Customer Reviews for Southtown Tireman
(U-Haul Neighborhood Dealer)

148 reviews

9506 Rte 39   Springville, NY 14141

(716) 794-5506

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(716) 794-5506

9506 Rte 39
Springville, NY 14141

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The location was fine. That wasn't an issue at all. The check in process after hours via the app was an absolute disaster and extremely frustrating. The check in process took almost an hour and two phone calls to customer service, the second of which, I was hung up on by the customer service rep. I honestly could not be more dissatisfied with my uhaul experience.

Dash H. 
Rating:
4.0

Customer did not leave a comment.

Chantell T. 
Rating:
5.0

Customer did not leave a comment.

jeffrey F. 
Rating:
5.0

Very nice people.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

esteban P. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

All arrangements were done online, including the streamlined pickup option (sending copies of driver's license, etc), and pickup was so quick and easy. The employee who assisted with hookup was very friendly and helpful.

Jon B. 
Rating:
5.0

Floors were dirty however keys were in Dropbox so assume it had just been returned. The staff was great, friendly, and helpful. Would definitely recommend Southtowns Tireman to others. Very good rental location.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Jill H. 
Rating:
5.0

Rob was helpful, funny and and most of all very professional. We couldn't be more pleased start to finish.

SHERRY M. 
Rating:
5.0

Customer did not leave a comment.

Charlene B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

esteban P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Everything went well. Thank you for being in our area.

MARTHA S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Ron J. 
Rating:
4.0

Everything was fine. Except I still have not received my 100. deposit back. Thank you.

Donald M. 
Rating:
5.0

Rental location was very friendly and had several trucks to choose from. The truck however had one major flaw. The “mom's attic” space in the box leaked water. Not sure where it was seeping in, but after a half hour of driving in rain the entire upper floor surface of the box was soaked and it eventually dripped down to the main floor of the box. Cardboard and water…. Not a good combo.

Michael H. 
Rating:
5.0

Everything went great

DUANE S. 
Rating:
5.0

Uhaul was hard to drive along of play in the steering wheel with not much reaction to tires

Christie G. 
Rating:
3.0

Customer did not leave a comment.

Ken H. 
Rating:
4.0

Extremely friendly

Shane B. 
Rating:
5.0

The truck was clean but the front end parts are worn and very loose causing the truck to shake and make steering difficult.

Todd C. 
Rating:
5.0

They went above and beyond to make this a worry free rental experience. Highly recommend

DOUG C. 
Rating:
1.0

This was not the location that I picked when I booked online. Was called the day before to pick up the trailer at a different location that was 30 minutes away. Went to pick up the trailer and was told that they do not have the dolly or the blankets. Told them that was a problem and they told me I had to take it up with U Haul! Asked if they could find out if the original pick up point had the dolly and blankets and was told that would be up to me. Not very satisfied, had to go to the original pick up location. Got our blankets but no dolly. My question is why even bother arranging online if what you need is not going to be there? Took more of my time and gas to drive and not get what I had arranged to pick up!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
3.0

Headlight was out. Could not return with app...wouldn't take photo of dashboard. (That was step 1...who knows what the remaining 4 steps were) Never again!

Donald S. 
Rating:
5.0

Customer did not leave a comment.

COLTONJAMES D. 
Rating:
5.0

Easy going staff, plenty of space at their lot to maneuver your rental vehicle.

MATTHEWJAMES N. 
Rating:
3.0

Customer did not leave a comment.

RANISHIA S. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Very friendly and helpful

JOHN K. 
Rating:
4.0

Picking up the trailer was very easy and the people were great. However dropping it off in Cayce SC was not a good experience. Rude and unprofessional people.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Nothing everything was great

HARRYR H. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

I decided to rent a uhaul at the last minute to move my brother. It was the best decision of the day and worth every penny. It was the first time I used uhaul and I'll use uhaul again. For $150 I got use of a heavy duty enclosed truck, unbeatable

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

This location was easy to pick up and drop off. Super nice staff would recommend to anyone looking to rent a uhaul

Tammy H. 
Rating:
5.0

Everything was great. Secretary was so kind and reassuring that everything would be ready for us upon pickup. Thank you for a smooth pickup and answering any questions we had.

Michael I. 
Rating:
4.0

I would recommend outdoor lighting on the side of the building where all of the UHaul rental trucks and trailers are stored, for folks who are dropping off (like we did) or picking up after dark.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Diapointed that after ordering 3weeks in advance got a call 3 days before stating that I wasn't able to get the 26 foot truck that I ordered, otherwise everyone I interacted with was great

Mary V. 
Rating:
5.0

Staff went out of their way to make this a great transaction

Michael K. 
Rating:
5.0

Nothing I can think of, the people at the Southtown Tireman were absolutely great!

JOHN S. 
Rating:
5.0

Local source for the U-haul trailer I needed. Service was friendly and paperwork quick. Just what I needed.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

PENNY A. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

no problems

michael B. 
Rating:
3.0

Customer did not leave a comment.

MACK B. 
Rating:
5.0

Customer did not leave a comment.

Renay R. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

I didn't get a paper receipt prior to leaving the uhaul dealer. .That would have been helpful and would have saved some problems.

Mack B. 
Rating:
4.0

Service was far superior to the pickup location.

Jonathan M. 
Rating:
1.0

Actually, it bad experience

Abdullah O. 
Rating:
3.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Having to do everything over the phone was the worst experience of my life I was late for my own daughter's baby shower and returning it was just as much hell Never again will I do that or recommend that to anybody

Cheryl B. 
Rating:
3.0

The phone pick up process didn't work, had to call, took over 45 total. Upon finishing and filling the tank, there was a leak and could not fill it resulting in more delays, complications and expense. Also, given the runaround regarding sizes at local locations to begin with. This location was fine, just not happy with the entire process.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Colleen N. 
Rating:
5.0

Customer did not leave a comment.

Simon K. 
Rating:
5.0

Not much, this was the best service I've had while renting a U Haul trailer

Brian S. 
Rating:
3.0

Quick and easy pick up and drop off.

Camillo O. 
Rating:
5.0

These folks were excellent. I was sent to them by another U-Haul agent who had my reservation, but their equipment had non operating lights.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Your web-site is not the easiest to navigate, or to change things like dates for use, etc. I had to call a couple times to try to make changes, and even the service reps had trouble making the change to the "return date". Everything else was easy squeezy. Worked great.

Matthew M. 
Rating:
3.0

Not charge $15 for cleaning a truck that wasnt dirty on return I cleaned it

larry M. 
Rating:
5.0

The people at Southtowns Tireman we're all friendly and helpful, especially considering it was 8am! I've already spoken to them about my next rental in a couple weeks!

Earle G. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

excellent service

Dennis Y. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
3.0

Customer did not leave a comment.

Miquela C. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

charles V. 
Rating:
5.0

Customer did not leave a comment.

kyle F. 
Rating:
5.0

Easy drop off, I was in and out and the staff was kind.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Nothing at all

SHAWN B. 
Rating:
5.0

The area that I picked up the truck was muddy so the truck floor was not clean but that can't be helped and the equipment ran properly and the location was very good.

Colleen R. 
Rating:
5.0

They were very nice and polite

GINA D. 
Rating:
4.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

brenda S. 
Rating:
3.0

Customer did not leave a comment.

Collin B. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

Too many hidden Charges, Penske from now on!!!!

BILL S. 
Rating:
5.0

Customer did not leave a comment.

Betsy T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top