Customer Reviews for U-Haul Moving & Storage of Missoula

5,474 reviews

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I had ordered a truck online. I know that I had assigned the location to the location I went to. They said that they didn't have a reservation and when the clerk looked up my info, they said that the didn't have it assigned to a specific location. Because of this, I wasn't able to rent the vehicle I wished for. Associate was wonderful and handled the situation great but was not impressed with the online reservations.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Drop off was surprisingly easy and fast! I just pulled up told them I was returning trailer and they came out and unhooked me. The whole process took less than 5 minutes.

Clint W. 
Rating:
5.0

Customer did not leave a comment.

Jerald K. 
Rating:
3.0

The truck I rented was not available. I was given another larger truck for the same price which I appreciated as I had movers waiting. When I reserved my truck online a month earlier I was sent an email with the incorrect address of where I was to pick up the truck. The lady in the office had to tell me the correct address.

Kelli S. 
Rating:
5.0

Great customer service at this location!

Toni C. 
Rating:
1.0

The GMC 26 ft super mover they put me in the transmission did not sound right and ever rut in the road made a loud thud

Kathy B. 
Rating:
5.0

Truck was ready to go; staff friendly, professional and helpful. Check-in easy. Our only problem was that the gas guard was not working which made accurate refill difficult.

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
1.0

There are so many problems that I've had with you all this move. It is something I will never ever suggest anybody ever go through. I would rather pay out the butthole for somebody else to move me as opposed to ever deal with anybody dealing with you however again. Whether or not I believe that strand avenue needs to be ridiculed for everything, that is a no. First of all, they couldn't find my truck. So I sat outside of U-Haul for an hour and a half waiting to pick up a truck that was supposed to be ready at 8:30. Then I had to take him drive my truck but I rented from you guys after sitting for an hour and a half, another 42 miles to pick up the trailer so that I could tell my vehicle with it. On the way back to my location so that I could pack the u-haul, the check engine light came on. I called roadside assistance, and was told to sit still, and they would get somebody to help me. 8 hours later they finally called me back and said I needed to take the truck into the U-Haul on strand where I originally got it dispatched from, and when I walked in, the maintenance supervisor was talking about the fact that he knew that the catalytic converter needed to be replaced in it. They didn't told me that it would be 8 hours to fix the catalytic converter. After everything I had been through already, I was not very polite to the strand avenue maintenance manager. However, he and his team managed to get that catalytic converter changed in less than an hour. Then on my way to my destination, I blew a tire on the car transport. I had to sit on the side of the road for 2 hours for that one. Which made me have to cancel and pay out of pocket for one hotel, and get a hotel close to where we were so that my children could be somewhere cool. The next problem we had, we had to get two tires replaced on the truck itself. It was writing really rough, and I questioned whether or not I should continue to push on. But since it was so late at night already anyway, we pulled over for the night, and had to get another hotel room. I went out in the morning to check the tires, and decided that I better call for roadside assistance. It took an hour for that one to be dispatched, and arrive at my location an hour and a half later. it's a good thing that I did call and have the tires checked, because they both would have blown on the passenger side of the truck as I was driving. Therefore, I would have wrecked the truck! Then, when it came to the return.. I shall finish at that location.

Erin S. 
Rating:
4.0

Customer did not leave a comment.

Dianne W. 
Rating:
5.0

Need to give the poor girl behind the counter a raise. She is hustling as fast as she can and does a great job! Has no help and still has a smile.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Marlin F. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Very friendly staff and easy pickup and drop-off! They only thing that would be better would have a better place to leave a car......

Brian S. 
Rating:
5.0

Extremely busy but still provided excellent customer service. Awesome experience!

Scott O. 
Rating:
5.0

I was irritated at getting the vehicle with 1/4 tank of gas. It's nearly impossible to refill to that level. They should always be full, topped off.

stowell D. 
Rating:
4.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Have the equipment. Train your representatives to do their job.

Justina H. 
Rating:
5.0

Excellent service and friendly staff! I'll be back when I need U-Haul services. Thanks!

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
4.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Personnel handling the rental of the equipment were slammed when I was there (any folks willing to work are hard to find these days) and as far as I feel, did an excellent job of handling everything.

Russell M. 
Rating:
5.0

Super team, and great Manager! They took care of everything we needed! Highly recommend!

Angela A. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Very helpful and clean

Holly C. 
Rating:
4.0

I made an online reservation the day prior and arrived at 9am to a situation in which my truck was already rented out to somebody else. They had to go grab another truck from a separate uhaul lot, which pushed my timeline back. But they were very kind and helpful following that!

Mackenzie B. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

I use this site often. In spite of being very busy, the crew is always friendly and somehow manages to get me in and out of there while still checking all the boxes, in a short amount of time.

Jim M. 
Rating:
5.0

Again all was great

Bob M. 
Rating:
4.0

Very helpful, friendly staff.

Carla F. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
5.0

Customer did not leave a comment.

JORGE H. 
Rating:
5.0

Amazing customer service from everyone I spoke with. Thank you!!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Fast and friendly service

Lee C. 
Rating:
5.0

Staff helped us get set up and going with no hitches (pun intended).

Allen C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Did everything for you. Had good interaction

Norman P. 
Rating:
4.0

Customer did not leave a comment.

stan V. 
Rating:
4.0

I had the best experience here renting a uhaul. 10/10 recommend

Mariah B. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

taylor L. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Fantastic customer service.

John D. 
Rating:
2.0

The agent helping was very unprofessional. He didn't want to rent the trailer to me and he continued all the way until I was hooked up and left the facility. If I needed something in that area again I would look at options.

CLINT H. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN C. 
Rating:
5.0

Note previous damage to the vehicle other than by just little stickers. Maybe the picture on the pre-inspection pictures should reflect where there's previous damage.

Michael B. 
Rating:
5.0

Friendly and very efficient

Steve M. 
Rating:
2.0

Customer service was asked to increase mileage from 232 miles to 300 miles. Failure to make the requested change on the contract cost me mileage fees on drop off.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
1.0

Would never recommend uhaul to anyone, including enemies. Rates are better at Penske anyway. Not only did the employees at uhaul lie about showing operating of the handle, the implication that someone would intentionally get a latch stuck for an hour and a half is ridiculous and rude. Bye.

Anna V. 
Rating:
5.0

Very helpful during a busy time. Always have been a great help.

CARLA CATHERINE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Customer did not leave a comment.

danny L. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Amazing customer service.

Randell S. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
4.0

Customer did not leave a comment.

carla B. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

5/5 great customer service. I barely had to get out of my car. The guys got the trailer off immediately and we're very helpful. I will use them again.

kelsie F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Everyone at the Missoula location was OUTSTANDING! I recommend U-Haul to anyone that has to move and the truck was very comfortable and easy to maneuver and the AC was incredible for our hot desert move. Our truck did not have cruise, which not sure if safety feature, but would have been nice. The “governor” restriction for 75 was also a pain, but probably a good safety feature.

Minette L. 
Rating:
4.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Inside was clean but outside could have used a wash. Friendly service. Costs as advertised. Would use this location again.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Jake J. 
Rating:
4.0

Customer did not leave a comment.

Megan N. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
3.0

More customer service representatives are needed during the morning rush…less in the afternoon lull. Trailers and trucks could be power washed and maintained better. The girls in the morning were doing a great job, they just needed more help to take care of the demand (experienced this both mornings I picked up and dropped off)

Leon S. 
Rating:
5.0

Very organized and professional.

Travis C. 
Rating:
5.0

Your staff is excellent and went the extra mile to ensure I had a good experience. Please thank them for me.

JAMES R. 
Rating:
2.0

See above. Fix web site! If I reserve, be sure unit is available, or guarantee other contracts for moving are covered!

Craig B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

The staff were friendly and helpful. While the rental was a tad expensive, the rig was well-maintained. I especially appreciated the red and green gauge indicating best speed for fuel efficiency.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Dillon S. 
Rating:
5.0

Team was professional and provided quick turnaround along with offering guidance if needed. Extremely pleasant experience!

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

-I wanted to let you know how polite and kind the UHAUL people were at this location. I had trouble with the online site and when I went into the store the individual who helped me calmed me down and got me on my way. Upon returning the vehicle another individual came right over and checked me in. This was by far the easiest experience I have ever had at UHAUL. Everyone at this office deserves a big raise.

Rachael D. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Very professional !!!

WALTER B. 
Rating:
1.0

Customer did not leave a comment.

Brandon F. 
Rating:
2.0

Customer did not leave a comment.

debra C. 
Rating:
1.0

Not wasting my time explaining. You guys don't care at all about fixing the issues you cause. Your a joke to everybody.

Kale P. 
Rating:
2.0

This is for the uhaul location I picked up at on strand ave, I initially ordered from storage barns but it was a delayed pick up saying I confirmed it but I did not. So I went to strand location and got a 26 ft truck that was available, and explained I ordered a car trailer but would pick up the following day. Show up the following day and they deleted the car trailer off the order, which initially was a additional 50 dollar charge but since they had to make a new order it cost me 150. The uhaul rep that helped was lazy and after hook up just walked off, had to go back in to ask someone to guide me onto the auto transport. Low enthusiasm and when I went to pick up the car trailer and explained why the order was changed from the day before he kept telling me I had to go to storage barns, even though I picked up the 26ft truck from the strand location the day before. Not pleased, and ended up costing me more money because of the "glitch in the uhaul system" which initially showed me picking up from billings when I ordered for a missoula location pick up.

Christian A. 
Rating:
5.0

New Ford Transit 9' cargo van was perfect for my job. Staff was efficient & friendly when reserving, picking up and delivering. I'd work with this business again for certain.

Valerie K. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The personnel were knowledgeable about the process and equipment, patient with my questions and helpful and courteous.

Danelle G. 
Rating:
3.0

Good customer service getting and returning trailer. Have already referred uhaul to other people.

DOUGLAS F. 
Rating:
5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Rating:
5.0

Thank you, you were all so helpful to me. Thank you.

PAUL G.  |  Overall Experience 
Rating:
5.0

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

PAUL G.  |  Overall Experience 
Rating:
5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  First Impressions 
Rating:
4.0

Everything went smoothly

Beth W.  |  Overall Experience 
Rating:
5.0

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

David S.  |  First Impressions 
Rating:
5.0

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Anna R.  |  First Impressions 
Rating:
5.0

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Thomas R.  |  Overall Experience 
Rating:
5.0

Very helpful.

KEN B.  |  First Impressions 
Rating:
5.0

NA

Heather S.  |  Overall Experience 
Rating:
5.0

the customer service is great* Keither is a hard worker very accommodating and patient!

Edward N.  |  Overall Experience 
Rating:
5.0

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Ronald T.  |  Overall Experience 
Rating:
5.0

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

TOM S.  |  Overall Experience 
Rating:
4.0

U-Box rental was good.

Scott G.  |  Overall Experience 
Rating:
4.0

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Roger K.  |  Overall Experience 
Rating:
1.0

U-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.

Jonathan P.  |  Reservation 
Rating:
4.0

It was good, minus a minor failure of communication with customer service.

Tyler W.  |  Overall Experience 
No reviews have been submitted for this location.

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