Maintenance on the dolly was poor. Difficult to use because of poor maintenance.
KERRY C
Customer Reviews for Mineral Ridge Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick-up location explicitly stated that if we only used the trailer for a day then we would be refunded the required two-day purchase. However, when we dropped the trailer off we were told we would not receive this refund. This is dishonest business practice.
Josiah HThe app was a nightmare. It would not lick up. The young Lady at call center brought it to the finish line. She was awesome. The move went well. Thank her again for us. Have great day
Kenneth MDropped off same day around 930 pm..put extra gas in truck, cleaner than when I received it..had problems checking in over phone..the next morning they checked truck in at 930am then charged my acct for being late.. very dishonest and greedy
Timothy FThey were closed when I dropped off the uhaul.
donna jI was disappointed that the truck did not have the equipment I needed for the move. The appliance dolly and pads.
STEPHEN CThe online check in through uhaul is horrible! I was there for two and a half hours to get the off hour rental.
Natalie RAmber was very nice
Rick MThere were wrappers and fries in the truck. I was alerted to 0% oil life remaining less than halfway into my trip. The alignment was way off. The horn didn’t work.
Michael HGirl reserved us a van for 8:00 pm that was needed for 2 hrs Get to pick up and couldn’t get to work called uhaul to find out was changed to 7 am next morning. Man was extremely rude, on hold 15 min. A girl now gets on phone and she hangs up on me I got online now at 9 pm found only a 26 foot truck farther away so a van for 2 hrs I was suppose to get and would have cost me all together $40 gas and all now turned into a over a $100 trip had 5 pcs of furniture in a 26 foot I had no choice to get. Fir 20 miles cost me $33 … Lost of time, money and treated very badly. Listen to your recordings I think I should get a refund if the difference of my loss
Brian PTruck was not what we had ordered and very big for what we needed. Was very shaky on highway. And our dolly we paid for wasn’t in it.
Robert HThe staff at this location was courteous and very helpful, I was in an out with my rental in a timely manner I give them a 5 star rating in customer service
EUGENE LI think that the trailer I picked up was the only U-Haul item on the lot, but the staff was very helpful.
Thomas LApp worked well for drop off
frank d