience with the U-Haul! The staff was friendly, helpful, and made the rental process quick and easy. The truck was clean, well-maintained, and ready to go when I arrived. Returning the vehicle was just as simple. I really appreciate the great customer service and efficiency.

Rating:

5.0

At this Location the service was great. The staff was friendly, professional and efficient.

Rating:

5.0

The truck was ready when I went there and the staff make it easy for me Good service

Rating:

5.0

The process was smooth! Great customer service

Rating:

5.0

Great customer service. The staff is very professional.

Rating:

1.0

My rental time was from 8am - 4pm. I arrived at 8am at.the location and they gave me a different van from what I rented and claimed the van I rented was reserved for someone else even though it was packed right there. After arguing with them for a while, they finally gave me the correct van I had reserved and I later discovered that they did not change the van number on my receipt. It was only after I came back that I realized that my contract still had the number of another van which I didn't use. Due to the issue with the van, I didn't collect the van till about 8:45am which was 45 minutes later than my scheduled pickup. Then they charged my card $167.18 which was more than the amount on my reservation but I assumed the additional amount was taxes. However, when I returned the van at 4:15pm and asked for my final receipt, I was told that it will be emailed to me so I left. A few minutes later, I got a receipt with another charge of $54.29 and I have no idea what it's for. I returned the van with a full tank of fuel and no damages besides the one that was there before I picked it up. So what is the $54.29 extra charge for? I don't want to believe that it is for the 15 minutes late return, and that should not even apply because they gave me the van at 8:45am so bringing it back at 4:15pm was still earlier than the 8 hours I paid for. Last but not the least, the van was clean on the outside but smells terrible inside. I later discovered left over food in a take out plastic plate that had been left in the van probably by the previous rental. Overall, it was not a good experience for me and I am hoping U-haul will give me an explanation to the extra $54.29 charge and what it is for because I have been trying to reach u-haul customers services but can't get to anyone. Will keep trying though.

Rating:

5.0

The process was easy at the location. Thanks!

Rating:

4.0

The windshield wipers dont work properly low visibility in the rain

Rating:

5.0

Thanks

Rating:

1.0

I paid for more mileage the. I used and there was also no hand truck. I need the mileage adjusted to actual from estimated

Rating:

1.0

Poor customer service and filthy van.

Rating:

5.0

great customer service

Rating:

5.0

Very helpful much appreciate

Rating:

5.0

Would recommend you do not only use the Computer to do a booking but you have someone to whom you can talk to. It was so difficult for me who was 83 yrs. of age I had to turn to a neighbor who was 22yrs younger trusting her with my personal information such as my Credit Card information because I could not use CASH OR WAS ABLE TO SPEAK TO SOMEONE IN PERSON.

Rating:

1.0

U-Haul rep was very rude

Rating:

2.0

Conduct some training with on-site representatives. They did not want to take my international license and I spent over an hour trying to get them to process my reservation.

Rating:

5.0

Ali was a pleasure. My experience was excellent. Thank you Ali and Uhaul.

Rating:

1.0

The truck was extremely dirty and could not drive over twenty two mph the steering was horrible it needed a wheel alignment had to hold the steering wheel at an angle to go straight

Rating:

1.0

They could not provide furniture wrapping materials as I ordered by online. Their car was not ready at the scheduled pickup time.

Rating:

3.0

There was item left in back of the truck And a carpet was there that smells

Rating:

2.0

The man in charge was rude and he was the king reigning over his kingdom. He should be reminded to be nice to all customers.

Rating:

5.0

It was a fast and convenient service.

Rating:

5.0

The representative was awesome. He went above and beyond to make sure everything wa perfect

Rating:

3.0

The truck was full of sand and gate wouldn't open or close properly. Needed to force the latch.

Rating:

3.0

Service was not bad it was just that no one check the van after it was brought back from the previous renter and no one checked my vehicle either I’m hoping they don’t charge mi for any extra the van interior was dirty from the previous renter

Rating:

2.0

I did not get what I ordered and I would like a credit for the bed cover that was not there that I paid for $5.39

Rating:

2.0

The dollies, packaging materials, and boxes I paid for were not there.

Rating:

4.0

The location did not have any hand trucks. Please supply them.

Rating:

1.0

Customer wanted two phone numbers from me . Never had to use two phone numbers before for a rental

Rating:

2.0

Could not pick up the truck at the time i reserved Also paid for utility dolly but was told location did not provide none after renteting truck

Rating:

1.0

The person there was giving us issues because the person that rented the uhaul wants the one with the license and we had to call uhaul to help us. But she helped in the end but still

Rating:

5.0

Great service!

Rating:

3.0

A big zero for customer service. The cashier told me there was any van available even when I showed him the reservation and also, was acting really rude.

Rating:

5.0

At 114-05 Farmers Blvd, St. Albans 11412 Ali have excellent customer service and friendly, don't have to way long because he knows what he is doing, the truck run good and always in good condition, I will definitely recommend there to everyone the service is great.

Rating:

1.0

My U-haul truck was not at the location that U-haul indicated as shown below: Pick Up Location: Makabayan Cargo Logistics Corporation 4310 52nd St Woodside, NY 11377 It was at another location in this review, but I was never notified. This resulted in me waiting on the phone for customer service for almost 2 hours and then I needed to get a $50 uber just to get to the location listed here as the pick-up. Overall this experience was horrible, and I haven't received any credit that was promised if the U-haul was not in the location that was disclosed to me.

Rating:

5.0

Was ok,noting really

Rating:

3.0

The location was convenient but I feel that I was overcharged for mileage. Unfortunately i did not record the miles upon return but im quite sure it was atleast 10 miles less than what i was charged! How a 19.99 rental used for in-town travel resulted in $105. Is not reasonable

Rating:

5.0

I overall experience picking up at this location is excellent,

Rating:

3.0

The worker wasn’t very helpful. Didn’t know where the van couldn’t not be driven and wanted to force the original CC to be charged as opposed the one I preferred on return

Rating:

1.0

Very bad I drive around 3 miles but thay charged me for 25 miles. What is this?

Rating:

5.0

The driver seat needs to be fixed

Rating:

5.0

Nothing, the agent was very helpful and polite also informative 👍

Rating:

5.0

The representative was so nice and so helpful I’ll definitely be using this location for my uhaul needs within the future I was very pleased with the service

Rating:

5.0

Yes

Rating:

1.0

Please spend some time and effort to build your credibility and stick to what you promise. This was one of my worst Uhaul experience and I will think twice before signing up for it

Rating:

3.0

I chose to rent because the pickup location was close to the JFK airport. When I arrived to JFK my pickup location had changed. New location was far away. When I contacted U-Haul support they hang up on me. Terrible

Rating:

5.0

Very pleasant experience... thank you!

Rating:

5.0

The guy that was helping me At 114 -05 farmers blvd was very helpful and very nice.