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Customer Reviews for U-Haul Moving & Storage of Oak Creek
Oak Creek, WI 53154
(Between Howell and 13th)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ease of navigation through website, excellent. Arrival, setup fast, friendly staff! 5star Shout-out, Michelle Oak Creek, Wisconsin 53143!Vanita J. | First Impressions
Customer did not leave a comment.Amir M.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.Waiman L.
Customer did not leave a comment.Stanley D.
Shelley and staff were absolutely wonderful and helpful. She is what more businesses need!Roshelle S. | Overall Experience
Customer did not leave a comment.Javier C.
Great service and great staffrobert S.
Customer did not leave a comment.James B. | First Impressions
I decided to go with another storage facility because my rent was raise twice within 6 months on an outside unit that is not climate control or needs any special care and I was paying almost a $150 month for a 10x10 and now I have a 10x15 it's inside and climate control and I only pay $109 month.VERONICA M. | Overall Experience
TOOO Maney nickle and dime chargesJeff N.
I didn't like the lack of help or assistance that I didn't receive when I arrived later than the rental timeKeon D.
Customer did not leave a comment.Kelly B.
Shelly was very informative,helpful and efficient. Truck was easy to drive and reliable. Only big trouble was moving labor. But other moving companies helped right away!Guadalupe N.
Customer did not leave a comment.Shirron Deangela J.
Keep up the good work!Thomas N.
Shelley and everyone at the Oak Creek Uhaul have provided me with the absolute best customer service throughout my experience there. I can't thank them all enough-Roshelle S.
Nothing. All employees were courteous, professional and quick to handle customers.jeanne F.
Wow, best U-Haul I've ever used. Organized inside and out! Clean! EXCELLENT customer service by Shelley (I believe her name is). She is friendly and made renting a breeze!Angela A.
Customer did not leave a comment.Haley B.
Ted U-Haul employee was great. Extremely informative, polite and professional. Taught everything step by step and best of all, at check in time greeted well and check out time thanked for the business. Awesome experience.Imran S.
Customer did not leave a comment.MANUEL M.
Customer did not leave a comment.Terry T.
Customer did not leave a comment.Alen O.
Customer did not leave a comment.Kyler S.
Customer did not leave a comment.David K.
Customer did not leave a comment.Sara M.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Tammy S.
I was charged for 2 gallons of gas but before returning I filled the van up to exactly where it was when I got it. A hair below 3/4 tank.Mark W.
Service was exceptional and quick.Christopher O.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Sandra M.
App check in was horrible, it was so bad I cancelled my order amd just ordered through the office. The office was awesome and helpfulNick L.
Customer did not leave a comment.Glenn R.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Daniel S.
Everything was great!pam W.
Customer did not leave a comment.Jason W.
Everything was perfect.Paul S.
Reserved trailer online the night before with no issues. Very simple to hookup and use to move my kids stuff for college. Very nice employee that I worked with when picking up and returning trailer. Great overall experience!Steve K.
Customer did not leave a comment.Ruben G.
Nothing. It was a great experience from start to finish.ROBIN T.
When i rented the trailer the person knew i was returning it after hours and her only comment was don't leave it blocking the driveway. she never mentioned the $20 fee added to my bill because of that, even though the trailer was returned well before the 9 am next morning. I am slowing moving from Chicago to Milwaukee and i will need to rent or buy a trailer for the process. In my option this deceptive practice will make buying a trailer more advantageous, or look for another rental company. Larry Witrylawrence W.
Maybe get a lot person. The counter person was very busy and doing both. I felt sorry for him, but he handled it well.Steve G.
Customer did not leave a comment.Luther F.
Customer did not leave a comment.SONIE L. | Overall Experience
Great servicekledi A.
I could not believe how much dust and debris (paint chips) from the ceiling were all over my belongings after only a few months in the unit. Also making ppl pay full price instead of a prorated amount when they're getting their stuff out 3 weeks early is total BS. I will not be coming back here.STEVEN K.
Customer did not leave a comment.Lu Y.
Customer did not leave a comment.John G.
Customer did not leave a comment.Lee W.
Todo muy bien, todos fueron muy amables con migo, pero pagué 800 dólares por rentar un camión de Carolina del Norte a Chicago y el aire acondicionado no servía.Hugo B. | First Impressions
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Craig S. | Overall Experience
Customer did not leave a comment.Leeroy R.
Service was awesome and friendly. Was in and out in no time.LawrenceA H.
The online check-in process was not any faster than the in-person process.Scott R.
Customer did not leave a comment.Bryce C.
Thanks to U-Haul for providing an excellent, "pain-free" experience.Debbie L.
Customer did not leave a comment.Jeremy F.
This location was great and the staff was super friendlyNate V.
Second time I rented for a one way, 350 mile haul. Equipment is maintained very well. Easy people to deal with.Kenneth R.
Customer did not leave a comment.Raj P.
Both people who work there and helped me were fantastic !!!James S.
In person check in takes way to long.Patrick B.
Customer did not leave a comment.Jenna W.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Lee W.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.ELAINE H. | Overall Experience
We should be able to do online checkout with trailers like can be done with trucks. Figure it out.Kevin B.
You recommend movers to use for help. It's a shame you cannot recommend who NOT to use. I had Strong Like Bull lined up. The two guys never showed and the owner doesn't return calls and texts. I will use this U-Haul again.Richard B.
Uhaul 24/7 service was garbage. Attempted to use to pickup uhaul, but then needed to â€œverifyâ€ with no warning for something unnecessary for checking out in person. Didn't have documentation requested (there was no forewarning) and the calls would take over 60 minutes. Finding an employee and getting it done took 15 minutes.Patrick G.
Add markers to show you are able to drive around the storage buildings. It was confusing if the lots were dead ends or if you drive around to drop off equipment.Danny W.
The woman who helped me check in (I didn't catch her name) was amazing! Very friendly and helpful! Keep her!eric B.
Customer did not leave a comment.Jennifer R.
The store manager knows what costumer want. She is the best to fit that jobCharles Y.
Customer did not leave a comment.Irma F.
The accessibility this experience provided will definitely have retained a customerBenjamin H.
Customer did not leave a comment.Hedveka F.
Everything was top notch. Staff was friendly and helpful.Gerard H.
The woman working on 5/28 was phenomenal with making everything efficient and simple. A great employee and valuable asset for the UHAUL company.Mason D.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.Janine H.
Nothing! There was very little wait time because the customer service rep was VERY efficient, friendly and helpful. I forgot his name but he had worked a 12 hour day and you wouldn't even know it with his attitude and helpfulness. He is a valuable employee and should be recognized. Uhaul earned a long term customer at this location because of him!Valarie W.
Customer did not leave a comment.Rafael T.
Customer did not leave a comment.Todd K.
Customer did not leave a comment.Chuck H.
Customer did not leave a comment.Bennett J.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.CHARLES P.
Customer did not leave a comment.Keith B.
Need more staff. Poor staff that was there by herself had to do everything and was clearly overworked.Jason D.
Customer did not leave a comment.Michell H.
The lone employee there in the morning was positive and upbeat and efficient at getting through my needs and those in line.Matthew P.
Great transaction. Friendly and helpful staff.Bryan L.
Scheduled pick up of the trailer at 8:00 am. Sign on the counter asked for patience while the attendant was hooking up a trailer for a different customer. We were second in line for the next check out of equipment. While we were waiting, 4 more customers came into check out equipment. When the attendant did get back to the office and checked us is, we were told we needed to wait until she checked in all the people behind us - then she would come and hook up our trailer. She thanked us many times for our patience but the entire check in and hook up process exceeded 45 minutes. Not a good experience.Mark M.
Overall, great experience. Only drawback is that with a single employee sometimes one has to wait while they complete other tasks. But this is just nitpicking. Overall 5/5. Would definitely go back, and would definitely refer a friend.John M.
Everything was perfect.SANDRA C.
Customer did not leave a comment.Alvaro C.
Customer did not leave a comment.Oscar D. | Overall Experience
Shelley, was VERY friendly & helpful. She answered ALL QUESTIONS friendly & truthful.Terry B. | First Impressions
Employees were always friendly and invitingCALVIN S. | Overall Experience
Customer did not leave a comment.Kenton K. | Overall Experience
Customer did not leave a comment.Steve B. | Overall Experience
Well kept and everything was easy as can be. Nothing to complain about.Tommy V. | Overall Experience
Customer did not leave a comment.STUART N. | Overall Experience
Customer did not leave a comment.Mary Ann S. | Overall Experience
thanks for the great experienceSTUART N. | First Impressions
Customer did not leave a comment.Stephanie B. | Online Move In
Customer did not leave a comment.Jeremy C. | Online Move In
Customer did not leave a comment.brenda m. | First Impressions
Close and convenientWilliam M. | Overall Experience
A HUGE thank you to Shelley and Archie for all of their help during my time with this Uhaul location!! They made using the trucks, securing my unit for move in and moving out of my unit, an absolute breeze. I truly appreciate the assistance provided and would definitely use this location again, as well as recommend it to a friend. Quick, polite, empathetic service is all I received and I definitely felt like a valued consumer during my time. Thanks you two!!! (Even the guy I called and spoke with on the phone to help remember Archie’s name was polite!!) This location rocks!MAURIKA S. | Overall Experience
Customer did not leave a comment.NANCY S. | Overall Experience
Customer did not leave a comment.Erica T. | Overall Experience
Parking/access to check-in building awkward when arriving with moving truck to unload in unit to which we didn't yet know a number. Otherwise good.Colleen J. | First Impressions
Customer did not leave a comment.Rebecca C. | First Impressions
Clean units & Friendly & helpful !!! Thank youThomas I. | Overall Experience
Customer did not leave a comment.Jeremy M. | Overall Experience
Great experience staff was very helpful and kind.Marisa E. | Overall Experience
No complaints whatsoever: helpful, pleasant staff and well maintained facilities made the experience a completely positive one.Jackson M. | Overall Experience
I probably would have rated this facility at a minimum of Average if it wasn't for a couple of unfortunate, isolated, events. Those events are as follows: 1) U-haul double dipped on my autopay payment for my storage unit. The resulting double-dip caused a chain reaction of subsequent overdrafts on my bank account that cost me hundreds of dollars in fines and about 4 hours worth of telephone calls to get things ironed out. After placing numerous calls with U-haul to get my money restored to my account, an agent finally issued a refund ticket and told me I needed to wait 3 to 5 business days to have the funds credited. I explained to this gentleman that this matter was urgent, as I now had a week to survive with zero money in my bank account. He assured me he had it taken care of. Three business days later, still no refund. I called back to U-haul only to discover the original agent essentially allowed the refund request ticket to remain in a state of limbo and that I would now need to start over with the 3 to 5 business day wait, while they move the ticket out of limbo state and relaunch the process. Completely unacceptable! 2) When I went to the actual U-haul location to discuss the matter in person and explain the unfortunate series of events that transpired because of the U-haul double dip error, the female manger at the counter was personable. But the other gentleman at the counter gave me attitude and told me that I needed to take this matter up with my bank. Well, that was a fatal mistake on his part. This issue was not my bank's responsibility to mitigate. This was unquestionably U-haul's responsibility to make good on. And this gentleman's response was a 180 degree departure from what I was willing to hear from U-haul that day. So, the next day I vacated my storage unit. And that marks the end of my relationship with U-haul. And I will be sure to spread the word about my negative U-hual storage unit experience any time I am provided the opportunity!Victor V. | Overall Experience
Clean facility available right away when I needed it, very helpful staff on every visit. Would definitely rent here again anytime.Loretta W. | Overall Experience
Customer did not leave a comment.TRACY M. | Overall Experience
Customer did not leave a comment.DAVID M. | Overall Experience
Customer did not leave a comment.STEVEN V. | Overall Experience
Customer did not leave a comment.CARMEN C. | Overall Experience
Customer did not leave a comment.Jackson M. | First Impressions
Clean and well lit area, very helpful staff. Just what we needed, and very fast set up.Loretta W. | First Impressions
Customer did not leave a comment.Christina F. | First Impressions
After trying several different locations, the Oak Creek UHaul was the first one to give me accurate information and to have the availability they said they had. The woman working in the office could not have been nicer. Thanks Oak Creek UHaul!!Rosanne K. | Overall Experience
The Oak Creek location has great staff and its very clean and well maintained.Elisabeth W. | Overall Experience
Customer did not leave a comment.Dawn T. | Overall Experience
Excellent customer service at this location.michael d. | First Impressions
Customer did not leave a comment.DAVID M. | First Impressions
Customer did not leave a comment.TRACY M. | First Impressions
People at this location go out of their way to help. Archie and Michelle are top notch!!! Only issue I had was not on location but rather with calling the 1800 number. The hold time is ridiculous. Otherwise 5 star rating !!!!Rachel W. | Overall Experience
The manager "Shelly" is easy to work with,friendly very helpful.PETER P. | First Impressions
The only issue I encountered was the inability to link my unit to my U-Haul account so I could pay online which did create some issues. Nothing regarding the site or the staff had anything to do with that. Very annoying.Sherry S. | Overall Experience
Customer did not leave a comment.josh w. | Overall Experience
Customer did not leave a comment.Abigail W. | Overall Experience
Customer did not leave a comment.Andrew P. | Overall Experience
Customer did not leave a comment.Peter P. | First Impressions
We had a rough time from start to finish with Uhaul in general, and I will be filing a complaint, but I also knew I’d be sending in a compliment about Archie. He was super helpful, and very friendly.Angela G. | First Impressions
Customer did not leave a comment.CHARLES G N. | Overall Experience
Michelle and the staff at UHaul made our moving experience possible. It's a well run facility, and without them we'd never have been able to do the move. I can't possibly give them a more glowing referral. 5 stars!Andrew P. | First Impressions
I don't think it's fair that you do not pro-rated. I stopped using my storage unit in the middle of the month even though I paid for the whole month. It's double dipping if that unit is rented out quicklyCarol G. | Overall Experience
I had a very good experience with UHaul storage, leasing equipment and friendly, professional customer service for my recent move. Highly recommend!Diane H. | Overall Experience
No commentsJONATHAN J. | Overall Experience
Customer did not leave a comment.Deann H. | First Impressions
Excelente lugar para almacenar pertenenciasAdolfo T. | Overall Experience
Customer did not leave a comment.MYESHA C. | Overall Experience
Customer did not leave a comment.TAMEKIA B. | First Impressions
Henry was very helpful- nice. Helped solve my storage needs!Diane H. | First Impressions
Very good staff. Very helpful and niceRobert B. | First Impressions
Excellent STAFF!!! VERY FRIENDLY😀Barbara G. | Overall Experience
Everything I needed. Easy to store, clean and secure.phil b. | Overall Experience
Good experienceWENDY S. | Overall Experience
Thanks for all your HELP!!!!Barbara G. | First Impressions
Shelley was very professional and accommodating. Very easy to work with.Joan H. | Online Move In
I had a nice experience using the storage. The only problem I would present was the price. It would have been nice if it was less expensive than $149 monthly. Other than that, really clean and well kept area.KEVIN W. | Overall Experience
Easy move in. Great communication. Quick snow removal.Kayla C. | Online Move In
Customer did not leave a comment.laura c. | Online Move In
Overall the place was always clean and orderly. And the people were always very friendly and helpful.BRADLEY Z. | Overall Experience
Customer did not leave a comment.David K. | First Impressions
Customer did not leave a comment.Adrianna P. | First Impressions
Michelle was awesome and a great help. The only place I will consider for storage. They make it really easy.STEVE C. | Overall Experience
Customer did not leave a comment.Aaron B. | Overall Experience
Customer did not leave a comment.DONNA M. | Overall Experience
Vehicle availability at the pickup site desired should be more accurate before selection is made.James S. | First Impressions
Customer did not leave a comment.Andrew W. | Overall Experience
Customer did not leave a comment.Janet B. | Overall Experience
Very awesome customer service ...Miriam M. | First Impressions
Customer did not leave a comment.KEVIN W. | First Impressions
Customer did not leave a comment.Barry C. | Overall Experience
Customer did not leave a comment.DEONCO S. | Overall Experience
Fantastic service!!Mallory M. | Overall Experience
Customer did not leave a comment.Rebecca B. | Online Move In
Customer did not leave a comment.WILLIAM T. | Overall Experience
Very good facility, clean, great service.Jeremiah S. | First Impressions
Michelle gave excellent service. She explained everything and was very polite and friendly. She is an excellent ambassador for U-Haul!!Aileen V. | Overall Experience
Customer did not leave a comment.Stephen C. | Overall Experience
Just wanted to give feedback on the new unit. It is impossible to move items in the unit that are heavy and need a dolley because it does not have a smooth surface like the older units.Tamra C. | First Impressions
Excellent facility - secure and well-maintained.CHARLES H. | Overall Experience
Customer did not leave a comment.NICOLE AND KEVIN s. | Overall Experience
Michelle was very nice & helpfulSheile H. | Overall Experience
Our storage locker was easy to get to any time of the day.Jerry L. | Overall Experience
Michelle was a joy to work with when the pandemic issues made things complicated for me as I was affected by the no work order. She went above and beyond for my situation!Erika A. | Overall Experience
Wish we could make more than 2 visits to the storage room per day. Seems very restrictive especially when there are only 2 of us trying to put our stuff in it.Aileen V. | First Impressions
Customer did not leave a comment.Doug P. | Online Move In
I love using U-Haul for my moving day.Shaun S. | First Impressions
Customer did not leave a comment.HECTOR O. | First Impressions