Customer Reviews for U-Haul Moving & Storage of Sun Lakes

Rating:

5.0

Best uhaul I have ever used

Rating:

5.0

Your staff was super friendly and very helpful, both picking up the trailer and returning it. I was quite impressed .

Rating:

4.0

The fuel gauge reported is not accurate.. set to a higher mark

Rating:

5.0

Pickup was on-time and friendly.

Rating:

5.0

Nothing comes to mind in that regard. The experience Wes fine

Rating:

5.0

The guy who attended me was superb.

Rating:

3.0

My grandaughter dropped off in time with full tank no mention by retailer of another charge

Rating:

3.0

I was told I would have and upon arrival at the pick up location found out I didn't not so was a complete waste of money and time. I now have additional charges if $30 pending for what, I have no idea. Honesty would great!!

Rating:

1.0

Erin is great!

Rating:

5.0

Very accommodating! Appreciate staff!

Rating:

3.0

Next time you confirm a pickup with a customer don't have issues when there ready to pick it up and then charge them twice for a truck

Rating:

3.0

My name is still spelled wrong after 3 attempts to correct it. And I wanted monthly billing to my credit card and it was not done correctly by U haul employee. Asked to have monthly billing sent to my home in another state and they can’t do that. Why can’t they is the question I would like answered still.

Rating:

1.0

The truck was in horrible condition. It started acting up half way to our destination to the point where we were concerned whether or not the truck was even going to make it to our final destination. Extremely bumpy ride with the truck more than likely needing the shocks replaced - the truck overall seemed like it needed to be retired! Worst experience EVER!! Charged $4500 for a truck that barely made it, and was in ABSOLUTE horrible shape mechanically. I can't even believe that uhaul would put a customer into a truck that was that unsafe!!!

Rating:

5.0

Great customer service.

Rating:

5.0

Super smooth and quick rental experience.

Rating:

5.0

One of the containers had front locking compared to the second that had the locking on the side. The front locking hook was screwed onto the container with screws so large that it stopped the latch from being flesh with the container. Because the latch stopped half way, it partially blocked the hook making placing my lock into the hook impossible. One of the screws had to be removed in order for lock to be placed. Going forward, use the locking mechanism that locks on the side of container not the front.

Rating:

2.0

Was a week late getting the u box . Was charged twice in July for the monthly rental. Put on hold for 30 or more minutes several times trying to resolve the issues. I would like someone to call me regarding the unresolved issues. 480 487 4936. Pat

Rating:

5.0

Friendly staff - location was excellent - easy in and out

Rating:

4.0

What a horrible experience. Not only did they mess up my reservation three times I was told on the phone I would get 215 miles and when I returned it I found out I only had 190 miles. When I went to call customer service I was told to call different numbers and put on hold several times. Because they changed the pick up location because they did not have a vehicle ready like they said they would they changed my mileage without informing me. Yes I understand it's on the paper but when you're in a hurry because you have to move your whole house things tend to get over looked. However, I feel it is the responsibility of the vendor to let the consumer know that it's changed. Both facilities for dropping off and picking up were nice and the customer service was excellent. However I was told on the phone when I made the reservation it was one thing and when I dropped it off I was told another. They say that the calls are recorded go back and find the recording and refund me my money. I'm just disgusted with this company. The lack of communication within the call centers is ridiculous.

Rating:

5.0

Great service, very welcoming and didn't take very long.

Rating:

5.0

smooth process, especially if you reserve online.

Rating:

5.0

I was advised that it would take 2 - 2-1/2 weeks for my Uboxes to arrive in Grand Junction, CO. I was told that after they arrived I would be notified by text message or email that the Uboxes were available to be picked up. After waiting patiently for 4 weeks and not receiving any notifications, I contacted Uhaul in Grand Junction. My telephone call was transferred 5 times as the customer services representatives worked diligently to locate my Uboxes. Finally it was determined that my Uboxes were in LONG TERM storage. No one could explain why I was not notified when the Uboxes arrived in Grand Junction so that I could pick them up or why they were in long term storage. Basil, the manager in Grand Junction, was very accommodating and made arrangements for me to pick up the Uboxes the following day. The tracking system needs to improved so that customers know where the Ubox containers are in the transportation process (like UPS or FedEx) and customers need to be notified when the Uboxes arrive at their destination. Customers should not have to spend time and effort tracking down the Ubox containers.

Rating:

5.0

Estebon was very nice and helpful we really did appreciate his help

Rating:

3.0

Check equipment prior to customer showing up. Scheduled trailer had wiring issue. Switched to another trailer immediately, and issue was addressed right away, but not before going through partial hook up process on the original trailer.

Rating:

5.0

New manager is awesome. Last one was horrific. Padilla her last name. Glad you got rid of her.

Rating:

1.0

We were guaranteed 2 u-boxes reserved for over a month, but when the time came, there were no boxes to be had! We even got a confirmation email the morning of the 29th. It was a stressful, awful experience!!! We had to rent a 15' truck instead, but when we went outside to get it, it was gone - so we had to get a 10 footer which left not enough space, leading to having to give up some of our belongings. I was told from costumer service over a week ago that I would be getting something on my other email (janbmartin@gmail.com), but that did not come either! I want compensation for this horrible experience! We spent more money due to hotel stays and gas.

Rating:

5.0

1/4 gas level a pain and truck exterior dirty. also pix of the truck no where near actual condition another delay declining all to note and take pix of actual condition. Truck ran well so no issues there

Rating:

1.0

Have better communication. Actually pay attention to the request of the customer.

Rating:

5.0

I recieved excellent customer service!

Rating:

4.0

$19.50 truck rental is deceptive because with mileage cost me $89 ???

Rating:

5.0

The people were great!

Rating:

1.0

This was the worst experience!!! Although the staff was friendly, no one was able to resolve my issues. I was consistently over charged, told my containers were lost, had my shipment split 7/3 when it went across country resulting in a large bill. I spent hours on hours trying to get my issues resolved and pushed from customer service to U-box and back. We finally did get all our containers, but then took over a week past the original pick up date for them to be picked up due to a broken truck. I am still extremely frustrated about the amount of over billing that occurred, which no one can seem to fix. It's always another group, no matter who you talk to. I've moved across the country using U-box in the past and while I had to do some extra calling to get everything shipped together, nothing like this complete nightmare of a disaster! Please… fix my billing or have a billing department at corporate someone could call to review the accounts.

Rating:

5.0

Great service and great vehicle.

Rating:

4.0

Stop asking so many questions when trying to book a truck. I went to your site to book a truck, not buy packing materials, hire movers, or any of the other 10 things I had to decline before getting what I came to get.

Rating:

4.0

You did great, thank you.

Rating:

3.0

Make sure you check your bank statement after returning the truck. They double charged me on top of charging $50 for gas when we returned it after driving only 7 miles and at the exact mark it was at when we picked it up. They did refund all the charges once I called.

Rating:

5.0

I always have a good experience. Is time I picked up a tow Dolly and reached my destination 25 mile away from U-Haul location. After loading the car noticed the tires on the dolly was showing steel. NOT SAFE ! Had my 2 year old son with me. Please inspect your Equipment better

Rating:

5.0

I've used the Sun Lakes Uhaul twice now. Both times, they were professional, friendly and helpful. I would definitely recommend them.

Rating:

5.0

Everyone was GREAT at this location I wish ALL businesses had this friendly and helpful of staff Awesome does not even describe how great these people and location were thank you

Rating:

5.0

Southfield and friendly stuff very good prices for the unit I hope to keep it that way

Rating:

5.0

Dakota is a hard worker and super friendly.

Rating:

5.0

I was renting a storage across the road at Tower storage and needed a second unit. I had such a bad experience with them, that I got my second unit here, And I wish I would of came here first. Employees were ALWAYS polite no matter how busy they were, and very helpful when I needed truck last minute. Thank you for your good ole school service it's much appreciated!!

Rating:

5.0

Excellent service. One common request for Uhaul management team , earlier we used to have options to pick up one location then drop it in another location without any additional chargers but that got removed now. Please bring this feature back if possible.

Rating:

4.0

My fault for not verifying the fuel level before leaving but I put in $41.50 before bringing it back to the level it was at. I only put on 65 miles. They said they would adjust it for me and that I wouldn't be charged anything additional.

Rating:

5.0

Great place. Awesome service. Everyone was great. Thank you EVERYONE!

Rating:

5.0

Nothing

Rating:

5.0

I've rented a lot of trucks over the years. This location has the nicest, most helpful people! I had to wait for only a few minutes behind a couple other customers, yet the clerk took the time to acknowledge me and assure me that I'd been seen and someone was on the way to help me. When I returned the truck, I needed some additional supplies. While I was looking around, the clerk offered to help, but I said no. He immediately went to work picking things up around the store. As soon as I was ready to check out, he noticed without me saying anything, put down what he was doing and quickly came to help. This is my 3rd time renting from this location and I've always been impressed. Keep up the great work and great job finding such great people!

Rating:

5.0

Staff was very accommodating including the GM.Went over and above for a great experience. Thank you to all, Robert B

Rating:

4.0

Facility was secure and convenient. Staff was very helpful and kind. Dust from the gravel lot must have gotten into my unit. My belongings were extremely dirty/dusty upon removal. Other than that it was a pleasant experience.

Rating:

4.0

Our only concern is that the space is advertised with electricity. While not a must, it is rather important. We couldn't find the hook up not could one of your associates.

Rating:

5.0

We loved your UHaul RV storage facility, and the only reason we transferred our RV was a lower storage price. Continue the good work.

Rating:

4.0

Great service

Rating:

5.0

Staff is awesome and courteous.

Rating:

5.0

Great service

Rating:

4.0

Cost is high and I don't like the interior units because I am disabled with very bad feet

Rating:

5.0

they are awesome and they all do a fab job. it was an awesome experience during a stressful time .

Rating:

5.0

Safe but costly

Rating:

3.0

Dust is a problem. It blows around the doors coating all items inside to have a heavy coat on them in a short period of time.

Rating:

5.0

Very helpful and friendly staff. THANK YOU!!!

Rating:

5.0

Kristara’s team is awesome and very accommodating. We always treated very well and we’ll be back for another Toys for Tots next year!

Rating:

5.0

Extremely satisfied

Rating:

5.0

Nice, friendly and helpful staff

Rating:

1.0

Phone system sucks. And even your email demands more crap. I won't be using your company again.

Rating:

5.0

Very helpful staff

Rating:

5.0

Always go to U-Haul first

Rating:

5.0

This is the "go to place" for us for moving and storage! Fast, and efficient staff, and helpful to us coming from out of town. Amazing how clean the storage facility is! Thank you so much.

Rating:

5.0

The experience was grade A. We never found anything that was below par. Thanks for the service.

Rating:

5.0

I believe it was Scott that helped check in my trailer return. He set up a storage unit, walked me to the unit and explained the entry and exit process. He verified the card used to enter and exit worked correctly and set up a code in case we did not have the card. He was very helpful and friendly.

Rating:

5.0

The team was very helpful, walked me to the unit, and showed me how to access the codes. Very close to my home which is important. Very nice group.

Rating:

5.0

Extremely helpful and very efficient at checking me in, and getting us rolling on off loading our truck! I will be recommending this storage place to my colleagues at Keller Williams, as we're always on the lookout for moving support. Thank you for your help.

Rating:

2.0

Too small for RVs and camper trailers; they try to squeeze too many units into a small area. Because the area is so small, it is very difficult to back a 30’ trailer into the spot, especially with a 21’ truck besides, and all the while trying to avoid the structure poles, other units on each side, and the motor homes or trailers parked on the opposite row. We tried but had to cancel our contract and go to the much bigger Uhaul place on Hunt Road in SanTan.

Rating:

5.0

I always have GREAT customer service , thank you to your staff and keep up the great work....

Rating:

5.0

Very nice people at the store and would definitely use this storage unit again if need be.

Rating:

5.0

So far so good!

Rating:

3.0

To much dust needs more paving ! The people were great!!!👌

Rating:

5.0

The manager is very good.

Rating:

4.0

Mix up with change of customer name. Corrected well by manager

Rating:

2.0

They make a mistake with my reservation. They charge me double. The employee who helped me not even went outside to show my were was my unit, even he knew I was struggling to understand the map.

Rating:

1.0

Rented 10 x 25 foot rv space online for a move in date of 6/19/21. Upon arrival informed they have a 10 x 20 spot. Staff stated nothing they could do to help, take it or leave it. I had just purchased the trailer that day and had expectation it was to be stored in safe location. The spot was advertised as covered however 1/3 trailer was uncovered. I was able to secure a spot in a different storage facility the following day and moved the trailer less then 24 hours after we arrived at uhaul. I spent 120$ for 18-20 hours of storage in a site. The 2 young men on duty were poorly trained, one young man was trying very hard to find a solution but appeared subordinate to the second young man and that young man never looked us in the eye and simply said it’s not our problem, the reservation system never works and does not guarantee you what you rented and take it or leave it. I trusted the reservation to have a spot to park my brand new trailer at, I could not just leave it on the street. Not many options late afternoon on an Saturday afternoon on a reservation I made well in advance

Rating:

1.0

I reserved a 25 foot covered RV slot, was not available, I was put in a 20 foot spot. The rv is not covered. Why reserve a spot that is not available?

Rating:

5.0

Thank you. I will be in contact when I need storage again.

Rating:

5.0

I have been renting trucks and trailers from this facility for years. I even saw them build the storage facility as I was driving by or renting a truck. I have always had an excellent experience at this facility renting a truck or trailer and now renting a storage unit. Thank you U-Haul and your excellent people. Bill

Rating:

5.0

When I called regarding my reservation at a different U-Haul location and they told me my reservation was no longer valid because my spot was already taken by someone, I went into panic mode because my husband was driving back with the boat at that very moment. The staff at that other location was very cold and couldn't be bothered to try to make things right. I found this spot on a chance the next morning and called as soon as I could and spoke with Alisha Padilla who was extremely friendly and a pleasure to work with. Thank you for taking the time to listen to me and making my experience with U-Haul much better than the last one. When we got to the U-Haul location, Alisha had already left for the day, but two young men were there who were also just as pleasant and were very helpful. I didn't get their names, but they should be recognized for their exceptional customer service as well.

Rating:

5.0

Thanks to owner (first name starts with E) who instantly recognized my need for a bigger unit! Just a suggestion to offer something else if the cylinder lock is not needed. I already have a cylinder lock and would have preferred the hitch cover instead (which gives Uhaul advertising on the road).

Rating:

5.0

Everyone was very helpful and made our experience a good one.

Rating:

5.0

Great customer service and such a clean facility!

Rating:

5.0

Well run U-Haul store. Manager does a great job

Rating:

5.0

Thank you guys for the help

Rating: