Scheduled pickup location did not have trailer when I arrived. Attendant was very apologetic and helpful. After a thirty minute wait I was directed to another location to pickup trailer. U-Haul promised a $50 rebate within seven days. We’ll see.
DENNIS WCustomer Reviews for U-Haul Moving & Storage at Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jackson AThe guys were super helpful!
Eric HI had rented a dolly and some TV covers and they forgot to put them in the truck. They did refund my money
BLAKE TErnie and Nick are great. They make the moving process very simple. They are very professional with all the customers even when the customer gets out of line and are rude or “unpleasant”. Nice way to say the customer I was in line a jerk and I myself would have not put up with the customers attitude. I will keep coming back to this location anytime I have any moving needs. Thank you Earnie and Nick.
MIGUEL RClimate control in storage was subpar
Randall R | Overall ExperienceThe staff that assisted me in Dallas Harry Hines and Northwest location was very friendly and professional with assistant in completing my one way reservation. The gentlemen who assisted me in Oklahoma City was also very friendly and professional. I have been using U-Haul for years and I have seen from previous reservation a marked improvement in the level of service and professionalism.
LIONEL VQuint was great. Very helpful
TIMOTHY EGreat people helped me decide what i needed
fiona w | Overall ExperienceThe U-Haul representative that was helping me was polite and professional when another gentleman came in with a question. No contact with me and had a question from the guy helping me and said “what are you doing for this guy”. I know this seems petty but the tone and the situation was extremely disrespectful. I was participating in a haul back for UHaul and didnt feel appreciated as a customer or someone helping. Disappointed only in the reps statement and demeanor when addressing me as “this guy”.
KEITH SCan’t imagine any better service. I was greeted promptly and kindly when I walked in. Transaction was smooth.
RUSSELL MAssociate was her helpful and informative
ALEXIS MFriendly bunch. Easy to rent from. Trailer was in good shape. Very happy.
Patrick RNicholas was great! But, he was clearly short-handed. This is a big facility and he was the only one answering phones, working on equipment, moving trucks, checking trucks, sending out receipts, inspecting returned vehicles/trailers. U-Haul needs to hire at least one more person for this location and probably two.
Peter SGreat customer service!!
JORDAN LThe guy that helped me had excellent customer service skills. The process was seamless
ANTHONY AQuinton. And his crew were great . They treated us like friends We had a difficult time moving. And this crew helped us out. We would highly recommend this place...
DAVID R | Overall ExperienceThe person.that helped me wasnt very welcoming. He didnt properly secure my hitch signal light properly and it fell off somewhere and I had no lights on the trailer didnt know how long I was without.could have caused acxident. He did not even offer to replace it. So very disappointed.😩
MARILYN BI must attest that all treatments I received seems great and encouraging and I will still come back and recommend friends any time.
MARY A | Overall ExperienceGreat staff.
HERBERT CThe gas was 1/4 of the way full and there were dents on the passages side of the truck customer service was excellent
PAUL QBoth gentlemen I worked with at counter was great. Very nice and done there job with pride and was impressed with that.
JUSTIN D🙂
Jorge A | Overall ExperienceI had to wait a while because the guy working that day was by himsellf. He was extremely nice and helpful . U-Haul needs to hire more workers like him and he needs help in that store . But he made my experience excellent even with the wait
BRITTANI C | First ImpressionsThis place and team. Are very helpful and friendly. We had a lot of issues during a move. House not ready. Quinton. Went over board. To help us out.. And shout out to the other guys working counter..
DAVID R | First ImpressionsOne thing make 24/7 all day every day
MARY C | First ImpressionsI’m a repeat customer and found this location completely suits my needs. Equipment is always clean and maintenance up to date.
Steve TThe staff was very knowledgeable and they were able to resolve any issues and questions I had
HECTOR LThey were extremely helpful and very pleasant in the drop off process.
ANITA NWas good business.
Tammy B | Overall ExperienceGreat customer service. Even though he was working by himself and it took longer than expected he was great. But he really needs some help.
george mHave a discount for repeat customers
ALLAN DAmazing customer service!
Troy BThis lady Christy is always rude, unprofessional and unpleasant. That’s why I tried picking up in the opposite direction in Yukon because of my last experience here.
KIMBERLY KThey were very rude and unfriendly. They gave me a hard time about everything.It took them 30 minutes to check me in because their computer system wasn’t working. And it wouldn’t send me a link to upload my drivers license. And because of this, they were threatening to cancel my reservation. Then when they finally took my drivers license and figured out how to upload it to the system manually (30 minutes later), they gave me a van that had a flat tire. Avoid this location if you’re renting anything from U-Haul!!!!
SHAWNA PNo improvement needed - Everyone is always very pleasant and helpful. I’ve rented with Uhaul several times over the past few years and the service is always excellent. I would recommend them to friends and I will continue to use them as needed. Tim out of Oklahoma
TIMOTHY LNothing, everything was great
TIMOTHY MTrailer was in bad condition. Tires were over inflated and tread was not good. The actual trailer was hard to use it was rusty and dirty. The hitch was old and had no way to make sure it would not unscrew. The door was rusty and hard to open. Trailer should be retired.
ADAM RVery easy drop off and two reps that were there were most helpful.
Robert KProfessional and friendly staff! Ensured all concerned were addressed.
JEREMY SJust keep doing a great job like y’all been doing it
ARNULFO MCheck in was quick.
Mary FThe people - friendly - especially the guy who helped load my vehicle onto the transport. If the truck weren't dangerous, this location would have received 5 stars. The truck's alignment was off - way off. The steering wheel needed to be held at a 45 degree angle for the truck to drive straight. I was frightened for the entire 500 miles.
Gregory JPeople who have storage upstairs they need to build ramp to get appliances up and not 12 flight of stairs.
Jamelia AThe staff is not friendly or knowledgeable. Very frustrating
Retta BCustomer service was nice, But a long wait time due to limited staff. My need to consider hiring more employees especially on weekends when people are moving the most.
MICHAEL MBest Uhaul rental service I’ve ever received at ck in and ck out. He went over and above what’s expected for great customer service. Professional, courteous and respectful.
BRUCE TThanks
jose v | Overall ExperienceI cannot think of one way you could improve! The move was seamless from the start - months ago with estimates to yesterday when my Box was picked up empty from my destination. UHAUL ROCKS! Very pleased I did not use anyone else.
Neil GAwesome service thanks
JOSE DThe manager was very rude on the phone with her employee about her customers.
KRISTY RGreat staff nice vehicle s highly recommend
AARON ZOverall the service I received from this UHual location was wonderful. The person who helped me was very professional. The only complaint I have with UHual, was the fact that I had to come back twice. Along with renting a truck I also rented a car dolly. As I was checking out I was informed that I would have to come back for the dolly as I was NOT permitted to unhook the dolly once it was hooked to the truck. For me this was a great inconvenience as I had to drive 20 miles to load the truck then 20 miles back to UHual to get the car dolly. So all in all I had a 60 mile trip just to get my moving job done and headed down the road. I found this to be great inconvenience on my part with all the unnecessary drive just to get going.
GARY MGreat service. Friendly staff
BRIAN NI informed staff that I found roaches in my unit, and that I would be back to speak with the manager, I have been busy moving and heard nothing from U-Haul about this issue…
Donovan J | Overall ExperienceStaff was always helpful and facility was always maintained properly.
james k | Overall ExperienceMy unit and my unit alone was broken into and the manager Valarie called me ten days later to let me know of the incident. Very unprofessional and wrong on so many levels, also when I questioned her about it she began to yell and got very frustrated with me like she was the victim.
BRIDGET B | Overall ExperienceThe people were friendly and very polite helpful. Amazing staff
vannessa m | Overall ExperienceWasn't the type of storage I requested. I wanted a drive up one. Instead had reserved a storage that have to climb 13 stairs put su Stuff on a cart and wheel it to our unit. It'd a hassle cause my boyfriend has to do most of the hauling up/down the stairs cause I can't do stairs alot.
Melissa W | First ImpressionsClean floors.nice buff job
ADRIAN G | First ImpressionsI Must Say I Was Very Pleased With The Storage Service I Received Over The Past 3 Years As Well As The Many Moving Truck Rental Experiences!!! Thanks For Everything
joye b | Overall ExperienceChristine was great!!!
SERENA B | First ImpressionsHall light near our unit was out several weeks and was never fixed. Unit was a159
Kim C | Overall ExperienceValerie is the best!
TAMI M | Overall ExperienceBest Staff, friendly and helpfull.
James C | First ImpressionsThanks for letting me use one of your storage
Kathy G | First ImpressionsEl personal trabaja con eficiencia y profesionalidad. Felicitaciones y gracias
Daniel C | Overall ExperienceThe Manager was very rude and disrespectful he should learn how to respect customers and try to help before someone demands customer service, if you don’t have the skill get another profession please…
Lakiesha Z | First ImpressionsStorage is fine but movers are the problem
sam o | First Impressionsgreat
tammie f | Overall ExperienceI want to thank the employees who work at this particular uhaul for being patient and working with me when on my unit. I had to leave my property in storage longer than I expected to and money was tight. As long as I kept in contact and let them know the situation they worked with me. I'm very appreciative and grateful to the wonderful employees at uhaul.
Jackie S | Overall ExperienceThey were all absolutely the best,,,Thank you so much for everything
Joesph C | Overall ExperienceEl personal fue muy amable y la atención al cliente fue excelente.
Daniel C | First ImpressionsOnly reason I’m not giving 5 stars is because it took me a couple days to get moved in and I ended up getting a phone call asking if I had moved out, before I ever moved in. It ended up being an employee error but I was a little taken aback by it.
Amber S | Online Move InThe team at the SW 29th st location was the best! Every team member I spoke with was so kind and went above and beyond to make my experience great. I accidentally left my storage lock keys behind when I moved in and the manager texted me to tell me she had them and would keep them behind the desk until I could come pick them up. That’s just one of the many ways in which the team helped me. I loved this location and the available storage facilities but the employee there is really what makes it a great place!
Michaela R | Overall ExperienceStaff was fine at the location and did what they could. Somehow my reservation for a first floor locker was lost, even though i had reservation numbers and everything booked a while back with my truck and trailer. In fact the whole first floor was booked up. Instead i had to settle for a smaller locker on the second floor, with no elevator, and was not able to get my bigger furniture items into storage and have to find another place that I can keep them.
Patrick L | First ImpressionsHow the information was conveyed was user friendly
michael s | First ImpressionsStaff was extremely helpful when dropping off the truck and renting the storage unit. The gentleman assisting me understood how stressful moving is and was extremely polite professional and helpful
Scott W | First ImpressionsToo expensive
NAOMI R | First Impressionsthe computer system was not easy to navigate, several times I tried to pay my bill online but it would not let me until after the due date, thus I had to pay a late fee,
Richard J | Overall ExperienceIf it could go wrong, it did. All unavoidable things and all on me, not the staff. They were over the top accommodating and made my mess ups so much more bearable. So very thankful for calm and smiley as well helpful staff during my stressful, unexpected move.
Amanda D | First ImpressionsKeep up the good work will highly recommend to everyone
Robert C | First ImpressionsI would share everything with my friends
Russell E | First ImpressionsHigh rates
Justin C | Overall ExperienceMs Carpitcher was super friendly, willing to put up with me changing my mind on unit size…AFTER she had made the contract and I signed all the pages. So she patiently did it all again. She had 2 trucks that were going out soon, she warmed them up for the people who rented them. (It was VERY cold). She seems to go way above and beyond for her customers. I truly hope Uhaul realizes the asset they have in this manager.
jodie n | First ImpressionsWe reserved a 10x15 foot storage unit through uHaul's website last week and were greatly disappointed upon arrival. The storage unit access was through a door smaller than the average front door of a house. This could be expected if it was a smaller unit, but a larger unit would by default have a large garage style entrance. There should be a disclaimer noting this on the website, because we could not fit our couches or other large furniture. Due to the door issue, we had to find another storage facility last minute and it was a terrible inconvenience.
Jacob C | First ImpressionsReally affordable and very helpful employees
Anthony W | First ImpressionsIt’s in a very bad part of town and the storage units have a chicken wire roof so this is not a secure location if someone were to break in. On top of that there was a rat trap in my unit. Also it is a 2 story storage building with no elevators to cart heavy items to the top floor.
Austin C | First ImpressionsThey were able to address my scheduling discrepancy, which I've mistakenly entered.
FLORENCE J | Overall Experience👍🏼
maria g | Overall ExperienceGood 100% only sw 29 good service thank you
LORENZA H | Overall ExperienceFantastic company
archie w | Overall ExperienceWorked with me on my last minute move. Nice and Polite will definitely use again if needed. Was also very understanding when I call after hours number. The only problem is those stairs Needs a lift to get stuff to second floor.
Vivian b | First ImpressionsI'm very well pleased with the services I received at U-Haul on Southwest 29th off of i-30 or 5:44 every time I come it is a very pleasant visit very courteous to the customers and show me to my storage so I don't get lost looking for it when I return with my things easy in and out access with your swipe I really appreciate you all services and the deals that you always have every time I come thank you it was truly Vernessa Carr
vernessa c | First ImpressionsJasmine at the SE 29th location in Oklahoma City was very helpful with the return of the truck and providing options for storage.
Ronnie S | First ImpressionsYou dont pro rate the fee when moving out? I was also charged a late fee so 1 week cost me $90. Thats as big a rip off as ive ever seen!!
donnie e | Overall ExperienceI am so pleased with my entire experience, wish I could give more ***stars*** This move was sudden and totally unexpected. Less than a week to be back to OKC after almost 3 yrs in illinois! Everything that could go wrong in a 13hr drive with a 87 lb dog, went WRONG!! I was exhausted stressed and running late. When I contacted them to let them know I was working fast as possible to unload and get it in , they nicely interrupted my explanation and gave me a 24hr extension with no late fee then told me I had free storage for a month since I was coming from out of state I could not believe after all my worrying that I could not only could just stop and rest awhile before unloadin but I would have a much more convenient and safe place to store my things while I figured out my next step in relocating. And the friendly people and service proved a constant the entire 3 months that I rented the unit... Absolutely top notch service All around!!
Valorie B | Overall ExperienceThe girl was very nice and friendly
nancy i | First ImpressionsWe will only use this Uhaul location! Bob is the best!
Joetta G | First ImpressionsGreat customer service!!
Qasim A | Overall ExperienceThank you
donnie e | First ImpressionsI have been to many storage units over the years and this is by far the very best
EDWARD E | Overall Experienceeverything was excellent
donna d | First Impressionsall around excellent service
Shirley o | Overall ExperienceVery friendly and helpful. Got it all done fast, and it's convenient. Less stress is always best!
Garry B | First ImpressionsBob was very helpful
Frankie B | First ImpressionsTy for all your help and your staff were pleasant and helpful I would highly recommend this facility God bless thank you Shelly Merwin
SHELLY M | Overall ExperienceThey couldn't be anymore helpful. Great experience!!!
john b | First ImpressionsThe staff at this location was wonderful I will definitely return to your location 😘😘🤔🤔🤔💯💯💯💯💯
vernessa c | Overall ExperienceOutstanding service personnel I couldn’t have had a better experience.
Thomas C | First ImpressionsVery helpful
johnny b | Overall ExperienceThe staff was friendly, the manager Bob most helpful and thoughtful. The place was clean and welll lit. When I ran out of supplies (tape etc) they were all availale in the office.
susan e | Overall ExperienceThis branch was more than helpful with any need we had, they did go above and beyond any storage company I have previously rented from.
Christopher K | Overall Experiencekind, courteous service - exceeded expectations - awesome customer service
Karen P | ReservationYour staff was amazing
vernessa c | Overall ExperienceGreat staff
ROSEMARY R | Overall ExperienceI have moved every year for 3 years and have used uhaul for everything and loved it. This was the worst experience. Lady made me lift and move my own trailer and was very rude and demanding.
Kaci C | Overall ExperienceGreat place !!!! Bob is excellent!!!!
GREGORY G | Overall ExperienceVery nice people
Ella R | Overall ExperienceBob and crew were probably one of the nicest U hauls facilities and people did I've dealt with in a long time. Thanks to Bob and crew Should I need one in the future I wouldn't hesitate to. CB
CYNTHIA D | Overall ExperienceOk
jesse a | Overall Experience