Customer did not leave a comment.wray P.
Customer Reviews for Ramseys Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jen S.
Very professional and helpful I will use againMichael U.
No improvements needed. Everything was perfect.Andrea D.
The internet service is very low in that area so I was not able to do drop off through the phone, customers should be able to do everything at the township line location and just be able to pick up/drop off there.Gerald T.
Everything was goodRamiro C.
Everything went well and as expected. Good experience!Joseph D.
Customer did not leave a comment.STEFAN X.
The mirrors did not stay in place. Extremely unhappy about it!Paul H.
Customer did not leave a comment.William Z.
Customer did not leave a comment.David B.
Once I got the truck, the experience was great. Clean, well maintained vehicle at a good price. The app was horrible. It took nearly 40 minutes for the countless pictures to load and then give me the lock box code. Returning the truck was just as frustrating to work with the app. I understand why you need to do all of this but the user interface needs to be greatly improved.Leonard M.
Ramseys is fine. All the problems I had were with the U-Haul website and app, which are terrible.Wilbur B.
Throughout the rental I was referred to the website or app for various functions (choosing and then changing drop off location). Website was always experiencing technical issues - never did connect. Fortunately Don was able to help me for pick up of the truck. Very friendly. I would have been in trouble if pick up was outside of business hours.Daniel E.
Friendly and helpful service - very personable. Would rent again from Ramsey's.WILLIAM D.
Customer did not leave a comment.Sarah W.
First dolly was hitched to my car and led tail light not functional. They had to hich up another dolly. It should be the practice of uhaul to inform customers that dollies have no brakes, so driver's need to be told that the tow vehicles brakes will not perform normally when pulling a 4000 lb+ load. So greater following distance is necessary. Otherwise good crew at that location.John W.
Had made reservations online and the company failed to reach out to me. I showed my phone to the clerk and they did not see anything from UHaul. At that location they could not fulfill what I asked for. We canceled my online reservation and instead of renting a trailer I rented a van. On that this sevice center will get y business again. Even though there is another location closer.ROBERT R.
Customer did not leave a comment.Dan N.
Put a Jack on trailer, somebody is going to hurt there back lifting the trailer on and off the hitchOisin G.
Ramseys did an excellent job. They had the van ready at the requested time. The employees were courteous and efficient. I would definitely rent from them again.Susanna R.
Customer did not leave a comment.STEPHEN H.
Guaranteed rental and was sent to another locationTODD H.
I had a great experience at this uhaul rental Mary made sure everything went well and I was taken car of.Joshua O.
Customer did not leave a comment.Richard D.
The truck was dirty and smelled of smoke. There was a large yellow onion in the truck behind the seats rolling around. I imagine this was canvas the smell of the smoke. I informed Uhaul when booking that I needed to tow something. There was no hitch ball on the truck - i needed to ask. Upon attempting to connect the trailer to truck, there were 2 problems: 1 - there was a $20 adapter I needed to purchase as the correct plug was not available on the truck. 2 - BIGGER problem was that the lighting system even after the adapter purchase did not work as a result of the connections being so corroded. VERY DANGEROUS. Then, upon returning the vehicle after hours I could not use the mobile app because I had already locked the vehicle and slid the keys through the return slot. Not happy with Uhaul.Ron G.
Have the customer pick up a truck, where there is a person that available to assist, when renting a u-haul. Do not redirect a person to a location that's not open on a weekend and no one to help. I ordered a dolly to help with our move and didn't get the dolly as I ordered.Anthony W.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Loretta B.
My comment really has to do with the lock box. The app did not show the lockbox number. This was not in anyway the fault of the location. I believe it was the fact that the location shifted a couple of times by the dispatcher with U-Haul. The happy ending is that the customer service person the morning of was extremely helpful in getting me to open up the lockbox.Keith C.
Great and friendly people, excellent customer service.Daniel S.
Prior to picking up our truck, I received a call from someone at the location. She said that they were closing early, and that we just needed to download the app and use our information in order to get the code to get the key out. Wonderful. Fast forward to over an hour at the location, and it turns out that even though we confirmed our truck virtually and over the phone, it was not confirmed for 24 hour pick up. Our confirmation number had all of this solidified, yet it would not work. So we spend over an hour at the location, calling customer service. Eventually it worked, but in the middle of moving, this was extremely stressful.Gabby L.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.Dennis J.
The location is disorganized poor communication with staff, management customers. The owner is nuts, to many rules on drop off and they charged me a extra day for no reason which is being disputed. If I want place to be yelled at, overcharged, and lied to and deal with people who don't use computers Ramsey's is the place.Alfonso Z.
Inaccurate information on the receipt. They tried to charge $50 ($20 for 4.5 gallons gas+ $30 service fee) even though I brought the vehicle back how I picked up gas wise .( I have evidence photos show time and mileages on the display if Uhaul company requires any of them) I went back store when I realized extra charges. I was blamed and scolded that I didn't put gas in it which for 18 miles I put 1 and 1/2 gallon gas before return the vehicle. I took the vehicle to gas station again and got more gas in it. Now I left the vehicle with more gas. ( in that moment gas station credit card kiosks didn't work they accepted only cash. Citgo gas station 709 Burmont Rd, Drexel Hill, PA 19026 (484) 461-8449), Uhaul Company call them and ask whether true or not) They said they will refund $50 back but they didn't yet I don't trust them at allEfe A.
friendly, helpful, efficientJames S.
Very friendly location staff. I like the fact they are local long-time business owners.Albert K.
Customer did not leave a comment.Marilyn W.
Everything went well from start to finish I would definitely recommend this location Ramsey's Service Center for all your Uhaul needs thanksWayne T.
Customer did not leave a comment.Jeffrey K.
Best experience with uhaul i have had.John L.
Customer did not leave a comment.Beatrix B.
Jean at the front counter was awesome and Bob is very nice and professional. Thanks guys!Denise P.
Customer did not leave a comment.Domenic P.
Gene was Great!kelvin S.
Customer did not leave a comment.Gregory M.
Great place to rent from. Courteous and fast service.Josue D.
Customer did not leave a comment.Mohamed B.
although having a busy day, everyone from the desk staff handling the paperwork, the owner taking time to confirm the correct tow vehicle-trailer, and the young mechanic who double-checked that all connections, mechanical and electric were working safely.George Z.
Customer did not leave a comment.Tammy E.
Customer did not leave a comment.Ross K.
Simple process Great peopleIan H.
Customer did not leave a comment.Dane T.
Customer did not leave a comment.Len D.
Customer did not leave a comment.Kim J.
Awesome service already. No need for any improvementROY W.
Customer did not leave a comment.Megan H.
Change wiper bladesHerb H.
The customer service at Ramsey's is always great. Fast. Friendly.Bruce W.
Not as convenient and clearValez J.
The lady who met us when we dropped off the truck met us outside. She was very professional. Easy drop off process.Joshua B.
Customer did not leave a comment.bill M.
Excellent customers service.Patricia B.
the customer service was good but the car wasn't clean at all.Hildret B.
Customer did not leave a comment.jana G.
Customer did not leave a comment.Jordan L.
Nothing. At Ramsey's Bob was extremely knowledgeable and helpful in every way.Jeanmarie B.
No improvements needed everyone was more helpful than any other U-Haul experience ! Bob and his staff are my go to people for all my rental needs !Chris L.
Customer did not leave a comment.Jean K.
Customer service was great.Katherine H.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.AARON W.
Everything was more than I expectedJames M.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Cierra H.
Customer service at this location was excellent. Truck was ready when needed and everything was clearly explained by the owner. Fantastic experience and will definitely do business here again if I need a UHaul.Stephen A.
Cost too much per mileDion J.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Abdi S.
Customer did not leave a comment.DI Y.
Make the reservation online andvpick it up from the professional dealer. The personal service fixed technological issues with no contact docunent submission issues.Brett T.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Patrick E.
We wound up having to use the truck additional time and they were very accommodating and understanding. Bob is a great guy who explained everything I needed to know and was a genuinely happy person to deal with!Heather B.
You guys are awesomeAlex C.
Great customer service and communication. I will definitely be back. Thank you.James G.
I was extremely dissatisfied with Uhaul corporate, I reserved a 20ft truck in Philadelphia and was forced to take a 15ft truck from Drexel Hill. Everything did not fit into the smaller truck and Uhaul really ruined my whole moving experience.Andrew B.
Vehicle was ready as scheduled. Friendly, courteous staff. A pleasant experience.Ralph P.
Great convenient service.David K.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.CYPRIAN F.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Devon D.
Customer did not leave a comment.Louis U.
I've repeatedly done business with the West Chester pk. havertown location, and been really pleased each time,Sharon S.
Really a great experience overall. Equipment was perfect pick up was really well done with great customer service coming from the Ramsey's service Station in Drexel Hill I can't say enough about how impressed I was from their customer serviceJohn C.