Customer Reviews for U-Haul Storage of Lynnwood

5,768 reviews

19130 Hwy 99   Lynnwood, WA 98036
(**Limited on site Parking**)

(425) 775-3619

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 775-3619

19130 Hwy 99
Lynnwood, WA 98036
(**Limited on site Parking**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Your after hours return system is total trash. I tried and tried using my phone to dop it, but your site kept telling me I was giving the wrong password. I changed my password, but your system never sent me the verification code text to me phone. I tired that about 15 times. What a waste of time. IN the end, I just left the truck and put the key in the box. You need to fix that.

GARY G. 
Rating:
5.0

Joseph was a great and friendly help!

Greg K. 
Rating:
4.0

Very helpful checkin

Brad W. 
Rating:
5.0

Staff was awesome at check out and return.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Marti G. 
Rating:
5.0

Booked online... Shannon was awesome William at the location was top notch also

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

tim R. 
Rating:
5.0

Professional and helpful. Really helped make a stressful move much better.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

The two gentlemen that assisted us were professionally, friendly and very helpful.

Jimmy F. 
Rating:
5.0

The man at the counter giving me the truck was super awesome!!

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Nikki M. 
Rating:
5.0

Customer did not leave a comment.

Phillip O. 
Rating:
5.0

I highly recommend this location. The customer service by staff was exceptional.

VALENTE V. 
Rating:
5.0

Unfortunately my initial reservation had to be changed from the Ballard location to the Lynnwood location due to a truck breaking down. This was an inconvenience due to the extra mileage ( 32 miles total + Gas & my time fighting traffic etc ). William was a true PROFESSIONAL by accommodating these issues & an absolute PLEASURE to work with 🤙🏾

John T. 
Rating:
3.0

Customer service was well below par. Front desk person seemed irritated and angry with every customer that came up to his counter. Would not recommend this location to anyone.

Robert H. 
Rating:
2.0

I waited 30 minutes in line to pick up my truck that was reserved.

Shawn M. 
Rating:
1.0

Where to begin - why agree to rent me a vehicle from my chosen location only to change location less than 2 hours before pick up - oh and push pick up time back 2.5 hours - why would you think that was in any way acceptable. The new location was understaffed, the printer and card reader broken. Staff were doing there best and they put me in a dirty vehicle because it saved me time. Of course I should not have been allowed to hire a vehicle, had you cared about me as a customer you would have let me hire a vehicle form a different vendor instead of making sure I had no choice. I ended up wasting time and money because of your games and will never use U Haul again

Nicholas A. 
Rating:
4.0

The rental agent was absolutely fantastic but there should have been two at the desk and another out in the lot. This guy was doing it all and keeping a very professional and upbeat attitude through it all! He needs a raise!!

Jeff N. 
Rating:
3.0

Customer service was poor. Staff were rude

Julie S. 
Rating:
3.0

sUPER BUSY AND UNDERSTAFFED. MY WHOLE EXPERIENCE WAS A MESS BUT NOT REALLY YOUR FAULT. THE LADY AT THE STAR MART LOCATION SCREWED ME 100% AND i WANT MY $50 FROM HER.

SHANA Z. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
4.0

Very good considering being short handed and busy! Manager did a great job!

Michael W. 
Rating:
3.0

The vehicle was ok....but required upon return had to put in more gas than what was started with.............

Clifton L. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
2.0

The line took forever and then when i called to extend they put me on hold 18 min and couldnt process my card i had to go all the way in the store

Miranda D. 
Rating:
5.0

William is very friendly and switched me to another vehicle that have an AC. Experience was quick and easy. I highly recommend this Uhaul location. Thank you

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

simple fast courteous staff too

Corinne M. 
Rating:
5.0

William is a great employee. He greeted me with a friendly courtesy as I checked in and was able to provide the full detail of the service as this was the first time I used Uhaul. Also, he was able to move the customer line swiftly as possible on Saturday morning, which i was able to accomplish my tasks within the morning. I will go back there again and referred to anyone to stop by at that location. And may I add to say how please I am that I was able to get my last minute reservation at the Lynwood location when alm other locations were already booked.

Emil A. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
2.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Anton R. 
Rating:
4.0

Offer longer rental periods so I don't have to rent a truck twice! — Also, the steering linkage in some of the trucks is way too loose!

DOUGLAS J. 
Rating:
3.0

This review has nothing to do with the staff but overall improvement needed for company's booking. this is the first time I've had issues with U-Haul experience. When I looked at my email confirmation for address for pick up location it states “Meadowdale Chevron” Location: Meadowdale Chevron 5127 168 St SW Lynnwood, WA 98037 This was not the case upon arrival to pick up U-Haul and was just a gas station. It ends up being at a different location. U-Haul Storage of Lynnwood 19130 Hwy 99 Lynnwood, WA 98036. I believe U-Haul changed location and never received a Call or update as stated on my online account that a representative will call you by July 16th to verify time, date, and location. We also filled the U-Haul before return at half way. More than we actually used but the prior driver only left a quarter tank left which was not helpful for a 75 mile round trip drive

Trisha C. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Kitt V. 
Rating:
2.0

People inside wasted 30 mins if my scheduled rental time, cause I said I paid online and they said that they couldn't see it. Then on of the workers said the truck I reserved was not there. Even tho it was so, I would not recommend this location.

TYSON B. 
Rating:
5.0

William Ruffin is a great person. He was on time to open the store and by himself. He has a great emotional intelligence. He knows how to explain nicely for multiple people who're waiting for rental car pick up. William always have positive energy.

Debebe K. 
Rating:
2.0

The guy who assisted me was rude and trying to rush

NERSI H. 
Rating:
5.0

Although super busy with the Saturday morning rush of customers the two men working kept calm and had a great personality! Always great to work with professionals. Even when I dropped the trailer the man who took my return hard working and super professional with a smile ! Great service

Clarissa P. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

All good.

Jerald S. 
Rating:
5.0

Every time I rent here, the experience is easy and the owner and employees are courteous and Profesional. I highly recommend this location!

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Staff were knowledgeable, efficient, professional, and courteous. Moreso than most other locations, period. I phoned later for assistance and recieved the same service. This location represents what I would expect as an ideal example of "Uhaul."

Jay S. 
Rating:
5.0

Both members of the staff that I worked with for excellent. They were skilled to suggest AlterNet products that I chose to assist in my move.

Chris C. 
Rating:
1.0

Very rude, even snotty staff (1) who tried to raise price after I had reserved on-line, then served a customer who came in after me. Complete lack of respect and regard for me, his customer. I can see why both Yelp and Siri warned me from renting at this location. I will never again rent from this location and will tell anyone who asks me about UHaul to go elsewhere.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

sang M. 
Rating:
1.0

Customer did not leave a comment.

Jordan S. 
Rating:
4.0

Workers were rather condescending, unfriendly, and made things a bit awkward when it wasnt needed.

Micah R. 
Rating:
2.0

The U-box arrived with a different lock, not ours, with no key! The confusion caused a 2-hour delay and ended with the movers having to run to Home Depot to buy bolt cutters to cut off the key! The movers were heros and U-Haul looked bad. No communication!!

Elaine B. 
Rating:
1.0

Don't force us to fill up the truck with a full tank of gas or else we get charged. Seems like a scam to me.

Alyssa D. 
Rating:
5.0

Customer service is preferred over echeck in and out but it is nice to have the option of a late return. In that case, maybe just have a tracker on the rented equipment so drop off May be verified. Nobechecks please. All of your people are awesome especially the guy at our pick up.

Jeanne C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Staff was very welcoming and helpful

Anton P. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Vera U. 
Rating:
5.0

Customer did not leave a comment.

Danica P. 
Rating:
5.0

I was assisted by William (?). He was cordial, friendly, efficient, knowledgeable. I think I was in and out in less than ten minutes. Of course, the online check in and license upload may have contributed to that. The equipment return was even easier. A simple rental but definitely my best U-Haul experience.

Kenneth K. 
Rating:
3.0

Check engine light on.. should be fixed before renting it out again..

Kelly F. 
Rating:
4.0

The assistant manager who helped me was great

Michael M. 
Rating:
1.0

The guy at the counter was EXTREMELY short tempered and terse. It was not a good, or even decent customer experience. I felt I was really putting him out at every turn. The explanations and instructions are super speedy, and I think people like Counter Guy forget we don't do this every day. Then, when I got back from my 9 mile total round trip, and after noticing that the gas level in the truck was just above 1/4 tank when I left, and really hadn't moved, I was told that the truck "gets about 5 miles to the gallon" and was charged for two gallons of gas for 9 miles of travel. The truck actually gets about 12 miles to the gallon. It isn't about the money, but reaming a customer like that? Lame as it gets, really. I will choose any other rental outlet next time I need a truck, for sure.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

Very good staffing support!

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Overall the rental and return procedures were efficient. Although I thought the 24/7 smartphone process was a bit of an overkill, ie. providing 2 contacts or passports, it got the job done.

Chris A. 
Rating:
3.0

Not sure if the guy was having a bad day or just didn't like the fact I was me dropping off from another location. I found him to be very unfriendly.

Kelly H. 
Rating:
5.0

Quick, Easy and they were great all around!

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Joe was fantastic!! He help me a lot !!! Very , very nice person !!!

Claudinei M. 
Rating:
5.0

Well first the truck is clean and sticky. Especially when we get in to the truck to drive . I cannot stand the smoking smell what ever is there please do clean that thanks .

raijieli K. 
Rating:
4.0

I've rented here before. This time was a little different. During check in another employee told me I had to move my vehicle before I'd be served (I was backed to the rental trailer.). I moved. 30 seconds later I was asked by the employee who checked me out to back to the exact parking spot I just left. Clearly the gentleman behind the counter was having a bad day and was taking it out on customers. Not professional, not ok, and not how I want to be treated by a business I spend money at.

Nicholas Y. 
Rating:
4.0

The guy who rented me the truck was fairly unpleasant and had a lot of political views I wasn't interested in hearing. He also put the dolly and furniture pads in the front seat instead of the back of the truck which seemed odd. I had no problems with the truck itself. The man who checked me in at the end of the day was awesome. Polite, friendly, and professional! Overall pretty good experience. Thanks!

Christopher C. 
Rating:
3.0

I was over charged for fuel, hopefully this fuel issues get fixed .

COLLINS O. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
5.0

Was greeted when I pulled in. Was notified that my running lights were not working. Was told one of the tires was 15 pounds low (could have been from the time I picked it up a day and a half earlier). The individual was courteous and welcoming. I will continue to use U-Haul. I have always found the trailers and (usually) the service exceptional.

Gregory O. 
Rating:
5.0

Would not recommend the location in Shoreline, but fortunately the Lynnwood location saved our moving day.

Michelle C. 
Rating:
4.0

The employees were friendly and very helpful

Roger J. 
Rating:
5.0

Very satisfied

jay J. 
Rating:
3.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

Customer did not leave a comment.

ray A. 
Rating:
5.0

Easy in and easy out. Only took about 5 minutes for return.Great job guys.

TERRY N. 
Rating:
4.0

Customer did not leave a comment.

Terrence D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

The trailer rental was fine. The Red haired a$$hole Who checked me in what is reason enough to never go back. He was rude and should not be in the service industry. If I had been able to give something lower than one star I would have.

Peter L. 
Rating:
5.0

I left my driver's license behind by accident doing an online pickup before business hours. The manager found it, called me, and basically saved me hours if not days of frustration (who knows when I would have realized my license was missing). Couldn't thank him enough.

Kelly H. 
Rating:
5.0

Absolutely seamless experience. Easy to rent, great vehicle, courteous and very helpful & efficient U-Haul crew. We'll be using this U-haul location many times this summer for hauling our supplies to our summer events. Perfect!

Carol D. 
Rating:
2.0

Male at the desk provided little to no assistance and when I asked him for help or clarification he told me he did not know. He definitely came across like someone who wants to do as little as possible and not concerned about making the customers experience pleasant.

Clint B. 
Rating:
3.0

Trucks fuel line from the fill port to the tank had been cut. I couldn't add gas to refuel even thought I tried. I was not charged for gas when I brought it back, but neither was the rental discounted for the damaged truck.

Forrest L. 
Rating:
3.0

Customer did not leave a comment.

susan P. 
Rating:
4.0

Customer did not leave a comment.

Alexei M. 
Rating:
5.0

Customer did not leave a comment.

Julio S. 
Rating:
5.0

The truck was in great condition and clean. Customer service was excellent made the experience so easy.

John H. 
Rating:
2.0

Customer did not leave a comment.

Filimon G. 
Rating:
3.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

The staff is super friendly!

Caroline B.  |  Overall Experience 
Rating:
5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

KYLE M.  |  Overall Experience 
Rating:
3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Ashley P.  |  Overall Experience 
Rating:
5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

KYLE M.  |  Overall Experience 
Rating:
4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

David G.  |  Overall Experience 
Rating:
5.0

Excellent all around experience with our move with U-Haul.

Gordon or Carol W.  |  Overall Experience 
Rating:
5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

marci c.  |  Overall Experience 
Rating:
5.0

Great help. Fast, efficient, and very helpful.

JAMES H.  |  Overall Experience 
Rating:
1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

jason p.  |  Overall Experience 
Rating:
5.0

Very good customer service. Thank you!

Marks K.  |  Overall Experience 
Rating:
5.0

Supportive, efficient, helpful, courteous

CHERYL M.  |  Overall Experience 
Rating:
1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away

daniel h.  |  Overall Experience 
Rating:
3.0

This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.

Lynda F.  |  Overall Experience 
No reviews have been submitted for this location.

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