The location was fine. That wasn't an issue at all. The check in process after hours via the app was an absolute disaster and extremely frustrating. The check in process took almost an hour and two phone calls to customer service, the second of which, I was hung up on by the customer service rep. I honestly could not be more dissatisfied with my uhaul experience.
Dash H.
Customer Reviews for Southtown Tireman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people.
Frank A.All arrangements were done online, including the streamlined pickup option (sending copies of driver's license, etc), and pickup was so quick and easy. The employee who assisted with hookup was very friendly and helpful.
Jon B.Floors were dirty however keys were in Dropbox so assume it had just been returned. The staff was great, friendly, and helpful. Would definitely recommend Southtowns Tireman to others. Very good rental location.
Robert F.Rob was helpful, funny and and most of all very professional. We couldn't be more pleased start to finish.
SHERRY M.Everything went well. Thank you for being in our area.
MARTHA S.Everything was fine. Except I still have not received my 100. deposit back. Thank you.
Donald M.Rental location was very friendly and had several trucks to choose from. The truck however had one major flaw. The “mom's attic†space in the box leaked water. Not sure where it was seeping in, but after a half hour of driving in rain the entire upper floor surface of the box was soaked and it eventually dripped down to the main floor of the box. Cardboard and water…. Not a good combo.
Michael H.Everything went great
DUANE S.Uhaul was hard to drive along of play in the steering wheel with not much reaction to tires
Christie G.Extremely friendly
Shane B.The truck was clean but the front end parts are worn and very loose causing the truck to shake and make steering difficult.
Todd C.They went above and beyond to make this a worry free rental experience. Highly recommend
DOUG C.This was not the location that I picked when I booked online. Was called the day before to pick up the trailer at a different location that was 30 minutes away. Went to pick up the trailer and was told that they do not have the dolly or the blankets. Told them that was a problem and they told me I had to take it up with U Haul! Asked if they could find out if the original pick up point had the dolly and blankets and was told that would be up to me. Not very satisfied, had to go to the original pick up location. Got our blankets but no dolly. My question is why even bother arranging online if what you need is not going to be there? Took more of my time and gas to drive and not get what I had arranged to pick up!
Daniel B.Headlight was out. Could not return with app...wouldn't take photo of dashboard. (That was step 1...who knows what the remaining 4 steps were) Never again!
Donald S.Easy going staff, plenty of space at their lot to maneuver your rental vehicle.
MATTHEWJAMES N.Very friendly and helpful
JOHN K.Picking up the trailer was very easy and the people were great. However dropping it off in Cayce SC was not a good experience. Rude and unprofessional people.
Debra S.Nothing everything was great
HARRYR H.I decided to rent a uhaul at the last minute to move my brother. It was the best decision of the day and worth every penny. It was the first time I used uhaul and I'll use uhaul again. For $150 I got use of a heavy duty enclosed truck, unbeatable
KENNETH P.This location was easy to pick up and drop off. Super nice staff would recommend to anyone looking to rent a uhaul
Tammy H.Everything was great. Secretary was so kind and reassuring that everything would be ready for us upon pickup. Thank you for a smooth pickup and answering any questions we had.
Michael I.I would recommend outdoor lighting on the side of the building where all of the UHaul rental trucks and trailers are stored, for folks who are dropping off (like we did) or picking up after dark.
Christopher K.Diapointed that after ordering 3weeks in advance got a call 3 days before stating that I wasn't able to get the 26 foot truck that I ordered, otherwise everyone I interacted with was great
Mary V.Staff went out of their way to make this a great transaction
Michael K.Nothing I can think of, the people at the Southtown Tireman were absolutely great!
JOHN S.Local source for the U-haul trailer I needed. Service was friendly and paperwork quick. Just what I needed.
Ray L.no problems
michael B.I didn't get a paper receipt prior to leaving the uhaul dealer. .That would have been helpful and would have saved some problems.
Mack B.Service was far superior to the pickup location.
Jonathan M.Actually, it bad experience
Abdullah O.Having to do everything over the phone was the worst experience of my life I was late for my own daughter's baby shower and returning it was just as much hell Never again will I do that or recommend that to anybody
Cheryl B.The phone pick up process didn't work, had to call, took over 45 total. Upon finishing and filling the tank, there was a leak and could not fill it resulting in more delays, complications and expense. Also, given the runaround regarding sizes at local locations to begin with. This location was fine, just not happy with the entire process.
Kenneth W.Not much, this was the best service I've had while renting a U Haul trailer
Brian S.Quick and easy pick up and drop off.
Camillo O.These folks were excellent. I was sent to them by another U-Haul agent who had my reservation, but their equipment had non operating lights.
Raymond G.Your web-site is not the easiest to navigate, or to change things like dates for use, etc. I had to call a couple times to try to make changes, and even the service reps had trouble making the change to the "return date". Everything else was easy squeezy. Worked great.
Matthew M.Not charge $15 for cleaning a truck that wasnt dirty on return I cleaned it
larry M.The people at Southtowns Tireman we're all friendly and helpful, especially considering it was 8am! I've already spoken to them about my next rental in a couple weeks!
Earle G.excellent service
Dennis Y.Easy drop off, I was in and out and the staff was kind.
Jeremy C.Nothing at all
SHAWN B.The area that I picked up the truck was muddy so the truck floor was not clean but that can't be helped and the equipment ran properly and the location was very good.
Colleen R.They were very nice and polite
GINA D.Too many hidden Charges, Penske from now on!!!!
BILL S.