The only thing I did not like was I did not know where to drop it off and they said I could choose a place and then somebody assigned me a place that was not easy to fine when there was a place 1 mile from my new home the other place was 8 miles I would've went to that place but once I went to the first place I was unable to turn the vehicle around but all in all it was a good experience vehicle ran very good and was very cleanjared S.
Customer Reviews for The Chapel View
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is a convenience store so this isn't their primary business. They were very courteous and polite but when I called ahead to ask what ball size I needed for the receiver, she didn't have any idea.Scot R.
Customer did not leave a comment.Lindsey S.
Inside trailer needs more locations to be able to tie down cargo ( furniture, toolboxes, bycicles, televisions, motorcycles, etc.,,,,,)John M.
The staff was very friendly and helpful with assisting me with the U-haul app when it was not working properly at the front desk. I did order a furniture dolly and found out this location only has a utility dolly which worked out fine. The location did not have the truck I ordered but the staff was nice to give me a bigger truck than what I ordered at the same price. Just put up a sign somewhere saying what dollies and trucks are avaiable for customers.shelby G.
Nothing. Very friendly people to deal with. Will rent again from them soon. Thanks.Matt H.
Only dropped uhaul offLaToya W.
Customer did not leave a comment.Jeremy W.
I dropped this u-haul off at this location as it is the only one that I know of in this small town. I parked the truck took the lady the keys. I waited at the counter she didn't come out to check the truck she didn't check it in. She stated someone else would look at it when they got back. Then I get a charge for $90 stating that I left the truck on empty. The truck was left on 1/4 tank like when I got the truck. I emailed u-haul the receipt for Gasoline. I would not recommend using this location to drop off.Maurice G.
Customer did not leave a comment.GEORGE S.
As far as it goes you guys are on the top of your game!GEORGE S.
Customer did not leave a comment.Winston M.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.KISHA A.
Nothing everything was okay!CLEAVESTER C.
I believe the u haul truck need cruise controlMORRIS GILBERT L.
My truck was clean and ready to go , did the phone pick up and drop off. Did not have any interaction with the staff at this location. Only one problem I was never told where the key was, had to find it own my own.Jerry C.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.KEITH C.
Customer did not leave a comment.Matthew C.
I was not able to pickup vehicle,,after hours contact number was no response,, over all service was and is aweful,,, I miss my moving appointment,, I would not recommend uhaul to anyoneLarry B.
We were not able to pick up truck using mobile app. It kept showing that the truck was dispatched before it gave us the code to get the keys. Called u-haul to get another truck and they said they would notify us within the hour and we never heard anything.Joseph D.
I had a wonderful experience with this location. They were great.MERANDA D.
Customer did not leave a comment.Kelvin S.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.FREDERICK G.
They were great people.Tony P.
Customer did not leave a comment.Jimmie L.
Friendly staff, helpful, and organizedJimmy L.
You should do better jobs at your brand management. The franchisee who operates this location has nonexistent training skills, as the poor associate was 100% ignorant to how to conduct a simple transaction. She only had two customers and was flustered and overwhelmed. Additionally, she opened her store an hour late. After another employee showed up to assist her an hour later, we finally received full service. Make available more one-way trucks for your locations to prevent this problem. Ensure full skills training and recertification for your franchisees and their employees. All in all, I will not be retaining the services of U-Haul ever again.Jamaal B.
Customer did not leave a comment.NICHOLAS S.
Everything was perfect!!!Dana R.
Customer did not leave a comment.Tiffany T.
I don't see any room for improvement, just keep up the good work.JAMES S.
Customer did not leave a comment.freddie M.
Customer did not leave a comment.freddie M.
Customer did not leave a comment.Rickey P.
Customer did not leave a comment.freddie M.
Don't get the uhaul from the pickup locationRONALD A.
Vehicle was empty of gas.NO furniture mover as I rented and only 12 blanketsGeorge S.
Keep doing what you are doing.ANNIE B.
The after hours check in took more time than I expected, plus I wasn't expecting to have to type in information like mileage and fuel levels, just to have to take a picture right after to prove what I had already entered. It was a little inconvenient that I had to take the time to check it all in since I wasn't being paid to do so, and they went behind me and did it anyway.David W.
Customer did not leave a comment.Elmyra L.
I thought I was able to pick up the truck with no contact to another person. I arrive on time and I have to call a number that was posted on the door. When called the number went straight to voicemail. 40 minutes after my appointment time the owner finally shows up to get the key to the truck. Truck was in good condition but due to the owner being late I lost an hour of my truck time and was put behind schedule. Very unprofessional and inconvenient.Melanie C.
Customer did not leave a comment.JACK G.
She went out of her way. The original location didn't even open up.MALEKIA PATRYCE C.
Make sure you get the final cost and fees on your contract before you leave. Not this establishment but my overall experience with UHaul during this rental was horrible. Provide wrong or false information on pickup location, cost, drop off location, leaving message with no return call, chat was a joke. Very disappointed in the overall experience. Again the location of the pickup was not the issue, they were very professionalRichard O.
Customer did not leave a comment.Tim M.
Called on two different days no one ever answered the phone! Went to their location on the third day no one was there!john L.
Customer did not leave a comment.Nicole C.
I didn't have sign anything when drop.. someone else could have came by stolen it and it would have mess my name up I didn't like that part.James A.
Customer did not leave a comment.Victor W.
Customer did not leave a comment.Alex S.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.TRACY H.
The experience was good. The lady who was working when we got there had not done a rental before so it just took a little while longer. They were very nice and took good care of us.LESLIE S.
Customer did not leave a comment.richard D.
Did not recieve a ny paper work with rental. Jad to call next day to make sure the trailer was returned. No contact number if had a problem.john K.
Your truck was clean and ran good and handled wellWillie S.
Customer did not leave a comment.Sallie H.
Customer did not leave a comment.Trameika H.
Customer did not leave a comment.Eddie S.
Customer did not leave a comment.Charles T.
this location did not provide any rental/contract documentation, printed or emailedâ€¦.the young man stated an email was sent to me and I never received anything.....I called back several times concerning the issue, but got no response....I called back on Monday after the Saturday rental, I spoke with a lady and asked for her to email me a copy of the rental/contract.....she told me I would have to contact uhaul, it was out of her system.....total unprofessional representation of uhaul.Pam H.
Check the actual gas level with the customer before logging the level in the computer. Clean the trucks. The cab of the truck was filthy. There were food crumbs and more.Ronald T.
Well, this would take hours, your 800 service SUCKS! I will start with...we have no locations in Livingston, Al, I passed 3 in 1 block...Gregory M.
Customer did not leave a comment.asa C.
Customer did not leave a comment.Donald C.
When we arrived to pick up the U-Haul, we were told we could not get it because their internet service was down. After driving around the local area for well over an hour trying to locate another dealer in the area and calling numerous locations in surrounding towns to try and locate the size U-Haul we needed, we were finally told by another dealer that we could call 1-800-UHaul and make arrangements by phone to get the one we had already reserved. This caused us a delay of 2 hours in getting the truck. Employees need to be better trained in how to handle the truck rentals. I have now received my bill and it is much higher than it should be. We were told when we made the reservation that it would be $39.95 for 24 hours plus $.99/mile. We only put about 45 miles on it. We made the reservation at the same place we returned it but had to pick it up in another city. We were not informed the 24-hour rental rate would be different for a one-way rental rather than local.DONNA R.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.pam D.
Customer did not leave a comment.BYRON D.
Customer did not leave a comment.GERRAMY J.
Customer did not leave a comment.Earlene A.
Customer did not leave a comment.LATOYA W.
I did not receive my rental on time. I was scheduled for 2pm and when I got there it wasn't even ready. And now they wont even give my $50 guarantee reward.Latoyia B.