Location was GREAT for me to pick truck up. Have more available at that location. I was fine the only thing that was AWFUL was something you can't control. I took a lot to put gas back where we started because of gas prices. Other than that; it did what I needed to do to complete the task I had to do. THANKSLinda B.
Customer Reviews for RightSpace Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you excellent service.Marco M.
Customer did not leave a comment.Allen C.
Not make reservations for someone and then cancel on them twice. Also, not rent out a dirty truck.MELISSA C.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Jessica M.
Everything was good.ROBERT J.
Customer did not leave a comment.NAKIA B.
Customer did not leave a comment.DONALD H.
Rancier location was perfect, but copperas cove and Killeen are a joke. I make the reservation for Killeen 3 weeks in advance. 2 days before they call me to tell me that copperas cove will have the truck I need for the pick up day. I drive to copperas cove on the day of pick up only to find that they do not have the truck I reserved 3 weeks ago. Then they tell me to drive to liberty hill which is now an hour and a half drive to get a truck. How can I trust U-Haul on a day like these where planning is essential to someone's day. I felt that they got one over in me to have to use the smaller truck. Simply because I had to make 3 times the amount of trips just to clear the house when it would have only taken me 2 trips with the bigger one. The lady in copperas cove gave me a credit and said that's all we can do and to have a good day. I got dismissed from a business as if it was my fault this happened. I would like a refund on my purchase. Spending 4 hours of my love day to figure this out is time I won't get back and had to turn the truck back in because of work. Again rancier was perfect but I can't image that these employees understand the value of customer service. Giving me a 50 dollar credit doesn't solve my issue. It's a free pass to get me to shut up. Beyond disappointed.JOSE B.
I had a great experience the lady who helped me was very knowledgeable and answered all my questions.REBECCA S.
I've always used U-Haul never had a bad experience so I'll always use you and I'll always refer you to friendsMICKEAL L.
Customer did not leave a comment.KEVIN W.
Customer did not leave a comment.Ketsia R.
Great customer serviceTERICO C.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.FRANCIS O.
Customer did not leave a comment.COLIN R.
Better price. The uhaul online says .41 a mile, past local, but what I was charged more...PAUL J.
Easy pick up and drop off. Love the links to perform the inspection and all the process.Lizivette N.
Customer did not leave a comment.ROBERT G.
The crew was very professional and helpful throughout the whole process.Michael O.
It was across the street from where I unloaded the truck. Very nice young lady.JOHN B.
Great customer service. Friendly and informative.ROBERT LEON G.
Jackie has great customer service and knowledgeableBOBBIE JO C.
Staff here is friendly and made my experience using uhaul very easy. Vehicle was clean, no complaintsDynesha W.
Customer did not leave a comment.Elizabeth J.
Customer did not leave a comment.Derrick D.
Customer did not leave a comment.VICTOR J.
Customer did not leave a comment.Christopher L.
The uhaul website offered moving blankets however this location did not have them. It's not the locations fault. We tried calling the other locations, where put on hold and had no luck getting in contact with them. I would verify what's available at the specific locations if it's not an all Uhaul place.Sarah H.
Customer did not leave a comment.ORLANDO B.
Customer did not leave a comment.ALYSSA KAY P.
Customer did not leave a comment.Michael D.
Check wheel alignment on truck before leasing them .LUIS D.
Customer service was outstanding, so far is the best place i have rented from , i reserve on line but did not receive a confirmation number and the manager John on site took care of everything , im so great full I really needed the truck to move .LUIS D.
The customer service at this location was friendly and thorough. I really appreciated this team at this location.NaCrisha M.
Manager was greatDawn A.
Awesoome Service The Rep at Right Way Storage was very courteous and helpful We will definitely will come backLouis D.
Customer did not leave a comment.Eugene B.
I don't see a need for improvement. I was satisfied with the service, and the price was reasonable.anglea M.
Employees was courteous and helpful.angel J.
Customer did not leave a comment.Robert S.
Very friendly and great customer service.bernadette W.
Customer did not leave a comment.CARMEN L.
Make sure Ashley, the storage employee knows the paperwork of how to rent out a truck, U-Haul's policy & procedures and the paperwork to the truck return. I overpaid because she had no idea what she was doing!SARAH R.
Thank you so much for all your help definitely the only good thing about this uhaul experience! You guys rockeugene P.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.Frank E.
Customer did not leave a comment.edwardo A.
Customer did not leave a comment.FELICIA R.
Customer did not leave a comment.Anthony B.
The location service was good however I called 5 times and confirmed my rental for a 26 ft truck and when we showed up this morning to pick up vehicle we were told they did not have the 26ft truck and we would have to go to another location and the 20ft truck was the only big use available . Awful expience I don't understand why confirmed several times our reservation still didn't matterkarina C.
Customer did not leave a comment.Alquiez R.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.tiara W.
Customer did not leave a comment.Eileen P.
Customer did not leave a comment.Amy S.
Customer did not leave a comment.Anthony B.
cheaper pricing that's it. they where not bad , but still wish I could saved more.Anthony M.
When we initially got the Uhaul we had to clean out the cab, it had a god awful mildew stench. That initially made us angry but we figured that because we had to move in a hurry that , that aspect could be over looked and that we decided to clean it up with some armoral wipes and febreeze spray . Then when it came time to load/unload the loading ramp had difficulty coming in/out; we eventually were able to get it undone by the help of our neighbors. Then when we inspected the floor before putting anything of ours in there , there was already little shards of glass on the floor, also it had looked as if it hadn't been cleaned. We also had a question, you guys used to supply a dolly for moving WITH the Uhaul? If that was to be paid as an extra then we would have been fine with that IF we had known that . Over all we were really unhappy with your service especially when we felt as if we paid high end for a low end product. Thank you, Kelsey Bracknell.Kelsey B.
Customer did not leave a comment.Patricia R.
Windshield was as dusty and stained with marks like never been cleanedSahil K.
Customer did not leave a comment.tiffany C.
No issuesGregg C.
Great Service!!Excellent!!!Sharon S.
Customer did not leave a comment.MARIE A.
Excellent and professional service here.Diana R.
Frustrated with uhaul, not just this location. Trailer was too small, called uhaul and was told I could return trailer. When we returned it to another location in killeen, 4601 E Rancier Ave, Rightspace Storage, he told us to call uhaul to get out refund and he destroyed the original contract instead of returning it. We have been too busy getting another truck to call Uhaul 800 for the return.Scott R.
Customer did not leave a comment.DEIDRA E.
Customer did not leave a comment.Jean C.
Clean out the cab of the truck. The seats were sticky and the front window was dirty. Also clean out the ash tray from previous renters.Lavartis H.
Customer did not leave a comment.Paul T.
The cost per mile is a bit stiff. It would be nice if it were a bit cheaper. Overall, i was very satisfied though.Marcus D.
Customer did not leave a comment.SHAERKA E.
Very helpful & efficient staff, good equipment.Jack J.
I had placed a dolly for my order, staff knew about it well in advance at least 24 hours and even the morning I picked it up my rental was told they knew they did not have a dolly for my rental order. I, the customer had to go across town and get my own dolly from another location. Staff, the girls NOT THE GUY seem to not care that it was an inconvenience for my move. DO BETTER UHAUL, DO BETTER! Give over the top customer servicefor your rental customers. Remember we all pay over $150 for our services, and for it to be like this is unacceptable. Stand out UHAUL, I expected better!!!Noah C.
Customer did not leave a comment.Colin R.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Brennan B.
WONDERFUL SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!shelley A.
I have more than one person working at U-Haul place at a time. There were four other customers ahead of me and I had an appointment and showed up on time. I did not like having to wait.Jon P.
Store personel was awesome to work with great customer service and help!MARGARET B.
We were sent a text by U-Haul to return the trailer we rented to 102 East Veterans Memorial Blvd. The woman refused to take the trailer and was quite rude.We tried to return the trailer to another location close to the one on East Veterans Memorial and they too refused to accept the trailer. We had to search the internet on our own for a location in which to return the trailer, finally getting the location at 4601 East Rancier to take it. The Rancier location had great customer service, the one at 102 East Veterans Memorial was absolutely not interested in taking care of her customers.terry E.
Customer did not leave a comment.BRANDON T.
Customer did not leave a comment.Rafael R.
Customer did not leave a comment.joshua T.
Customer did not leave a comment.MAKAI N.
Customer did not leave a comment.Mayl C.
Customer did not leave a comment.Sandra B.
great staff !!!!jaer Q.
Customer did not leave a comment.Darleen C.
Customer did not leave a comment.Kristen B.
Customer did not leave a comment.Jaime L.
Customer did not leave a comment.Yolanda D.
The service was outstanding and very professional.KAREN S.
Very nice staff very helpful thanks very muchKENNETH C.
Very Friendly lady at this location and very helpful!Barry W.
Customer did not leave a comment.shontrell F.
Customer did not leave a comment.CLEMENTINE J.