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CHARLES S
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick-up went smoothly. The folks at Mail Boxes & More were helpful and friendly.
MARK TStaff continue to be very relatable to their customers.
JESSIE JEverything was OK ... The 2 ladies were very nice ... The trucks have too many miles on them (IMO), and either need to be meticulously maintained, or new ones should take their place ... I say this when the drives are much longer ... So, beware ...
Dave SThe store is closed on Sunday and there was not direction on where to park the truck. I drove around and found 1 truck parked in the grass on the side of the shopping complex so I parked there. I went to the front of the store to drop key but there was no drop box. Luck break a lady that happens to work there saw me and said the drop box is on the back door.
ROBERT HI returned the Uhaul after hours. The app made it simple enough to document things, but where to leave the truck was a little vague. Also, there was a now in the front door asking you to drive around back to leave the key - which took some detective work. But easy enough overall.
JUSTA MCouldn't find the location. No personal service. Very confused as to pick up and drop off instructions, needed 3 people to help me to figure out the lock to get the keys out. The truck had no pull out ramp, if i didn't need a ramp I wouldn't have hired a u-haul. Nothing positive. Never would I use this again.
Douglas CDana was awesome!!!
Richard LVery convenient
Maksym PI didn’t select the protection plan yet got fraudulently billed $15 for it
Scott KThis location is our preference! It's convenient, quick, and the ladies that own/work at the location are so incredibly helpful and kind. This is EXACTLY the type of neighborhood location that best represents U-Haul!
joseph BThe app was terrible and barely worked. The camera function in the app was completely awful, and you should let people upload images they’ve already take with the normal camera function on their phone because the camera function on the app was completely useless
Hayden REmployees were friendly and efficient.
Patricia MSteering needs to be looked at. Over 65 front bed begins shaking really bad both empty and loaded. Wiper blades need to be changed, and trucks steering needs to be looked at as well. The truck definitely needs some work.
Mary LPeople were especially nice and well informed.
Errol MVery friendly and helpful
Vakya MIt would be helpful if they were open after 3 PM
Hailey OStaff in the facility were wonderful!!!
Lynette BProfessional and personable. The best of both worlds.
John FDana is awesome and always helpful. She made my rental super easy and simple.
jeremy cIt is merely a pick up location, not a UHaul store. I enjoyed working with Dana and I will rent from this location again. The rating I gave was for the overall location.
Danilo MWonderful customer service. Not much traffic. Good location. Recommended.
Julia DThe ladies at the front desk were very helpful and kind.
Sophia KTruck was ready to go when I arrived. The store associate was pleasant, knowledgeable and answered all my questions. I will use this location again and recommend them.
GEORGE PNo improvements needed. Dana has always been customer-focused and a joy to do business with. I will be back.
Dennis OWonderful service at this location. Thank you so much for your grace and understanding!
David GGreat service from start to finish easy pickup and easy drop off thank you for a great job.
Randy JRental person was very helpful and pleasant. I will use this location again in the future.
Lynn WI can't think of anything. I was very satisfied.
Richard MSeveral issues ... 1) I used the mobile app for pick-up and return. It took a lot of time with spotty internet. When I finally received my code to retrieve the key from the lock box, the key wasn't in the box. We had to knock on the back door of Mailboxes and More to secure the key. That defeats the purpose of using the mobile app process. 2) Immediately when starting the vehicle, I received a message that the air in right front tire was low. I was unable to confirm the odometer reading because of the message re the air pressure. I drove to a gas station, spent $2 to fill it up, but the message never cleared. I notified customer service of the additional expenses and mileage, but was essentially advised they couldn't assist me. 3) When returning the vehicle, using the app, I was asked a series of questions ... one which included the issue about the readiness of the vehicle for another family. I attempted to advise that there was an issue but the app wouldn't allow me to process with a NO response so I had to change not to YES, which wrongly indicated the vehicle was ready for the next family. I will never use the mobile app process again.
Lynette BThank you the lady caring the customer with smiling face and kindness and doing her job perfectly.
Ensar YExcellent service. Friendly employees.
Donna BNo clear signs indicating where to park.
Abhishek BCourteous, helpful person in the office was
Arup SEasy drop off
Matthew PNo directions at store where to find uhauls for pickup. Lock on keybox very hard to open...like its broken
Sean BSuper nice staff
Philip YMail Boxes and More was a little hard to find using a GPS, but easy to park when dropping off the truck
CRAIG VHad ants inside
William BSuper friendly and nice , clean location just all out wonderful staff
BRIAN PWe made a reservation for a truck for pick up at a specific location. The day before departure, we were notified that the reservation had been transferred to a different location. We included a dolly on our order and were not notified that it was not available. When we arrived for pick up of our truck we were notified that they did not supply dollies to clients and that if we wanted one we would have to drive to the other side of the city to get one.
Michael FTruck smelled like cigarettes, tires were worn down without any tread left and the brakes didn’t work well at all. Felt very poorly maintained.
Faith HHave the trucks in the parking lot. Not behind the building in the back where the grass need to be cut. Excellent customer service.
Stacy WCheck the ashtray in the truck. Gross.
Cinnamon SOther than the u-haul itself being a gas guzzler. The workers at the location were amazing understandable Help resolved a an emergency 10 out of 10 across-the-board
Dwayne TGreat
Edwin V