Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)

380 reviews

9200 NW 39th Ave Ste 130   Gainesville, FL 32606

(352) 505-9578

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 505-9578

9200 NW 39th Ave Ste 130
Gainesville, FL 32606

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dania K. 
Rating:
4.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Truck smelled like cigarettes, tires were worn down without any tread left and the brakes didn't work well at all. Felt very poorly maintained.

Faith H. 
Rating:
4.0

Customer did not leave a comment.

sayda N. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
4.0

Have the trucks in the parking lot. Not behind the building in the back where the grass need to be cut. Excellent customer service.

Stacy W. 
Rating:
3.0

Check the ashtray in the truck. Gross.

Cinnamon S. 
Rating:
5.0

Other than the u-haul itself being a gas guzzler. The workers at the location were amazing understandable Help resolved a an emergency 10 out of 10 across-the-board

Dwayne T. 
Rating:
5.0

Customer did not leave a comment.

Nora S. 
Rating:
4.0

Customer did not leave a comment.

Beth F. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Great

Edwin V. 
Rating:
5.0

The location in Gainesville is amazing and friendly she was very welcoming and also call the location in Sarasota to let them know about the mistake and how they can help us and they talk to her in a rude manner too

Silvia S. 
Rating:
5.0

Customer did not leave a comment.

Carol E I. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Great service. Staff at Mail Boxes & More were excellent. I would rent from them again.

Fiona M. 
Rating:
5.0

Great Experience Great Customer Sevice Will only come back to this location as long as I live in Gainesville I believe here name is Dana.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Mason R. 
Rating:
3.0

Customer did not leave a comment.

Taylor H. 
Rating:
2.0

1. My drop-off was scheduled for 8:07am but I was not informed that this drop-off location did not open until 9am. I was also not informed that online check-in had to be completed before the scheduled time to avoid being late. I thought that check-in simply had to be initiated before the scheduled time. I arrived at 8:00am and the online check-in took until 8:24am to complete, causing me to be charged for an extra day. 2. This location's drop-off parking is an unpaved area beyond the end of a dead-end street, with no signage indicating it is for U-Haul.

David Brooks P. 
Rating:
5.0

Excellent service all around!

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

Truck was full of dog hair to which I have a allergy too. Smelt so bad, dog urine smell.

dean B. 
Rating:
5.0

Great customer service attitude!

paul W. 
Rating:
5.0

Customer did not leave a comment.

JONARD A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

We had amazing service and were given a very affordable price to rent a 26 ft uhaul truck for the day!! Would definitely go there again when in need of a u haul!!

Angela E. 
Rating:
5.0

Customer did not leave a comment.

Brain G. 
Rating:
5.0

Absolutely nothing, excellent franchisee, excellent customer service!!

Darren B. 
Rating:
3.0

Post a sign or instructions out where the trucks are parked on days when the store is closed so folks know where to drop-off the key. Had to go to the front off the store only to read that the drop-off box was at the back of the store.

thomas W. 
Rating:
5.0

Thank you for another smooth transaction with Mailboxes & More Dealer. The ladies are fantastic!

Dana M. 
Rating:
5.0

Customer did not leave a comment.

DEREK H. 
Rating:
2.0

I didn't receive my dolly but had to pay for it

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Solomon G. 
Rating:
5.0

Customer did not leave a comment.

kenneth M. 
Rating:
5.0

Staff were very helpful and pleasant!

Teresa G. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Truck wasn't clean…cabin or bed. Didn't have what I ordered and had to drive around looking for what I pre-ordered and use gas that I paid for

CAMERON N. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

That u ladies so much for the help it made my move so stress free. Thank you ndawson

Nathaniel D. 
Rating:
2.0

Truck was dirty inside and out

Dameon M. 
Rating:
4.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Eboni M. 
Rating:
4.0

Customer did not leave a comment.

Tiernan N. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

None

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
5.0

Customer did not leave a comment.

Alandya B. 
Rating:
5.0

Very nice and helpful

Derek W. 
Rating:
4.0

Customer did not leave a comment.

Gerald K. 
Rating:
5.0

Excellent experience!

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

Vasilios P. 
Rating:
5.0

Customer did not leave a comment.

Ta-Shun A. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Violeta M. 
Rating:
5.0

Customer did not leave a comment.

Yasmin E. 
Rating:
5.0

Great customer experience.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Asisclo A. 
Rating:
2.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

CHEYANNE T. 
Rating:
5.0

Dana is great and always so helpful.

Debbie F. 
Rating:
5.0

Super easy and efficient transaction. Local owned business that exceeds all expectations!

DANA LYNN B. 
Rating:
1.0

I have made many rentals with uhaul in the past few years. Circumstances kept me from returning the truck for an extra day and 3 hours. Even though there are huge graphics on the side of the truck trumpeting $19.95 a day, I was gouged for an extra $113. Needless to say, uhaul will not be receiving any further business from me.

MICHAEL M. 
Rating:
2.0

Customers was below average. Yet everything else was great.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The inline system app is good but confusing for my first time usunig uhaul. Frankly scared to drive a big truck, I chose a 10 foot when I should have picked a 15 or 20. I thought the blankets were for sale but it was rented. The bigger dolly I requested online was not available. I was helped a lot to find movers by the Mailbox and more lady. The most expensive is loaders and unloaders! I packed and loaded/unloaded 17 bins but the movers took 3 hours!

Stanley R. 
Rating:
5.0

Keep doing the same thing that you are doing now

Jean T. 
Rating:
5.0

No other comment beyond great service- professional and efficient.

Eileen K. 
Rating:
5.0

Courteous competent staff. No issues. Easy.

george B. 
Rating:
4.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Kayla A. 
Rating:
5.0

Business closed. No interaction.

Vanessa N. 
Rating:
5.0

Dana was very helpful and very conscientiousness about providing a very clean truck. Her extra efforts are very much appreciated.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Sherry J. 
Rating:
5.0

manager went extra help, stayed overtime to try to help me with the app, and just rented me the truck early so i wouldnt have trouble in the morning

MARALEE K. 
Rating:
5.0

Have the inside of the truck clean and wiped down after each use to keep down germs , and not just spray with disinfectant..

Tracy C. 
Rating:
5.0

My U HAUL located at Mail Boxes and more on N.W.39TH AVE near Interstate 75 is an ideal location the the staff there provided friendly and helpful service. Thanks again the their staff. I dont believe any improvements are needed at this location.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Good but had trouble with drop off service, could not get website to find my location, could not complete drop of online

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Candise M. 
Rating:
1.0

Representative was rude

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Janely F. 
Rating:
5.0

Great service and vehicle made moving a snap.

David B. 
Rating:
1.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

willam S. 
No reviews have been submitted for this location.

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