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Theodore K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Sun Lakes
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great service
CARLOS HWas concerned about the check engine oil light , but upon checking it was explained to me.
MICHAEL TThe associates were friendly, knowledgeable, and quick. They were creative in finding ways to make things work and not pushy. This was a smooth experience.
KRISTOPHER EErin was ok Hannah the site manager was very lousy and communicating the general manager was very lousy and communicating when you speak to her it's almost like speaking to a brick wall Ms Erin would do a better job in management than those two other ladies I will not recommend U-Haul at that location to anybody I removed my stuff when they told me to without being charged and went to a different U-Haul with no problem
Undrey C | Overall ExperienceI can’t think of anything that I would recommend the whole process was pleasant from the beginning to the end communication was great I was never in doubt
Robert BI delivered the pods myself. We got a call that they would be here 7AM - 8PM and they would just text, which physically would not work. We have a shared parking lot and have to move our cars when the pods are here or the spot would be stolen. And when i called in to schedule picking up the pods myself, they said the truck wasn't going to be available to deliver them despite being scheduled. But everything about working with the people at this U-Haul facility, top tier, amazing job, highly recommend. Whoever was doing the pod delivery? Complete failure.
JACOB FTruck dirty, chipped windshield and trash under seats. Truck sounded horrible climbing mountain roads, but didn’t break down like two Penske and one Budget truck on the same road.
GREGORY RVery courteous and friendly staff.
NOEL AGreat job with the service and the workers were very polite and responsive to my needs. Thank you so much for offering a rental to me in my family.
Steven LDid appreciate being able to drop truck and auto trailer at one location.
Susan CI really like using the UHaul trailer. Thank you for providing the equipment.
MARSHALL YMy storage is located in a very convenient for my access as I am a senior.
Della T | First ImpressionsThe guys were quick and helpful
DEREK Pin and out in less than 10 mins.
DEREK KExcellent job on both ends of my U-Box long distance move. Thanks Sun Lakes, AZ and Blaine, MN U haul locations!
Tom RThe crew provided outstanding customer service! They even accommodated my request to provide the services sooner than planned on short notice.
Miriam LThe entire U-Haul process was very easy and transparent. They worked with my schedule and the drop off/pick up was quick and smooth. High recommend this to anyone moving. Their competitors like Pods and other ones were more than double the price I paid.
Todd SNothing, I was met promptly at my vehicle as I pulled up without even having to go in the store. The staff had me unhitched and on my way in minutes. Never had to get out of my truck. Fast, efficient, and friendly.
Paul KPicked this one because open on sunday
Margaret C | Overall ExperienceTruck was easy to operate. Coach drivers when driving in mountains.
SCOTT HFast, friendly and efficient! I don't know how you could do any beter.
MICHAEL BGood Service!
GEORGE LI didn't use the Upods for shipping, so the Did your Ubox containers arrive on time and Did your goods arrive safely don't apply. I used them for storage, and the service was excellent.
ANDREA JVery professional & helpful !!
Bill H | Overall ExperienceA great experience and good value
Russell GI had someone messing with my car so I removed it and just left the trailer parked. When I returned to use my trailer I noticed my loading ramps had been stolen and was told that the supposed camera didn’t see anything over that way. Other than that they kept raising their price every time you look around. I wouldn’t use this place.
sylvister w | Overall ExperienceSmooth as Tennessee Whiskey, sweet as strawberry wine, and as warm as brandy...you keep me strong all the time...
DEREK PThe entire team at Sun Lakes, Arizona Ave., are incredibly helpful, knowledgeable & kind. Kristara is a strong leader. I so appreciated her help!
Elizabeth T | Overall Experiencekeep up with great custom services.
THOMAS CThe Owner was awesome, she hooked up my massive trailer and off I went. 10/10
LEO Hgeeat job alm around
Scott WI was a little confused about after hours access. An employee explained and that helped. Better signage at every entrance would help.
Violet Z | Overall ExperienceMe gustó la atención muy buena amable y de muy buen trato la verdad a mi me encantó tiene un 10 de 10 gracias por el servicio. Que tiene. Me gustó sin duda buenos trabajadores
Rigoberto P | First ImpressionsThe vehicle was definitely just dropped off and they sent it back out as there was hundreds of bugs on the grill and a dirty windshield. Not a big deal to me as I needed a 20ft for a couple of hours. Uhaul did work with me on a drop off as I didnt want to drive 40 plus mins to a point. It was another good experience with the company.
NATHAN FGreat experience.The staff treat you like family.5 star rating from this customer!!!!!!!!
BENNETT B | First ImpressionsProfessional, nice & knowledgable staff !!
Bill H | First ImpressionsGreat service
TROY BAll the staff at this location are very friendly and knowledgeable.
Roger F | Overall ExperienceGood service. Friendly and courteous. The only problem I see is the same trailer cost me less than 1/2 the price to take from Illinois to Arizona. Cost over twice that amount from Arizona to Illinois. Supply and demand?
RANDY ZWonderful experience!!
Kenneth C | First ImpressionsExcellent service
STEPHEN DErin was incredible threat customer service
DANIEL JThe Tempe one couldn't help me & I'm so glad the one at Sun Lakes could. It made everything so much easier & less stressfull.10/10 would use Uhaul again for my next move.
Quennie JThe staff was kindly. So I could use the van with peace of mind.
HIROFUMI HI was a little upset with the fact that we first selected a different location closer to where we were loading and unloading the trailer. I wasn’t notified that the location I picked the day before didn’t have the trailer I selected until I was there to pick up the trailer. I saw on your website that I would be given $50 if the reservation location didn’t have my selected rental. I am just wondering how I receive that refund? Thank you!
CHAD EWould be great if you had the large bubble wrap in the 24" in the stores. We ended up having to go elsewhere when we ran out. Also, more picture/mirror kits. We had to go to 2 stores, and emptied both of them. Otherwise, all delivery/pick-up personnel were prompt, friendly and helpful. Appreciated all the assistance in placement and pick up. It was great! Shout out to Melissa for making sure the door would open under the overhang of the garage, otherwise, I was wanting her to put the box closer, but she knew better.
Cheryl ONo signs outside telling you were to drop off 6’ x 12’ to drop trailer. After I went in and met the representative, he finally told me where to drop it. I asked him if I needed to follow him to office, he says he’s ok, and have a nice day. Hope my account got close with them.
JAY WAll good
ENTON GLove this location! Quick, efficient, no-nonsense!
BERRY JDakota was great. Very friendly and helpful.
Candace GEverything was to my satisfaction, except for the opening and closing of the rollup door on the unit I rented. I believe the door and the sliding handle where the lock goes into were both very hard to move. It was difficult to slide the locking mechanism that the lock was inserted into and the door itself was very squeaky and hard to roll up and down. I believe this could be rectified with just a simple oiling or perhaps a spray of WD-40 to loosen it up a bit. It was very difficult for me to open and close it.
Cynthia G | Overall ExperienceExplain the price per mile at rental inquiries in addition to the GREAT BIG PRICE shown per size of vehicle
DONALD Cvery well run, efficient and the staff was very helpful.
Suzanne R | Overall ExperienceYour staff is always so helpful and friendly. We appreciate how they go above and beyond to make sure we have everything we need.
WESLEY KI am a repeat client of this location and rent trucks 2/3 a month but will take my business somewhere else. Terrible attitude and appearance by this young man working there with visible tattoos and very argumentative. I am a 55 year old business owner and couldn’t stand this young man interacting with customers. Made me wait over 10 minutes and walked away and override another employee right in front of me that tried to help and make the situation right. Told me to gas it up to get it to 3/4 full tank when it was a smudge underneath. I told numerous time that I was in a hurry and he still wanted to argue. I had enough and told him to charge me. He made me wait and went away with his buddy nd finally brought me a receipt. Unacceptable Behavior. Maybe He was upset that I was driving a Tesla and categorized me as a N….! Very sad to see ! Maybe time to get back to training!
PIERRE-YVES MThe staff is always friendly and very helpful with everything. Thank you!
JAMES Rthey hooked up and discounted the trailer for me and were very helpful
Glen VEverything was perfect. I still need storage but just cannot afford the cost. Thank you for everything.
Janine V | Overall ExperienceThe customer service was excellent! The employees here are awesome. Very helpful and friendly.
BERRY JCustomer service representative was friendly and helpful. She made the experience a pleasant one.
Tad WGood place
Deon B | First ImpressionsAll great service and accommodations. Rented a truck twice and received a free month of storage, which is all I needed. Everything went perfect, no issues at all.
Tom S | Overall ExperienceAs per usual, excellent service in all regards at U Haul!
RANDALL BThe app had issues when turn vehicle in other than that great service.
ROGER HI saved a lot of money doing the move myself with friends. Everything was so easy and the truck was just great. The 26 ft truck fit everything and was very easy to drive. The staff at this location were very helpful and nice. They even filled up the gas for me since I was too tired. Thank you.
KATHRYN WConfident in their work- double and triple? Checked equipment would take me safely for multi state move Young guy patiently sowed me how to verify along the way. Thank you team!
SUSAN WGreat experience from start to finish. I would recommend highly!
Laura LI have been towing trailer for over 30 years. Car haulers (bunper pull and 5th wheel), Uhauls, stake bed - whatever. That trailer I rented was the dirtiest, filthiest thing I have ever had attached to one of my vehicles. I have a picture, but no way to attach to this survey .
DAVID SEveryone at the Arizona and Riggs location could not have been more helpful and friendly.
Tim D | Overall ExperienceAwesome staff and my preferred location even when it’s not the closest I choose them because they Rock!!!!!
Sheritta T | Overall ExperienceVery friendly and helpful staff
alen h | First Impressionsour rates were raised approximately 6 dollars a month, every 3-4 months starting 2 months after we parked our trailer on the premise. this was unacceptable.
Kristina P | Overall ExperienceVery friendly staff. The entire process was fast and easy
Tom S | First ImpressionsStaff was always competent and helpful!
CHARNETTE H | Overall ExperienceAfter I emptied my storage and ended my contract, I kept getting emails about a missing payment. It was really annoying.
Roger W | Overall ExperienceAdding earlier hrs for access is needed. The alarms and check in restrictions are horrid.
Andy E | Overall ExperienceThe office is staffed with friendly, competent associates. Prompt service. Pleasant experience.
Dan W | First ImpressionsEmployees trained a one
Janis H | First ImpressionsUsed this facility for two years while out of state and all my things were safe and clean when I removed them
John T | Overall ExperienceThe situation that forced my wife and I to rush a storage unit was not fun. The staff of U-haul made the situation easy. They got us the space needed to store our belongings for the time we needed. I would recommend that if you ever need to store something, go the extra mile and go climate control. It makes moving things a better.
Gregory t | Overall ExperienceThe lever on door stuck n couldn’t close so my belongings were left overnite unlocked. Then the person who replaced the locking mechanism put it on crooked then had the same problem n so man came out to fix it but we empeied it out completely.
Diane B | Overall ExperienceToo expensive. Increased rates OFTEN with little notice.
Linda H | Overall ExperienceThe facilities and staff were perfect!
DENNIS H | First Impressions4 star only because you can always do better
Donald C | First ImpressionsEveryone was helpful.
Renee R | Overall ExperienceThe manager wasn’t very friendly however all of the other staff was great. Even one employee apologized for the manager. I attempted to access my storage unit twice before the office was opened and I kept getting an error and had to wait around for the office to open. They couldn’t tell me why it happened ie that it wouldn’t happen again, just said it should’ve worked.
DENISE M | Overall ExperienceExcellent customer service, great management!!
Oscar T | Overall ExperienceFor all the people there Thanks big time. Sincerely Enrico
Enrico M | Overall ExperienceEverybody was so helpful. Easy pickup and delivery. Nicest staff you could ever deal with.
Tim D | First ImpressionsVery friendly and excellent service! Much appreciated!
SEAN M | First ImpressionsDidn’t have reservations listed as cld in so was disappointed
Diane B | First ImpressionsStaff goes the extra mile to make it right, like getting the cargo floor washed and truly cleaned before I went on my trip. Then follow up with return
CARLOS S | First ImpressionsI checked in and return vehicle as needed , was overcharged $250, not happy at all
brando m | First ImpressionsOf course Sunday is always tricky because of the reality of the business, but overall mission accomplished, and that is good.
Enrico M | First ImpressionsErin went out of her way to make sure I was happy with the experience.
Theodore B | First Impressionsvery pleased with all service
Joyce H | First ImpressionsGreat customer service …offered to use their water machine rather than the regular water fountain in 100 plus degree weather also gave me a squirt bottle to use since I only had an energy drink can to refill.
Samuel O | First ImpressionsSaturday the guys up front were disengaged and couldn’t bother to say hello,. Waited over 5 mins for anyone to even come to counter
MELINDA W | First ImpressionsI found the Management and Staff to excel in customer service. Everyone was knowledgeable and were willing to go the extra mile. I highly recommend Sunl Lakes Uhaul and Storage.
LINDA D | Overall ExperienceThe agent was new and needed help with the signing up of a RV storage space which took a long time. Also I was told I get a free month for my patience but later saw it was a promotion. Contract says spaces have electric but didn't see any.
RICHARD H | First ImpressionsYour people are GREAT!!!!😎😎😎
WILLIAM G | Overall ExperienceGreat service as always!
Victor C | First ImpressionsI could not figure out how to get the lights to come on when I came after hours. I could see the flood lights on the units but they were off. Luckily I had a flashlight. The customer service was top notch. I came into the place in a foul mood, movers never showed and other reasons. The service reps behind the counter helped me with every single issue I had in 12 minutes tops. Amazing customer service!
Victor C | Overall ExperienceAlways a great, friendly, knowledgeable and helpful staff!!!
DOUGLAS B | First ImpressionsShould get a break on price.!!!!!! Say annual rate ! Was there 3 years!! No discount!!!!!
walter c | Overall ExperienceThank You
Kevin S | Overall ExperienceThank you for the security! ⭐️⭐️⭐️⭐️⭐️
Linda D | Overall ExperienceA few times remote for gate didn’t work but was able to get a code. Rates were reasonable and manager was very nice and helpful
James W | Overall ExperienceI needed a storage unit right away, U -Haul had a very nice one for me, staff was so professional and courteous. Explained everything in detail. I will definitely use them again for storage and moving trucks. Will tell my family and friends to call U-Haul for any of their needs.
denise k | Overall ExperienceRather see you open longer hours, & also reduce the rent for long term customers such as myself whereby I am on a fixed retiree income.
DENISE P | First ImpressionsThese guys were beyond helpful. From the manager on down, everyone went out of their way to help me. The facility was organized, clean and exceptionally well run. I would give them my highest recommendation.
dave l | Overall ExperienceStaff is really good; polite, knowledgeable and helpful.
Keith L | First ImpressionsMove in date was 03/23/24. That’s when I received the lock and card key.
denise k | First ImpressionsErin is amazing!!!
GABRIELLE V | Overall ExperienceI like the fact that the lock was included
Francis B | First ImpressionsThe RV storage road needs to be graded to level out the road to remove the deep puddles when it rains. It was impossible to avoid the puddles when removing the RV and so the RV was full of mud. The location was very convenient and safe, and we appreciated the cover.
Mary P | Overall ExperienceAfter rain storm, a large pond of water prevented a walk around. No electrical to charge dead battery.
THOMAS O | Overall ExperienceThe front desk gentleman that helped us was not friendly at all nor was he informative. He advised me my card was not working even though I just used it to pay for the uhaul truck he stated the card was declining for the storage unit. Come to find out he told me it’s because he set me up on autopay without my permission and I needed a credit card. He was unfriendly and made moving yesterday unpleasant having to deal with a rude staff member
TIANA W | First ImpressionsI attempted to cancel auto pay when I moved out. The attendant told me to call the Mgr the following day. In doing so, I was informed she is unable to see or open the account to do a refund. Told me to do a dispute with my bank is the only way to refund.
larry t | Overall ExperienceI do have a couple of issues. Gate to my RV area seems to "not" be working more than it is working. Either the remote doesn't work or the gate is up permanently for extended periods of time. My new 5x10 unit has nails sticking out on all of one side toward the bottom and sharp bolts sticking up from the floor about 1 1/2" out from the wall. This is not only a safety issue but it cuts out usable space which is already small and could easily damage my boxes as well. In addition the poison box screws up the logistics of the space. You need to figure out a remedy for these things as we pay good money to store there. I could have gotten a unit much cheaper elsewhere but I wanted to keep my stuff together beings my RV is there and has been for 5 yrs. I've addressed these issues with the staff and it appears they are always trying to fix the gate issue but can't seem to accomplish it for very long. The nails and bolts sticking out in the unit I'm told cannot be remedied. I don't fault the staff I've dealt with. These are issues that need to be dealt with at the top.
Renee R | First ImpressionsThe staff is absolutely amazing! Helpful and friendly
David B | Overall ExperienceDoor fell on me twice should fix or warm us.
MARTHA R | Overall ExperienceWell provided extra space, when it was required.
Alice C | Overall ExperienceNever had a company that is more consumer friendly! We were cleaning out our storage and The staff came By periodically checking if we were ok, asking if we needed any water, any help… very friendly. The interaction with staff getting our pod not only set-up; but each day we needed it they had it back out punctual each morning. Just a big thank you to all,Mandy, Nadine, Kiersen(sp), Dakota and others whom I did not have their names… I would and already have recommended you to others. Thank you for making what we thought would be a huge ugly chore into a fun, uplifting (still tiring) experience. It was a pleasure to get to know you all!
Rita M | Overall ExperienceKristara Esnoz was extremely helpful in communicating to me about an upcoming RV Covered parking spot at her facility in Sun Lakes, AZ. I needed a particular spot, and she called me when this particular parking spot became available. She definitely gets 5-Stars in my book. Jeff Tipton Tipton Realty
Jeffery T | First ImpressionsStaff very helpful and friendly and facility clean
Mary B | Overall ExperienceWorked out just fine! Think your price is getting a little high!
JAMES B | Overall ExperienceIf my experience moving in and out of the unit is as good as it was when I signed up for the unit, my rating would move to Excellent. Have moved in to the unit yet.
Lauren K | First ImpressionsEveryone was very helpful & friendly. Great location and hours
Linda L | Overall ExperienceVictor was extremely nice and helpful.
NATALIE F | First ImpressionsGoo people work there
Stewart r | First ImpressionsThey charged my credit card soo many times my bank put a hold on it really messed things up
James b | Overall ExperienceAll of the staff I interacted with were very good to me. I’m an older person. They treated me with respect.
evelyn h | First ImpressionsThis only issue I had was I could have used help finding where to swipe my card, having someone showing me exactly where my unit was located and telling me that I had to swipe out when I was done.
Richard T | First ImpressionsHad to cancel RV space rental because the aisles are narrow and had a big motor home sticking out of his space directly across the aisle in the path of where I needed to straighten before final backing in of my 20ft travel trailer. It was a nightmare. I almost had to Jack knife the trailer to get it in. Totally unsuitable. Please don't allow big motor homes that stick out of their space. Unfair and a risk to others.
Robert S | Overall ExperienceI love the excellent customer service that I receive at this location.
Kimberly S | First ImpressionsYour constant changing prices were too much. I found the same space for half the price and was able to lock my price for six months. I was also told that I was required by law to take the insurance(you offered) for my property. The truth is you must have insurance which I did under my homeowners policy. When I signed on the new place they actually told me about that. Yes it is written on your wall that this is optional insurance but that was not stated. I had never had a need to rent storage before so I was trusting your employee. I just notice that info on your wall until I came back to check out of my unit. When decided I needed to check around with other companies I found that your price was averaging about 30.00 more than any other company.
Michael M | Overall ExperienceStaff was great .
Michael O | First ImpressionsWe came in and talked to dakota on 6/26/23. Picked out a spot that we could reserve and told him we would b back with camper on weekend of July 9. Went home with paperwork showing we had spot reserved. Showed up with camper on July 9 and the spot we had chosen was given to someone else. Why have us do paperwork on June 26th and reserve spot if you are gonna give the storage spot to someone else before we show up? We reserved it! So disappointed in u-haul. With zero notice we had to pick a different spot and it’s very hard for us to get camper in new spot. Makes zero sense how they do business. So disappointed!
JEFF L | First ImpressionsKristara and Erin, we’re both very pleasant and accommodating. Esteban, Javier and Dakota all went above and beyond meeting our needs and answering our questions. They all made it a pleasure to store our treasures there. Many thanks for all your help and hydration tips. Thank you for the pleasant experience!
Wilda S | Overall ExperienceExtremely pleased with all aspects of this storage unit, location and staff! Excellent all around!
helen l | Overall ExperienceErin and the rest of the crew were excellent the whole time I was there and was a great experience that I will never forget
Pamela W | Overall ExperienceU-HAUL has thought of what’s important to me when moving, including timely contact choices, economy budgeting, knowledgeable & friendly employees, access to loaders/unloaders and more! Thank you
martha o | Overall ExperienceFacility was great, only needed it temporarily, but would definitely recommend.
Jeromy G | Overall ExperienceAlthough there were some glitches in my order, everything was remedied by the very helpful Esteban at the Sun Lakes facility at 24908 S Arizona Avenue, Sun Lakes, AZ. Thank you so much!
Judith S | Overall ExperienceEverything was great except for the landscapers would blow leaves and dirt under the door frequently. Probably not intentional and probably didn’t know they were doing it. Would love to see a switch from blowers to vacuums so that wouldn’t happen.
Chad M | Overall ExperienceThe only reason I cleaned out my storage unit is I cannot afford it anymore. The cost goes up every year even though I have been a customer for 12 years. I tried to talk to someone and left a message but they did not return my call. I am 85 years old, on an income that does not afford a storage unit for me. I do not have a garage.
KATHLEEN S | Overall ExperienceNeeds new gravel spread in trailer storage areas. The traffic areas and some trailer slips need regrading to eliminate low spots where water collects. Trailer storage areas just basically dirty, dusty when dry and dirty, muddy and wet due to poor grading, and lack of clean gravel.
DARRELL K | Overall ExperienceExcellent customer service
MARTHA R | First ImpressionsIts a nice place but the rent goes up often we had to sell our camper because of the rent going up all the time
Wanda B | Overall ExperienceGood folks lots pf help
john m | First ImpressionsManager wasn't willing to allow personal vehicle parking overnight within the gated area. We felt this wasn't a large request for just 2 nights. We do understand why though. Maybe a good topic to discuss internally. Overall great experience!
Lon R | Overall ExperienceSeems like monthly rate jumped from $110 to $125 the day I moved my stuff in ???
Andrew C | Overall ExperienceEsteban who helped us was friendly, professional and so easy to work with. He has helped us on the past with rental of trucks and he has always been awesome.
miguel v | First ImpressionsAlways very nice to me. More than fair dealing with me. They worked with me on my late payments over the years that I have been renting a storage unit. Thanks
ALISA D | Overall ExperienceIn less than a year you had two price increases, went from $125 a month at the start of my contract to $140 after the second price increase. That was disappointing to have two increases in relatively short amount of time!
MIKE B | Overall ExperienceThere are two rv storage lots here. The first storage lot we were in the gate was always broken and we would find cigarette butts and small trash around our rv leaving us with security concerns. We moved to the other lot at a higher rental rate and from the time we moved in our space was muddy and never dried out. The last month we were there we were unable to access our trailer due to mud and it rained and flooded our space with at least 6 inches of water. The lot slopes inward to 4 or 5 spaces so all the water runs there. We tried to move spaces but there was never anything available so we finally had to move to another facility. The general manager was good about understanding the situation and did refund our last month rent as we had been unable to access our rv.
Christopher M | Overall ExperienceExcellent staff and customer service. Electronic communications (texts, links, e-mails, e-pay) all very easy and efficient.
lee h | Overall ExperienceThank you
Charles A | Overall ExperienceU-haul made my move into Arizona from Tacoma, WA possible. They have the resources I needed at the time I needed them.
Justin B | Overall ExperienceStaff and Managers went over and beyond my need. Pleasure doing business Thanks Ken
KEN S | First ImpressionsStaff is very friendly and helpful. They are careful to explain everything and are patient with repeated questions. Access is very easy.
lee h | First ImpressionsAwesome thank U
JOHN V | Overall ExperienceStaff was great! Very helpful! Great prices on boxes and will return anything unused and unopened! The only thing that I had an issue with is they raised the prices after 3 months.
Pamela S | Overall ExperienceThe carts available for us to move furniture on and into storage made the move quick fast and convenient. Thank you! :)
Bernadette R | Online Move InIt was very tight to back my boat trailer into its spot. Sometimes they would have a trailer next to mine that was to big for the spot.Also sometimes the trailer next to mine wasn’t backed in strait so it made it tough.
jim d | Overall ExperienceWater leak in unit caused minimal damage
Virgina A | Overall ExperienceThey dont answer the phone at the location. So when i had an issue i need to talk to them about i would have to go into office during business hours.
CHEYENNE L | Overall ExperienceExpensive but convenient. Staff is very helpful.
Teddi H | First ImpressionsMy name is still spelled wrong after 3 attempts to correct it. And I wanted monthly billing to my credit card and it was not done correctly by U haul employee. Asked to have monthly billing sent to my home in another state and they can’t do that. Why can’t they is the question I would like answered still.
Dean I | First ImpressionsFriendly staff - location was excellent - easy in and out
Brenda F | Overall ExperienceEstebon was very nice and helpful we really did appreciate his help
Wanda B | First Impressions$19.50 truck rental is deceptive because with mileage cost me $89 ???
Andrew C | First ImpressionsEveryone was GREAT at this location I wish ALL businesses had this friendly and helpful of staff Awesome does not even describe how great these people and location were thank you
John N | Overall ExperienceSouthfield and friendly stuff very good prices for the unit I hope to keep it that way
Victor R | First ImpressionsI was renting a storage across the road at Tower storage and needed a second unit. I had such a bad experience with them, that I got my second unit here, And I wish I would of came here first. Employees were ALWAYS polite no matter how busy they were, and very helpful when I needed truck last minute. Thank you for your good ole school service it's much appreciated!!
Rebecca H | Overall ExperienceGreat place. Awesome service. Everyone was great. Thank you EVERYONE!
John N | Overall ExperienceStaff was very accommodating including the GM.Went over and above for a great experience. Thank you to all, Robert B
Robert B | Overall ExperienceFacility was secure and convenient. Staff was very helpful and kind. Dust from the gravel lot must have gotten into my unit. My belongings were extremely dirty/dusty upon removal. Other than that it was a pleasant experience.
THOMAS N | Overall ExperienceOur only concern is that the space is advertised with electricity. While not a must, it is rather important. We couldn't find the hook up not could one of your associates.
Larry P | First ImpressionsWe loved your UHaul RV storage facility, and the only reason we transferred our RV was a lower storage price. Continue the good work.
Isabel D | Overall ExperienceGreat service
David R | First ImpressionsStaff is awesome and courteous.
Robert B | First ImpressionsGreat service
David R | First ImpressionsCost is high and I don't like the interior units because I am disabled with very bad feet
STEPHANIE B | First Impressionsthey are awesome and they all do a fab job. it was an awesome experience during a stressful time .
sheema D | Overall ExperienceSafe but costly
richard d | Overall ExperienceDust is a problem. It blows around the doors coating all items inside to have a heavy coat on them in a short period of time.
Thomas W | Overall ExperienceVery helpful and friendly staff. THANK YOU!!!
Diana O | First ImpressionsKristara’s team is awesome and very accommodating. We always treated very well and we’ll be back for another Toys for Tots next year!
Alex G | Overall ExperienceExtremely satisfied
ANTHONY W | Overall ExperienceNice, friendly and helpful staff
Scott A | First ImpressionsPhone system sucks. And even your email demands more crap. I won't be using your company again.
John S | Overall ExperienceVery helpful staff
janell o | First ImpressionsAlways go to U-Haul first
ANTHONY W | First ImpressionsThis is the "go to place" for us for moving and storage! Fast, and efficient staff, and helpful to us coming from out of town. Amazing how clean the storage facility is! Thank you so much.
Terry W | Overall ExperienceThe experience was grade A. We never found anything that was below par. Thanks for the service.
George B | Overall ExperienceI believe it was Scott that helped check in my trailer return. He set up a storage unit, walked me to the unit and explained the entry and exit process. He verified the card used to enter and exit worked correctly and set up a code in case we did not have the card. He was very helpful and friendly.
GARY P | First ImpressionsThe team was very helpful, walked me to the unit, and showed me how to access the codes. Very close to my home which is important. Very nice group.
Dana M | First ImpressionsExtremely helpful and very efficient at checking me in, and getting us rolling on off loading our truck! I will be recommending this storage place to my colleagues at Keller Williams, as we're always on the lookout for moving support. Thank you for your help.
Terry W | First ImpressionsToo small for RVs and camper trailers; they try to squeeze too many units into a small area. Because the area is so small, it is very difficult to back a 30’ trailer into the spot, especially with a 21’ truck besides, and all the while trying to avoid the structure poles, other units on each side, and the motor homes or trailers parked on the opposite row. We tried but had to cancel our contract and go to the much bigger Uhaul place on Hunt Road in SanTan.
Philip B | Overall ExperienceI always have GREAT customer service , thank you to your staff and keep up the great work....
jason f | Overall ExperienceVery nice people at the store and would definitely use this storage unit again if need be.
Sheryl M | Overall ExperienceSo far so good!
Jeff W | Online Move InTo much dust needs more paving ! The people were great!!!👌
JERRY S | Overall ExperienceThe manager is very good.
JAMES H | Overall ExperienceMix up with change of customer name. Corrected well by manager
walter c | First ImpressionsThey make a mistake with my reservation. They charge me double. The employee who helped me not even went outside to show my were was my unit, even he knew I was struggling to understand the map.
Lilian T | First ImpressionsRented 10 x 25 foot rv space online for a move in date of 6/19/21. Upon arrival informed they have a 10 x 20 spot. Staff stated nothing they could do to help, take it or leave it. I had just purchased the trailer that day and had expectation it was to be stored in safe location. The spot was advertised as covered however 1/3 trailer was uncovered. I was able to secure a spot in a different storage facility the following day and moved the trailer less then 24 hours after we arrived at uhaul. I spent 120$ for 18-20 hours of storage in a site. The 2 young men on duty were poorly trained, one young man was trying very hard to find a solution but appeared subordinate to the second young man and that young man never looked us in the eye and simply said it’s not our problem, the reservation system never works and does not guarantee you what you rented and take it or leave it. I trusted the reservation to have a spot to park my brand new trailer at, I could not just leave it on the street. Not many options late afternoon on an Saturday afternoon on a reservation I made well in advance
Anthony Y | Overall ExperienceI reserved a 25 foot covered RV slot, was not available, I was put in a 20 foot spot. The rv is not covered. Why reserve a spot that is not available?
Anthony Y | First ImpressionsThank you. I will be in contact when I need storage again.
robert v | Overall ExperienceI have been renting trucks and trailers from this facility for years. I even saw them build the storage facility as I was driving by or renting a truck. I have always had an excellent experience at this facility renting a truck or trailer and now renting a storage unit. Thank you U-Haul and your excellent people. Bill
William M | First ImpressionsWhen I called regarding my reservation at a different U-Haul location and they told me my reservation was no longer valid because my spot was already taken by someone, I went into panic mode because my husband was driving back with the boat at that very moment. The staff at that other location was very cold and couldn't be bothered to try to make things right. I found this spot on a chance the next morning and called as soon as I could and spoke with Alisha Padilla who was extremely friendly and a pleasure to work with. Thank you for taking the time to listen to me and making my experience with U-Haul much better than the last one. When we got to the U-Haul location, Alisha had already left for the day, but two young men were there who were also just as pleasant and were very helpful. I didn't get their names, but they should be recognized for their exceptional customer service as well.
Michelle U | First ImpressionsThanks to owner (first name starts with E) who instantly recognized my need for a bigger unit! Just a suggestion to offer something else if the cylinder lock is not needed. I already have a cylinder lock and would have preferred the hitch cover instead (which gives Uhaul advertising on the road).
Kevin R | First ImpressionsEveryone was very helpful and made our experience a good one.
Regina H | Overall ExperienceGreat customer service and such a clean facility!
LISA Z | First ImpressionsWell run U-Haul store. Manager does a great job
MARK S | Overall ExperienceThank you guys for the help
Andrew D | First ImpressionsAshley and Alysha are the A-Team of uhual. They make every visit to uhual an experience and a dream come true.
ALEJANDRO D | Overall ExperienceI highly recommend the Sun Lake's Chandler storage and truck rental.
Francine C | Overall ExperienceWonderful experience. Alisha Padilla was excellent to work with and accommodated our needs. Highly recommend 👌.
Wendell H | Overall ExperienceIt was great! But when we reserved a unit we asked for a climate control unit. When we showed up there were no climate control units. But they were very nice and apologetic about it. We worked it out!
jason s | Overall ExperienceEveryone did their part and extremely well. I got a call from the manager saying my trailer was available tomorrow. She knew where I was going and concerned about my travels due to weather conditions. Personal Touch.
Eugene H | Overall ExperienceI had a problem with billing. I pay most of my bills, including this one, by internet.
Morris J | Overall ExperienceVery friendly staff
Don B | First ImpressionsAlisha Padilla called to confirm the rental. Upon our arrival she went well beyond normal customer service to make sure all of our desires were met or exceeded. Great customer service.
Thomas W | First ImpressionsThey staff was very friendly and I was grateful for their assistance and support to make it as smooth and easy as possible. They also assisted with switching my return of the rental truck and vehicle transport, because they saved me from driving to another location to return them. I would recommend this storage facility to anyone!
Timothy B | First ImpressionsWe would still there, but had to move because we needed a larger spot. Will come back when one becomes available.
JACK M | Overall ExperienceI have never had a bad experience at UHaul. Most frequent locations are Chandler (Alisha), other is Ft Collins on College street.
Eugene H | First ImpressionsAshley was great
sarah b | First ImpressionsThis facility is the best, very friendly and helpful. The other thing is I was greeted by a young man ( Larry Smith ) to rent a storage space and for such a young man he has a heck of a future ahead of him with his attitude. I will be the first to say we need this young positive attitude to continue for our future he was exceptional good job!! I also want to say when I picked up the truck the ladies behind the counter mirrored the exact same customer service. Thanks again, the Fritz family
jason f | First ImpressionsVery well managed staff
Gino J | Overall ExperienceEvery time it rained, our side of the area was cover in water for several days making it difficult to get to the motor home. Rating would have been higher except for that problem.
Bill W | Overall ExperienceAlisha Was extremely knowledgeable and professional!! She guided me on everything as a first time user of Uhal!!
ZANA I | First ImpressionsGreat facility and the staff was very helpful!
Steven L | Overall ExperienceThe storage lot is not well maintained because the tree above my space is never trimmed or cleaned up. The leaf debris is messy & dirty on the camper. The covered area was only a partially shaded area. The lot is very dust & most campers are covered in dust. We have to wash them before you can use them.
JOHN H | Overall ExperienceA
Craig B | Overall ExperienceThe only complaint is the back lot where you park the rv is that it doesn’t drain well. Water gets deep hard to acces.
gregg S | First ImpressionsThey are so helpful and nice!!
Laurie D | First ImpressionsThe gate is broke so you can’t access the units. It needs to get fixed quickly.
David S | First ImpressionsAlisha at Az av and Riggs was very accommodating and friendly. The other staff were good too. Mike Donnelly.
MIKE D | First ImpressionsWhy did I have to purchase a U-Haul lock? Other spaces had various types of locks. Don Palm
Donald P | Overall ExperienceA
Craig B | First ImpressionsLights/motion sensors only occasionally worked. Gate was often open/inoperable. No RV Dump. Propane hours and available personnel was scarce. Price was very reasonable.
Richard N | Overall ExperienceWe had termites in our unit when we were moving out of it after a year. It looked as though they came through a patched hole in the cement floor.
Dante P | Overall ExperienceVery nice staff, clean, everything well maintained.
Corey C | Overall ExperienceOverall good prices, facility and business. However after a rain my trailer would sit in 4 inches of water until it evaporated. I had to bring in gravel myself so I could access my unit. They wouldn’t do anything to help even though they knew of the problem.
David W | Overall ExperienceAlisha was fantastic to work with!
Steven L | Overall ExperienceThe door on my unit did not close properly. There was a gap at the bottom which allowed dirt & dust to enter. My belongings were dirty.
Roger N | Overall ExperienceVery helpful and easy to work with
Timothy A | First ImpressionsAlisha and Mark were very helpful and a pleasure to work with!
Steven L | First ImpressionsThe gate code I was assigned didn’t work at first which means I had to go back to the office. The staff said it was a glitch in the system and went out to let me in but 4 months later when I went to get my belongings from storage the code worked. It was a pain to have to use the code to get out of the gate.
Kelly V | Overall ExperienceI paid automatic payments every month for 5 months on the 16th of each month. I paid $175 on August 16th through September 16th. I cleaned out the storage unit and turned in the remote gate opener August 28th. They refused to give me a refund for the 2 weeks I'm not in the unit. Not very good customer service. I will not use Uhaul anymore. I will recommend friends not use them either.
john r | Overall ExperienceWhenever I called with a question the staff answered it and more and did it all long distance. Thank you
PAULETTE B | Overall ExperienceRented and cancelled during the pandemic. I found the renting to be safe and the staff friendly and answered all my question. Very easy and quick to rent. After sold my item, was able to cancel my reservation with just a phone call. Very simple. Very pleased.
DAN B | Overall ExperienceThe staff (Gen Manager) was super friendly and got us exactly what we needed at an extremely good price. It took no time at all and she got us hooked up with auto pay quickly. HIGHLY RECOMMED; EXTEMELY HAPPY/SATISFIED!
Dennis H | First ImpressionsAlways clean and well cared for. Everyone I ever had to deal with was very helpful and courteous. When I bring the boat back, I will store it there again.
Steve s | Overall ExperienceLots of patience and great customer support. Thank you!
Dakota J | First ImpressionsEasy access to the unit 34/7, secure and safe location, friendly and helpful staff during office hours.
paul s | Overall ExperienceCustomer services at pick up was somewhat rude
Real P | First ImpressionsThe staff at uhaul were very pleasant & Helpful. The management was particularly excellent, they worked with me thru this rough pandemic time. I will always use uhaul services over any other ! Again, thanx to sandra's the assistant manager, she was very helpful & professional, thank you sincerely, Mike henry
Mike H | Overall ExperienceStaff was very friendly, especially Sonya. Facility was clean. Storage area Is not very well lighted. It took far too long to repair damaged gate so for a while anyone could get into the storage area. The roll up doors didn’t seal at all and dust was a huge problem.
Byron M | Overall ExperienceSonya was very good to work with and signing up for a RV rental spot was seamless.
Levi M | First ImpressionsEasy access, friendly staff, close to home, clean, secure
Michele V | Overall ExperienceExceptional staff! Will recommend this Uhaul To all my friends Chris, Kristara and Sonia are awesome and run this facility awesome.
Sonia N | First ImpressionsStaff has always been helpful and polite
Bruce A | First ImpressionsAlways friendly and helpful.
TROY W | First ImpressionsI wish that all areas were blacktop to keep the dust down - that is why I marked average
Al H | Overall ExperienceThe employees were nice and helpful.
Daniel C | Overall ExperienceI had to change my reservation a couple of times and the office staff was very accommodating and patient
Elizabeth A | Overall Experiencewe had items stolen from our travel trailer and when we told office it seemed like no big deal to them. I suggested they send email out so people would be aware but nothing happened, water drainage ba
KRISTY H | Overall Experiencethank you for the use and assistance
Gary A | Overall ExperienceStaff was always pleasant and accommodating. They could use a little more help because customers did have to wait for assistance per my observation.
Rose R | Overall ExperienceRather not
walter b | Overall ExperienceKayla and the rest of the staff were very professional and great to work with had a great experience. Definitely would recommend that location.
Krissy H | First ImpressionsAppreciate getting a full refund after a couple of days into the new lease
Don B | Overall ExperienceI was very impressed with the staff and their customer service. I would suggest having a way to connect by phone to the Sun Lakes store, since I always would get the Customer Service line.
Deborah S | Overall ExperienceEveryone was very friendly and helpful. Room was clean and up to my expectations. Check-in process was quick and easy. I would recommend this U-Haul location to anyone looking for storage.
Richard L | First ImpressionsManager made things work. Excellent
roberta m | First Impressionsgood job
walter b | First ImpressionsThey found me good size unit
linda d | First ImpressionsRude lady the past two times i was there
Donna W | Overall ExperienceI only used the facility for 2 months.
Christine H | Overall ExperienceWent with indoor storage and it was definitely worth the price
cindy b | Overall ExperienceNice friendly staff and they went out of there way to make sure I was completely satisfied.
sylvister w | First ImpressionsThe staff are so helpful. Moving is stressful but the storage with U Haul was simple and stress free thanks to the staff at the Arizona Avenue location.
Jane K | Overall ExperienceI am in this business often for trailer, truck & equipment rentals, packing supplies, and storage. Every single time I’ve been in, everyone goes above and beyond expectations.
Janet S | First ImpressionsI moved out on the 3rd.
Debra A | Overall ExperienceStaff was amazing. Kayla went out of her way more than once.
tammy c | Overall ExperienceExcellent service
Bernadette J | First ImpressionsGreat storage facility
Richard R | Overall ExperienceFriendly staff, clean facilities, clean storage unit, wide assortment of supplies and services, convenient location, secure and safe 24-hour access. I highly recommend!
paul s | First ImpressionsNo one at counter when I got to the store. The one person who eventually showed up seemed confused and overwhelmed. I had to drive back to office to get him to take locks off storage units. Tried to c
ANDREW G | First ImpressionsAlways helpful!
jan s | First ImpressionsVery accommodating!
ROBERTA B | Overall ExperienceQ
Water S | Overall ExperienceSonja is great. She's pleasant, efficient and knowledgeable. She accomplished what I needed to get done and the large storage locker I rented was very neat and tidy the day I moved in.
Byron M | First ImpressionsVery pleased with both Tucson and Sun Lakes service and personnel.
jolene S | First ImpressionsLeft due to your price increase.
Oscar T | Overall ExperienceA family emergency required getting things in storage immediately. Uhaul staff were helpful, efficient, and supportive. Excellent experience.
Deborah C | First Impressionsthe employees were always nice and friendly and helpful.
Steve A | Overall ExperienceUseless staff
Jason M | Overall ExperienceFine
steven a | First ImpressionsI couldn’t be happier with the wonderful way I was treated. I’m also very happy with my storage facility so the entire experience was truly a pleasure.
Danny R | First ImpressionsVery courteous!
Traci R | First ImpressionsVery nice and understanding people..
Angela C | First ImpressionsI have rented a covered parking space here for the last three years. No issues, service and staff are great.
Richard J | Overall ExperienceThe manager, Chris and his staff were always helpful and pleasant. My questions and concerns were promptly answered and addressed. Thank you for a stress free experience.
Randy H | Overall ExperienceRented a truck and rented a storage unit all in one quick visit. Customer Service was excellent!!!
Pamela C | First ImpressionsI had to do all of this long distance (I live in Virginia), but they were awesome over the phone!
Laura G | Overall ExperienceThanks for helping with our storage needs!
Katherine W | Overall Experienceeverything was great
Dan A | Overall ExperienceVery proficient and great help and nice and speedy to make the evening go faster thank you so much
Kurt M | First ImpressionsA bit pricy
Corey D | Overall Experience1st time trailer storage users Staff was outstanding & quite helpful Great provision of wood blocks Greatly appreciated as we were unprepared Have a Blessed Day Bill & Deb Petty
Deb P | Overall ExperienceYour location is excellent and a prime example of U-Haul should be. The woman who helped me on January 1 is extremely good at her job. I’ve had nothing but good experiences from your staff.
Andrew R | First ImpressionsOk
Charles D | Overall ExperienceSonia has been incredible at accommodations and helping me arrange my move in. I have found U-haul to be very dependable and I know I can expect the best service when It comes to moving and storage.
Melissa M | Overall ExperienceWe had our storage unit for several years and the staff and facility were awesome! Thank you U-HAUL!
CARY N | Overall ExperienceThe facility was really nice but it was the staff that made the experience "excellent"!
TRACY J | Overall ExperienceA good experience!
Loren T | Overall ExperienceBest experience with U-Haul all around . From PGH to Tempe to Sun Lakes. The employees made it happen. Sonia in Sun Lakes made me feel welcome Was EXTREMLY helpful getting my storage needs met !!!
Melissa M | First ImpressionsOrganized, polite, helpful,. I have used this facility before and have been always satisfied.. Thank you
MARK S | First ImpressionsGreat experience overall! Thanks will return😀
Robert S | Overall ExperienceWould like to THANK Spencer for all the Great Customer Service
dennis k | Overall ExperienceIt went much more simply than the one I went to across town.
justin w | First ImpressionsStaff was always very accommodating. Rates are competitive for the area. Kudos!
dan o | Overall ExperienceVery nice thank you
Dorothy A | Overall ExperienceA few times late at night/early morning that I stored my car, there was a car waiting outside the gate for me to open it. 1x I had to sit 20 min for them to leave. There should be a security to call
Melinda B | Overall ExperienceI had almost of 10 years of experience with this business both renting storage and equipment and never one complaint.
ORMAL S | Overall ExperienceStoring our 27' toy hauler at your facility was easy and convenient. We appreciate the great staff and functional facility with power at each storage sight.
DENISE M | Overall Experiencegreat team work!!!
William A | ReservationIt worked out just fine. Clean, safe, & well lit, with friendly & helpful staff. Just make sure you're out the gate before gate closing, or sign up in advance for an upgrade to 24hr access.
Suzanne L | Overall ExperienceAll good
Christine S | Overall ExperienceI don't have an answer for the questions as I never visited the facility. I gave a lower star rating as the lack of communication was upsetting and never did receive a phone call.
Jennifer K | Overall ExperienceI will definitely recommend and use this facility again! Excellent service and so easy to use the storage areas!
Kurt M | Overall Experiencelala
Erik R | Overall ExperienceI can not rate certain items since I have not been the sun lake facility. One concern is some of my contents in the u-box were wet. It appears that water was leaking inside the storage box due to rain
gary c | Overall ExperienceSonja was professional & friendly along with everyone we dealt with. We have used this location several times and we will continue to do so just for that reason; you won't be disappointed either.
Gregory R | Overall ExperienceNicest employees out of all the UHauls I have been to.
chris l | Overall ExperienceThe staff was very helpful and kind. I would rent a Uhaul from this location in the future.
lynda w | ReservationAll was good.
James P | Overall ExperienceGreat Proffessional staff! Flexible with storage arrangement. Excellent hours and good with problem solving.
luren h | Overall ExperienceU-box - the best way to move! We had 6 boxes delivered from CA. When we got here, they had our boxes all ready for pick up. It made it so easy to drop off a box and hook up the next.
Vique C | Overall ExperienceWe were very pleased with the uhaul experience
ken l | Overall ExperienceWe used the RV storage facility. No pavement so dusty. Not enough room to safely, easily maneuver and park our trailer. Other facilities have provisions for maintenance. Had to go to a better place
Jerald B | Overall ExperienceDavid and his staff were professional Facility was always clean and neat thank you for everything
John G | Overall ExperienceIf I needed to rent a truck or use storage again in the future, I would gladly use the Sun Lakes U-Haul and Storage facility.
Katherine P | Overall ExperienceExcellent service and friendly as well as professional staff.
Katherine P | Overall Experience*****
Jane C | Overall ExperienceAnnoyed
John W | Overall Experience