Customer Reviews for Valley Kwik Mart Inc
(U-Haul Neighborhood Dealer)

150 reviews

32 Ideal Pk Rd   Catawissa, PA 17820
(In slabtown at Rt 42 &SR 2001)

(570) 799-2204

Location Hours

  • Mon-Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(570) 799-2204

32 Ideal Pk Rd
Catawissa, PA 17820
(In slabtown at Rt 42 &SR 2001)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
2.0

I thought I was dropping it off at a meth lab. I will Never use UHaul ever again.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

MIckey Y. 
Rating:
4.0

Have the truck available I reserved 2weeks prior.

Frank P. 
Rating:
3.0

The personal service was very good but what I had ordered for pick up was changed I day before to another location out of my way and made my experience less exceptable. It would have to be made better for another time

Bill W. 
Rating:
1.0

In general, I would not recommend uhaul to anyone. They have me a locked in quote when I reserved my rental, then charged me about 400 dollars more, which we have been told by customer service that the extra fees should not have been charged, yet they haven't been refunded. Then upon drop off, uhaul charged us another 206 for extra rental fees that shouldn't be. We were told we had 2 extra free days, due to the storm and an accident on the way and that we were able to drop off in a different location, with no extra fees, being that it was half the miles we paid for and more fuel in the truck than when received. Not using them again. I'll go with perspective in the future. At first glance, they seem more expensive, but adding all of the extra fees that should not have been added, it equals out to be what penile quoted me. I have friends that have had the same issues with uhaul.

jennifer S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Very personable and helpful.

gerald T. 
Rating:
5.0

Customer did not leave a comment.

Mick S. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY P. 
Rating:
1.0

Very remote and out of the way for a uhaul location. The location was an old and outdated quick stop mart about 10-15 minutes away from the actual town.

Skylar A. 
Rating:
4.0

Customer did not leave a comment.

AMBER B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
4.0

The employees were not the problem. It was uhaul themselves. I needed to rent a truck I picked a location to pick up and drop off come to find out that was a request for the location and I could travel up to 50 miles to get the truck that's crap. With everything customers have to go ready driving up to 50 mile is beyond exhausting. There has to be a better way for you to schedule your trucks.

John and or Amy K. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Louise was friendly and helpful. Valley Kwik Mart is very conveniently located for me. The dolly trailer was sturdy and easy to use. And the rental price was reasonable.

Nathaniel G. 
Rating:
3.0

Customer did not leave a comment.

Vicki E. 
Rating:
5.0

Women was very nice and polite. Would definitely recommend them to others.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Ian Y. 
Rating:
3.0

Well I know one thing you could do, just don't charge people for 2 PM for only 2 gallons of gas when you don't have a meter in the vehicle to put exactly what it was because who knows what 7/8 of a gallon was in there or whatever I put the needle world look like it was that when I got it how am I to know it was 2 gallon short so yeah I consider that ripping me off but yeah put a meter in a truck or something that can tell people exact

Robert C. 
Rating:
5.0

Had a reservation with a different location and had an appointment to pick up a vehicle needless to say I missed it I called the original location and was told that they the two units were broken I think they just didn't care about it and didn't want to come and take care of me and I was treated rudely and he just told me take it up with Uhaul and hung up on me the rep I talked to was very nice and the new location was great very professional but I was very disappointed with the shady location and grimy used car dealer feel that I was originally told to go to . Sincerely Richard Knapp

Richard K. 
Rating:
3.0

Customer did not leave a comment.

ryann G. 
Rating:
5.0

The original location and situation was horrible. I give my overall experience very low marks. I will not be recommending U haul to anyone. My reservation was not ready. No one called to inform me. I did not get what I reserved. This experience was emotionally taxing and stressful. Then, all my Christmas gifts were soaked in rain because the trailer did not keep the weather out. I am lucky nothing was permanently damaged. Not doing this again. I will look for another company next time.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

sally D. 
Rating:
3.0

Customer did not leave a comment.

Wendy M. 
Rating:
4.0

Friendly service, off the beaten path.

charles S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Just dropped key off

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Ranae W. 
Rating:
5.0

They went above and beyond with their service. I would highly recommend this location. The people were friendly, courteous and very knowledgeable.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
4.0

Customer did not leave a comment.

JOE L. 
Rating:
3.0

I was initially upset as I had called the Bloomsburg location to confirm my pickup and they said they had a 15' truck available to rent. I then went to that location and they said they didn't have any for my reservation so had to drive over to Catawissa to pick it up. The lady was nice and was able to do uhual stuff fine but took awhile since she had to do it on her phone.

Brandi W. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Alfred G N. 
Rating:
5.0

The staff was amazing n very friendly.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
4.0

Customer did not leave a comment.

Carol ann J. 
Rating:
5.0

Customer did not leave a comment.

Justen W. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
4.0

Customer did not leave a comment.

Denis M. 
Rating:
3.0

Customer did not leave a comment.

Russell M. 
Rating:
4.0

The truck had dog hair all over it. Which when I dropped it off, although he did not charge me, stated that he could charge me for cleaning services.

Jo S. 
Rating:
5.0

Customer did not leave a comment.

Etta M B. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Customer did not leave a comment.

Tori T. 
Rating:
3.0

Customer did not leave a comment.

Jolene A. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Joy T. 
Rating:
3.0

Customer did not leave a comment.

MEHDI R. 
Rating:
5.0

Customer did not leave a comment.

Heather Y. 
Rating:
5.0

Customer did not leave a comment.

Joy T. 
Rating:
5.0

Customer did not leave a comment.

Sandra Z. 
Rating:
5.0

We reserved a small trailer from the Bloomsburg location, but when we arrived they did not have the one we reserved and wanted to give us a much larger trailer at the same price, but we didn't want to pull such a large trailer so we had to go to another location to get our trailer. What is the point of reserving a trailer if the dealer doesn't have it when you arrive??????

Debra F. 
Rating:
3.0

All went well except the self checkout with the app. People at the location could not help me. took over an hour to check out, got to step 5 of 8 and the app crashed. Had to contact the field manger to finally checkout. Do not recommend this method, its slow with too many bugs

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great customer service. Always helpful.

Craig S. 
Rating:
5.0

Customer service rep was very helpful with my reservation and arrangements. Very polite! Vehicle in nice condition.

Joe O. 
Rating:
5.0

Customer did not leave a comment.

Joy T. 
Rating:
5.0

The best customer service i ever had. I made one call to her and she called all the uhaul places to get me the best deal. Any time I need a truck I will use uhaul, especially valley kwik mart. Thank you for great service.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Absolutely nothing! The truck was clean and ready when I stopped to pick it up and the staff was extremely friendly.

Susan H. 
Rating:
4.0

all good

Kevin S. 
Rating:
2.0

The truck was obviously brand new (2,000 miles on it) but when I was cleaning it to turn it in, I found fingernails/toenails - not mine. There were a lot of bugs in it (bees) as if the truck had been sitting awhile. I was a little disappointed that, for whatever reason, the UHaul closest to me couldn't give me a truck (I've had issues with the Bloomsburg UHaul before) but this lady was nice, maybe not the most professional, but at least she got me a truck. She was honest about her schedule but willing to meet me when I needed to pick it up. Her office didn't really have anywhere for a customer to sit (little awkward).

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

Customer did not leave a comment.

Tiesh B. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great experience. Very accommodating.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
3.0

Good location for me. Easy to get to and easy to get the truck into. Personnel was not very well trained. I dropped the truck on a Sunday and they did not know how to handle the paperwork. I had no additional mileage or any issues so it was not a problem overall.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Al D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

At this place, nothing..but overall I mean the pickup site was switched to here and they did give me the additional mileage, but I mean if Uhaul is going to do this they should add like 15 miles extra just based on the extra hassle...I mean they gave me the difference but didn't take into any of the frustration it caused me, But would use again, I love the pick up location, friendly great people.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

JOY T. 
Rating:
4.0

Lower Price

PETE K. 
Rating:
3.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Valley Kwik Mart in Catawissa was great. Helped me out when original pickup location in Danville left me in a bind at last minute.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

gene K. 
Rating:
3.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Sergey P. 
Rating:
3.0

The trucks front end was out of alignment and we struggled all the way to our destination with it. Very tiring to say the least. The Quick Mart was very courteous and cleaned the snow off the truck before we headed out.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

JOY T. 
Rating:
4.0

Customer did not leave a comment.

Sally K. 
Rating:
5.0

GREAT SERVICE!!

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

tamara B. 
Rating:
2.0

Customer did not leave a comment.

GILES L. 
Rating:
5.0

very nice people

jim D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing.great experience

paula G. 
Rating:
3.0

This was not the location that I needed to rent my vehicle from. It presented a major inconvenience for me as I had to re-arrange transportation to this new pick up location. I find it hard to believe that an actual U-Haul location in Bloomsburg could not make sure that when I made the reservation the previous week, they could not make sure that the vehicle I needed was there.

Nathaniel W. 
No reviews have been submitted for this location.

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