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BRET B
Customer Reviews for Woodford General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once again, a great experience going with U-Haul. Equipment & personnel are top notch, and the scheduling/planning sites and communication are fantastic.
William ENot the stores fault but uhaul gave my truck away after 2 confirmations Penske for me from now on
Robert DVery helpful and efficient
Bruce BExcellent service. Perfect experience. Thank you!
Adam LI dropped the u-Haul vehicle, paperwork and key off in the location’s drop box. It was early in the morning before the place was open.
WILLIAM NThanks for a easy and quick pick up of the trailer.
John ADeliver to customer? 😁 Had to drive way too far to find an available uhaul
DAVID BI rented a trailer at this location. Service was fast, efficient, and very helpful!
ROBIN DVery friendly!
Terry BHelpful owner, assisted offloading our vehicle. Rural location with U haul trucks and trailers prominently displayed along major thru road. Easy access looks like a growth opportunity
john fI couldn't find anything that could improve the location or service. Thank you
Robert DY’all did a wonderful job.
Anastasia STerrific shop with a very friendly and efficient staff
Megan GYou changed the location drop off and really screwed up my plans. Cost me $75 to get someone to follow me there. Please contact me. 631.413.7914
DEL RPickup and drop off were quick and efficient. One of the best locations I have ever used.
walter PMy only complaint would be that this location was over 30 minutes from my moving destination (Manchester, VT), which added time and gas cost. I guess in certain areas, U-Haul does not always have closer drop off locations.
James YWoodford general store was awesome! Ryan was very professional highly recommend.
James BGet a handicap entry to the building.
Clifton WRyan was helpful, friendly, and professional. I Have no suggestions for improvement. Overall a great experience.
William LFrank was fantastic! Very very helpfull. And can back a trailer. Get more service people like Frank
Donna KAgain great people and great company
Kevin LTerrific customer service
Marc LRyan was very helpful and took care of my return right away.
judy rNothing. Staff were friendly, super helpful and a joy. I would recommend this location to rent from every time.
Debby SPut cruise control on vehicles
MARYLOU LUhaul did not have equipment at the location I requested as they stated they would. I had to drive 15 min out of my way to pickup the trailer. The dimensions of the trailer are also incorrect so I had to return my original rental and swap it out for a larger trailer. The gentleman at the store was very helpful.
Timothy SRyan (owner) super helpful. Appeared outside as soon as I pulled in to check in trailer and get me on my way. Drop could not have been more efficient. Great location also. Very convenient on key east/west main road in southern VT.
Brian LNo everything was fine.
Paul PThe store owner was extremely friendly.. and knew exactly what he was doing.
Sierra HThe manager was extremely kind and helpful. If I need to rent a UHaul again, I would 100% go to the Woodford General Store. I highly recommend them.
Steven MThe owner went above and beyond to make sure we were all set before he left- we arrived late- thank goodness because the online wasn’t working! 5 stars plus!
Andrea SDrop off was easy and helpful . Thank you to Matthew who arranged a drop off after an hour wait on hold.
Dennis OIt worked out well as they had the trailer taht I needed
James CThank you.
Brad HFriendly service!!!! Great location
Ken PMake sure that the uhaul is actually wiped down and cleaned.
Nathan LExcellent service!!! Professional and friendly!!!
Jacqueline KI received fast and attentive service!
Michael HWoodford really got us out of a jam. We were not told that we might not be able to pick up the truck at the location we reserved it at, and when we were told we needed to pick it up 1.25 hours away and later than planned, we were in a tight spot. (U-Haul, please make it clear to customers that a reservation does not guarantee a pick-up location). The owner of Woodford General Store did some calling and was able to arrange for us to pick the truck up a day early, and the situation ended up being better than planned.
Kenneth MThe individual who assisted us was professional and gave instructions on the equipment. Unfortunately, there was a miscommunication between the uhaul schedule manager (phone operator) and the Woodford employee which caused considerable confusion. In general the scheduling people who we spoke with on the phone were combative and unpleasant to deal with. The face to face uhaul staff did a great job.
Brandon CThe person who checked us out when we picked up the truck was poorly trained and it took way too long. She was very nice and courteous but was alone at the store and had never checked out a uhaul before. Felt bad for her. Not her fault. She did her very best under trying circumstances. Also cell phone/internet coverage was poor at pickup location. When we dropped off truck, ahead off time, the store was closed(unscheduled) and no one was available to help us check out. Also the gas pump was closed so we were unable to gas up without a 14.4 mile round trip down the mountain and back. Very, very disappointed with that part of the experience. The truck itself was excellent. Well maintained and clean.
John PTop flight operation. Excellent service and facility.
William NSpecify the tow/haul on/off switch is on the shift lever.
Charles S