Customer did not leave a comment.Kenya B.
Customer Reviews for Nathans Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental process thru your phone, stinks, it was unnecessarily time consuming, having to result in talking to people over the phone. there were (2) other customers that arrived at the time I did, going thru the same things. UPDATE YOUR TECHNOLOGY or whatever you need to do to make this a more seamless experience. Totally turned off!Karimah I.
Customer did not leave a comment.Catherine M.
I booked an appliance dolly and they didn't have one and he couldn't refund me. There was no AC in the truck and it was 90 degrees. Overall very disappointed with the level of service here. I would do everything I could to avoid this Uhaul location. Luckily you can cause there are lots more nearby. Trust me, stay away from Nathan's Self Storage.Jay G.
Customer did not leave a comment.anthony W.
Nick's self storage almost killed my family and I. Shitty fucking service. Fuck them fuck that trailer fuck that guy who hooked it up and fuck the fucking bricks the building was built with.KAMERON N.
Customer did not leave a comment.Curtis H.
Like the fact that there was an actual person there.Brian L.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.Mark B. | Overall Experience
The bathroom was filthy!!! I don't think it has ever been cleaned. There was no soap or toilet paper even in the bathroom.Cynthia R.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.MARY R.
It appears that it's a 1-person location. When I arrived to pick the trailer up, the office was locked because the attendant was cleaning storage units. After 15-20 minutes he came to process my rental. When I returned the trailer, no one was there and the U-Haul App was unable to process my return because the cell coverage at the location is horrible. In addition, the trailer's right brake light and turn signal stopped working when I was 20 miles from the location.ROBERT S.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Mary R.
Comments are based on after hour turn-in.Bruce W.
Very efficient and accomodating when I remted a storage unit from them and very easy to turn the car hauker and truck in.ANDRE D.
Close to my new home, very friendly, quick drop-off transaction. Nathan's will definitely be my new U-Haul Neighborhood stop when I need a local rental.Michael H.
Customer did not leave a comment.JENNIFER S.
Customer did not leave a comment.Kevin K.
When we opened the overhead door we were hit by a wall of Roach fumes and there were roaches still running around. I have been killing roaches at my new house because of the truck. The ABS light came on a few times and the steering on the truck was not the best for a truck with low mileagePETER S.
Customer did not leave a comment.Kat R. | Overall Experience
All I can recommend is the insurance policy and just check make sure your wood materials do not get termites that they say they spray for but Chika is a very helpful and understanding individual thank you CHIKA 👏🏽Tia S. | Overall Experience
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.harold M.
Customer did not leave a comment.JONATHAN M.
Customer did not leave a comment.SHARON LEE B.
I was told when i pick the truck i would be able to pay in cash! NO CASH CREDIT CARD ONLY !!! Had to go home and get my cards???? Why the mix up???Edward M.
Had a very pleasant experience. The manager was always so helpful and kind.Hannah G. | Overall Experience
My truck was locked in the gate. Apparently, someone was supposed to email the code to me however I never received the email. So, I had to call U-Haul to get it. It was incredibly frustrating. But, it all worked out well.Bernardo P.
Customer did not leave a comment.Sonya J.
The gentleman at the location (didn't get his name) was very helpful and patient with all of my first time renter questions and concerns.Linda F.
Customer did not leave a comment.LIR D.
Customer did not leave a comment.JOHN W.
Where in the world did you get that I owe a total of $117.20 from? Is this a joke? The receipt shows 1 day rental. I was supposed to pick up at the U Haul on Wrightsboro Rd in Augusta, GA and was text that the only only available was in Warrenville, Sc..Chika spoke with the Regional Manager and the charges for the miles from Warrenville, Sc to Augusta, GA and back were waived due to us being notified 5 mins before we arrived at the original location in Augusta. If you have any questions you can contact me @ 770-462-5206IVY J.
Customer did not leave a comment.ERCEL B.
Customer did not leave a comment.Claude O. | Overall Experience
I asked for dolly and moving pads, was charged and it wasn't there. Got to location, started to load furniture and nothing but a dirty truck with shivers of glass in the back. Furniture had to get scratched from being back there on top of dirt and glass. Very disappointed and will never use again. Would not recommend.Lisa S.
Customer did not leave a comment.Mary Pat W. | Overall Experience
Nathan’s self storage I would recommend! *****FELICIA P. | Overall Experience
I had problems trying to check in on line. Tried twice and couldn't get it to work.KEVIN K.
They were supposed to be open from 10am-2:00pm arrived at the location and there was a sign in the door out running errands be back shortly so I parked the uhaul and put the keys in the drop box and ended up getting charged for two more days of rental and insurance then to top it off the person that checked it in said we damaged it. Call the facility and the guy was completely rude and disrespectful. It honestly made me never wanna use uhaul again due to his laziness and disrespectful behaviorTerry H.
Customer did not leave a comment.GERALDINE L.
Customer did not leave a comment.latoya W.