Customer did not leave a comment.Mike S.
Customer Reviews for Universal Glass
(U-Haul Neighborhood Dealer)
Colorado City, CO 81019
(Location Moved currently at 4708 Graneros Rd Colorado City Co 81019)
Services at this Location:
- Mon-Fri: 8 am - 4:30 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Francisco A.
Just want to give kudos to Jennifer who went above and beyond helping me get connected.ROXIE F.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Wendy H.
Customer did not leave a comment.John D.
Customer did not leave a comment.Jackie C.
The location was perfect for me to drop off it was two blocks away from where I put my things in storage made it really easy.Richard P.
Very nice employeesHARRY M.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Jonathan A.
There was no barcode to scan for drop off and there was no way to ensure that the trailer would still be there in the morning. There was no additional copy of the rental agreement as none was given and no contact number that had a business answering message that told you that this location was in fact a business.MICHAEL R.
Great Job and friendly . Happy to have us as customer great to worknwith.Garry M.
It was a good thing I knew the people at this location because the lockbox code for a Sunday pickup was a disaster!Ricou H.
Customer did not leave a comment.Deborah D.
This location is used for another business as well and it has the customary fodder inside the building associated with the other business, however the yard area for the trucks and trailers was as clean as an outdoor yard can be!MICHAEL S.
Great hospitality and customer careFLETCHER O.
Customer did not leave a comment.Kenneth S.
Drop off could not have gone smoother. Fast, efficient and friendly.FRED S.
When a person reserves a unit they expect it to be there and it was not, I had to travel 200 miles out of my way to pick this trailer up. I was given a small discount but that did not even cover the fuel, let alone the inconvenience. This was a very disappointing experience and I dont believe anybody at U-haul cares and I'm sure this is last I will hear about this.Zane B.
The check-in process through the app was awful. The apps GPS didn't have the correct location, the barcode to scan was not where the app said it would be, and I had to retake pictures of everything because the app apparently wants super close up pictures but there were no instructions to say that. The truck was fine but the pick-up process was awful.Sean S.
Customer did not leave a comment.Stanley W.
Customer did not leave a comment.deborah T.
Great place to do business. They handled the return process with no hassles.RICHARD M.
Place was closed. No one around. dropped off in unsecure area?ROBERT K.
Customer did not leave a comment.John C.
Customer did not leave a comment.Antoinette L.
Very friendly and professional Checked out return and charged us accordinglyRuth H.
Open longer hoursShawna M.
The truck I rented in Colorado City, the windshield was filthy dirty, and the passenger side of the cab the floor was full of dried mud. Other than that the track was great. I have always had good 2 best service anytime I've used your company.. I have been very satisfied with the services provided by your companyAudrey T.
Customer did not leave a comment.Deanna S.
Customer did not leave a comment.Melanie L.
Easy to find and easy to dropoffADAM S.
Customer did not leave a comment.Kurtis A.
Customer did not leave a comment.KYLE B.
Everything was great except the app wouldn't upload my picture when trying to check trailer in after hours. Thankfully customer service answered the phone so I could let them know I dropped the trailer off on time.Scott F.
Fast and easy checkin. Super friendly! Easy to return vehicle.Matthew H.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Kelly O.
Arrived at 8:00 as contract stated. Didn't get to leave until after 10 o'clock! Could not get the "code" to the box containing the keys to the truck. Called U-Haul twice and had to re-enter all my data again. Asked the owner if he could get the keys and he said no! He stated that the box was under U-hauls control. Question; how do the keys get into the box? Does someone from U-haul drive out to the site and put them in? Yea, I didn't think so. I have used U-haul many times, but never again.Daniel W.
Drop off 2 days early, shop closed.Barbara P.
Customer did not leave a comment.Barton K.
Customer did not leave a comment.David B.
Would not use uhaul ever again an will tell everyone about your really bad an unsafe companyWilliam M.
Worst customer service ever not concerned at all with safety or uhaul at all 80 miles each way to pick up mt 3 week reserved truck Trailer didn't have lights but sent me down the road with no lights to go thru major cities So sad is uhaulWILLIAM M.
Monday, Aug 10th I picked up the truck and car transporter. I had scheduled to pick them up in Pueblo, 90 minutes north, but U-Haul changed the location at the last minute and had me picking them up 25 miles south of Pueblo in Colorado City. I didn't like that because the original spot was a real U-Haul place and the new place was just an industrial yard of some sort, run by a Marine-looking young guy whose wife ran the U-Haul franchise and she wasn't there and he was grumpy about having to take on her duties on a Monday morning. I'd ordered 4 dozen moving blankets and they didn't have that. They had 6 blankets. He suggested I drive up to Pueblo to get more. Nice. Then the U-Haul guy pointed out how to attach the car trailer to the truck, but wouldn't demonstrate because of "insurance reasons." It was already hooked up, so I drove my car up onto the trailer and the hitch fell off the truck and buried itself in the dirt. Not only that, the trailer fender was in the way of my front door so I couldn't open the car door when it was up on the trailer. I had to wriggle out the window to go tell the U-Haul guy what had happened. He cranked the trailer tongue back up by hand and hooked it to the truck and told me my car door was too low to clear the fender and that other cars had higher doors. I thought, "Shenanigans!", but was operating sort of in a state of shock about the whole move, so I didn't say anything and instead drove 65 miles back home to the the mountains with my window open. I towed it up the last mile-long dirt road to my condo with the window down and collected all kinds of dust inside. I was grumpy about that so the minute I got home, I got on the internet to your U-Haul website to complain and somehow found a video that showed how I could disconnect and lower the car trailer fender out of the way and then any car door would clear the tires underneath. It would have been so easy if the guy had just shown me how. I wasn't happy about any of that, but at least I didn't have to tape a flappy garbage bag over the window and drive 900 miles to Arkansas that way, hoping for fair weather. One other thing: i pointed out some scars of the truck and the U-Haul guy said "Don't worry about that - you have complete insurance and could total the truck and you're covered." Do you like your insurance and equipment discussed that way?malcolm M.
Customer did not leave a comment.GREGORY M.
Very accomodating, easy and fast!Matthew H.
Customer did not leave a comment.Randall S.
Nothing they went out of their way to help us.Christopher Higb H.
No one at the site. Dropped off at locked front door.ROBERT K.
Thank you for your swift attention and friendly demeanor!Heather R.
Customer did not leave a comment.Beverly T.
Excellent customer serviceEdith M.
I dropped my truck and keys off at location in drop box. No one was available this date but I'm sure the facility is greatLisa N.
Customer did not leave a comment.Dennis M.
I was treated professionally. I will return for future needsDennis M.
U-Haul sent me on a 3 hour drive to pick up the 20 foot truck. The appliance dolly was not there, so I had to call around to find one. When I found one it was at the location I requested to pick up the truck to start with. I was informed that they not only had the dolly but the truck as well. They also had the 26 foot truck I needed so I had to rent it a day early so as to insure I had both of the trucks I needed. By the time I was finished with the renting of the trucks and dolly I was unable to load anything that day and I didn't get back home till after eleven that night. because of having to find someone to ferry me back and forth to pick up both trucks. I was very disappointed with the rental!Michael W.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.Vernon A.
There was no one there when I dropped off the trailer; however it was easy to park the trailer.Craig H.
Bought a ball and hitch from your Lakeland, FL location before leaving. The ball needed to be attached to the hitch and the service department did this for me. At the end of my drive to Colorado I discovered the ball had not been torched down properly and had nearly come off the hitch! There was less than half an inch of threads before it would have released from the hitch. Very alarming since I had gone over a steep mountain pass at the end of the trip with live animals in my trailer. I am hoping this is addressed so that no one losses their life over such a critical issue. I can provide the store where this occurred once I unpack everything and gain access to the receipt.Antara S.
Customer did not leave a comment.Beverly T.
Customer did not leave a comment.patrick K.
Customer did not leave a comment.EUGENE S.
All went well, thanks, Richard.Richard T.
Great people, great trailer, and it was set up in a hurry.Lindsey B.
Customer did not leave a comment.Martin G.
Help you customer especially if 1st time customer and do not know what to do. If computer down call 800 number to help. Had to request they take my contract number to report receiving the trailer. Just to make sure we called 800 number ourselves to report drop off after disconnecting.Gerald P.
Customer did not leave a comment.George K.
In and out quickly great serviceChris D.
Great service and friendly will be back here to rent.Chris D.
Customer did not leave a comment.KYLE W.
My bill was wrong and said it would be fixed when I go to my destination. When I got to destination they couldn't fix it. Different marketing area. What a messThomas M.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.pam B.
Customer did not leave a comment.Barbara P.
We waited an hour for someone who knew how to rent out the equipment. When we tried to return the equipment at our destination, they tried to charge us an extra $160 because our rental agent set up the rental incorrectly, forcing us to drive back to his location and return our equipment there or pay extra.Chris G.
Personnel did not know how to complete turn-in paperwork, charged us for gas (returned truck with more than was in at pick-up), charged us 2 extra days instead of 1, had to make complaint to U-haul corporate, still waiting on reply. Also not a good experience.Roxie F.
Jennifer went above and beyond to help us out and we were so appreciative of her kindness!!Jamie Z.
Have cruise control on long distance trucks.Janet W.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Marc A.
Customer did not leave a comment.allen H.
folks were very kindanthoney H.
Sell me one of those trailers....Scott C.
Customer did not leave a comment.CHERYL C.
Customer service at both the pick up and drop off locations was great!Katheryn J.
Customer did not leave a comment.Kelly S.
This location needs to open on time not 1/2 hour late.Gina B.
Customer did not leave a comment.BENNY A.
Customer did not leave a comment.Michael O.
Using it again in two daysTERRY K.
The branch at Universal Glass is a joke. They wouldn't print me a receipt, they didn't have the right truck originally, my quote was not reserved, and I think that the guy running the place was a tweakerAlexander C.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.Lori U.
Excellent customer service very friendly best uhaul locations I have ever hadWayne D.
Customer did not leave a comment.Andy M.
A better open trailer selection would have been nice. I am not bashing the location or service I received. The trailer was over kill for the motorcycle I was moving. Kinda pricey as well.BRADLEY B.