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Judy H
Customer Reviews for Southtown Tireman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like to start a trip with a full fuel tank. It was only half full when I picked it up. The location owners were friendly, helpful and I felt safe leaving my personal vehicle at the location while I used the Uhaul truck.
Devereaux BProcess was fast and easy and staff was great!
Duane TVery friendly and respectful. Very clean facilities and open driveway for drop off off uhaul. Definitely recommended this place
SCOTT HPick up was a little complicated and time consuming, but not impossible. Drop off was a problem. I thought I returned the truck only to see my reservation still active. I had to call the 800 number to be sure it was returned. The UHaul rep had to note in my account that the truck was returned and she said problems with the app are common. So glad I called and didn’t get charged for extra time. I think the $1.09 mileage is a little steep. The rental was reasonable but the mileage was expensive. So the advertised rental cost is misleading.
Elizabeth VI had called before I go to pick it up multiple times since I leave 1 and half and my pic up location was changed The person that answered Claimed that the trailer is not back so I asked him to call me back when it arrives and he said I don’t have time to call you back and that he is not making more that $20 from this transaction and i don’t care So he still never call me when the trailer arrived the following day so I called but he said its here but it’s not ready and has to go Throu the system I asked him again to call back and he hang up on purpose 2 times So I call Uhall costumer service to see what I can do they said that he said that I did not show up and canceled my reservation Wich was a lie he was doing that on purpose since trailer it’s going to be returned to a different state But customer service fixed the problem and told me to just show up the following day on the 13 th So my trip was delayed 24 hrs because of him I am not happy and disappointed I think he should refund me personally the full fee especially cause he was rood and eregent
Dimitri PThey were just leaving at 5pm and seemed to think the customer always knows what to do and where to park. I guess it was a long day for them. No big deal. I got it done
DAWN MPicked up when place was closed. Truck did not start. Did not have requested equipment inside. Waited three hours for roadside assistance then they gave us a free upgrade to the other truck that was ready to go. This one had so much unmarked damage that I maxed out the photos on the app and the alignment was the worst I’ve ever seen. This place was the worst experience I’ve ever had with U-Haul.
Sara TSuper easy transaction!
Shawn LI have done a lot of business with Southtown’s Tireman. I have always been quite happy with their work. I had never used their U-Haul services before, but had no doubt I would be happy, which I definitely was!
Chris DVery easy to register, pay and take off!!! SouthTownes Tireman employees are very knowledgeable, helpful and pleasant to work with. Truck worked great!
Toni MSnow was on the window, the cab and the bed needed to be cleaned. However, it is winter in NY.
TERRY HRude
CATHERINE KI love this location. I also have them as a mechanic shop. They are very professional, helpful, curteous and fair.
Gerald HSee my comments above, I was either lied to or given bad information. Either led to an extra $600 charge.
Benedict GSecond time returning to this location. Easy drop off, no problems.
Peter PRip off !!! It was a nightmare of experience since the moment we reserved the Uhaul!!! I took my own pictures of fuel, mileage, and everything in and around this uhaul before I drove It!! First garbage on floor on seat powerade bottles and almost on E!!! oh i got pictures i showed the uhaul peeps too!!! unprofessional staff….Got all my money back though!!!
mike mStaff was great! Friendly, knowledgeable and humorous!
ERIC STHE YOUNG LADY THAT HELP WITH CHECK IN WAS OUTSTANDING, SHE HAD LET ME DROP OFF THE CAR DOLLY SO I COULD GET THE UNIT UNLOADED. THANK YOU SOUTHTOWN TIREMAN OF SPRINGVILLE NY.
ANDREW WMy husband took back the trailer called me said what nice people in a time when most are not nice ty it was fun renting from you god bless
MAYB OThe whole reservation and pick up process was a joke. I made repeated calls prior to pick up for correct equipment. Was assured and assured. Our reservation disappeared. The chat bot was rude, said we already picked up vehicle. Scheduling did try very hard and blaming them for everything was a cop-out and wrong of "customer service ". We finally started over on-site to reserve and take a truck. During that process, a dealer from Jamestown came, took our original, now missing reservation (20' truck and a few more with him) he said he had transfer vouchers and too bad about the 20'er but talked me thru the process the 26' footer. His dedication to his customers was insulting to me but good for his renters. It cost us 2 hours of time, making us late to our loading crew, late to our unloading crew and completely screwing up our move. We had to change the route home, meaning the hell of NYS Thruway tolls will be coming soon. (Our last toll exp w Uhaul cost us 3x the ligit tolls and "showed" their truck did 150mph on the the Tway.) I have had my license for decades inc cdl. Have been the only driver in our group to handle the bigger trucks. Having to wait almost 30 minutes for my license to be validated by bots was an insult. The pics loaded by the previous driver didn't show the significant damage to the truck. Always check. Always. We left it with twice the gas we got it and that will go unnoticed. Just like all the lighters under the seats. No smoking trucks shouldn't have multiple lighters under the seat. AND... did the last renter haul carrion in the back? We opened the door and were met with the stench of death. Lysol made it barely packable. I will go out of my way to recommend no one use Uhaul after this.
Sue IImprove your key access box for truck share. Its unacceptable to spend 30+ minutes attempting to gain access to the key then being told i need to take a different truck. There is absolutely no reason that I had to contact customer service multiple times to complete my pickup. Also, require your dealers to maintain a clean and open area, truck was backed over an old burn barrel in the parking lot by prior renter.
DILLON FRob was very helpful. Took care of a electrical problem with the trailer on the spot
Tom BGreat service and Rob was great!
Ronald TVery helpful, friendly, knowledgeable and had just what we needed!
Pitt PFrom start to finish we had problems. I called to book and they told me since the location was going to be closed we needed to book online. So I did. After booking and them taking the deposit they called to tell me a tell me the truck i paid for wasn’t available. Well then why did it allow me to book It? So the rep set us up with a truck 30 minutes from our house instead of the location 5 minutes away. We had a horrible time with the Mobile pick up. We are in our 30s and would consider ourselves tech savvy. You locked us out of the account upon arrival and log in to try to start pick up. Had to wait on hold to get a customer service agent. After an hour of issues we finally had the truck and left. The truck was basically on empty. Our appliance dolly was not inside the vehicle and the location wasn’t open. When we called to tell them we needed refunded for the dolly since it wasn’t in there i was told by the rep to drive 45 mins to a location that was open to pick it up. No, we were already out an hour of moving time and our help was waiting around for us. Absolute nightmare from start to finish.
Mark MRob and his staff are fabulous! The whole experience was smooth and seamless. Wouldn't rent anywhere else.
Sherry M...
esteban pThe location was fine. That wasn’t an issue at all. The check in process after hours via the app was an absolute disaster and extremely frustrating. The check in process took almost an hour and two phone calls to customer service, the second of which, I was hung up on by the customer service rep. I honestly could not be more dissatisfied with my uhaul experience.
Dash HVery nice people.
Frank AAll arrangements were done online, including the streamlined pickup option (sending copies of driver's license, etc), and pickup was so quick and easy. The employee who assisted with hookup was very friendly and helpful.
Jon BFloors were dirty however keys were in Dropbox so assume it had just been returned. The staff was great, friendly, and helpful. Would definitely recommend Southtowns Tireman to others. Very good rental location.
Robert FRob was helpful, funny and and most of all very professional. We couldn't be more pleased start to finish.
SHERRY MEverything went well. Thank you for being in our area.
MARTHA SEverything was fine. Except I still have not received my 100. deposit back. Thank you.
Donald MRental location was very friendly and had several trucks to choose from. The truck however had one major flaw. The “mom’s attic” space in the box leaked water. Not sure where it was seeping in, but after a half hour of driving in rain the entire upper floor surface of the box was soaked and it eventually dripped down to the main floor of the box. Cardboard and water…. Not a good combo.
Michael HEverything went great
DUANE SUhaul was hard to drive along of play in the steering wheel with not much reaction to tires
Christie GExtremely friendly
Shane BThe truck was clean but the front end parts are worn and very loose causing the truck to shake and make steering difficult.
Todd CThey went above and beyond to make this a worry free rental experience. Highly recommend
DOUG CThis was not the location that I picked when I booked online. Was called the day before to pick up the trailer at a different location that was 30 minutes away. Went to pick up the trailer and was told that they do not have the dolly or the blankets. Told them that was a problem and they told me I had to take it up with U Haul! Asked if they could find out if the original pick up point had the dolly and blankets and was told that would be up to me. Not very satisfied, had to go to the original pick up location. Got our blankets but no dolly. My question is why even bother arranging online if what you need is not going to be there? Took more of my time and gas to drive and not get what I had arranged to pick up!
Daniel BHeadlight was out. Could not return with app...wouldn't take photo of dashboard. (That was step 1...who knows what the remaining 4 steps were) Never again!
Donald SEasy going staff, plenty of space at their lot to maneuver your rental vehicle.
MATTHEWJAMES NVery friendly and helpful
JOHN KPicking up the trailer was very easy and the people were great. However dropping it off in Cayce SC was not a good experience. Rude and unprofessional people.
Debra S