I was charged extra for an hour that I didn't use. The truck was back earlier then expectedNora P.
Customer Reviews for Your Space Storage at Rolling Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service rep at the counter at this location was absolutely wonderful. She had a beautiful attitude and was very pleasant. I've never had such a pleasant UHaul experience and I've rented a lot of Uhaul trucks in my life. The location was spotlessly clean and well maintained. It was a 10 out of 10 experience for me and I'll go out of my way to rent from this location in the future You guys got it right with this one.MARIA L.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Brittany J.
The vehicle wasn't sanitary & smelled.SHANNON D.
Customer did not leave a comment.Imani M.
Customer did not leave a comment.Marlene S.
Customer did not leave a comment.OLUWASEUM O.
This is the only location I use now. It's been about four years and the service is always spectacular. The staff is always sweet. Never had an issue.Douglas J.
Ella & David are always a pleasure to deal with will always come Here first for my rental moving needsCHARLES W.
Customer did not leave a comment.Daijanai E.
It's out of the way and somewhat difficult to acces for the people I know.William K.
Nothing the lady who works the front desk is %100 the bestChelsey C.
Maryland very nice & cleantanya W.
Customer did not leave a comment.Kyanah P.
Customer did not leave a comment.KAREn S.
Customer did not leave a comment.Lynne F.
Customer did not leave a comment.Donte P.
Wonderful Experience,Understanding and truly kind professionals who can relate to other people needs in a Emergency crisis. Thank you kindly.🙏🏽lia W.
I was surprised to find that the truck had no handtruck or moving blankets available and none were available at the location either. One must also return the truck there; cannot drop off at another u Haul location. I wish these things had been clarified when i was making reservation. Service was efficient. Good to have a key drop for after hours.Janet G.
The in-store representative was very professional, friendly and courteous.Ricki H.
In regards to the truck we rented it didn't run well . I had concerns that it might break down. The employees were nice as well as efficient.Marlene S.
Excellent customer service. ThanksGary L.
Customer did not leave a comment.Yuting H.
Front desk personnel were extremely knowledgeable and friendly. Best Uhal experience ever!Kimerbly H.
No commentsPamela B.
Customer did not leave a comment.Raymond J.
Customer did not leave a comment.Donnick R.
Customer did not leave a comment.john C.
Customer did not leave a comment.Ashley H.
Continue to have great employeesJames S.
Keep up the good workJames S.
Customer did not leave a comment.Jacklyn C.
The two ladies that were there when I arrived here really professional and helpful. It was hot and stressful and their professionalism made my move a great one.Monique R.
There's nothing to improve!Larraine H.
Customer did not leave a comment.Francisco R.
Very very good customer service sweet ladys very help fullAbdel Y.
Customer did not leave a comment.Alphonso C.
Customer did not leave a comment.Tori H.
Customer did not leave a comment.Devon J.
Nothing everything was greatVANESSA B.
Never received rented out equipment.Kaila H.
Customer did not leave a comment.Amber W.
Missing appliance dolly I paid for.Joshua M.
David provided excellent service.Judy B.
Customer did not leave a comment.Shawn V.
David and Ella are excellent customer service representatives.William S.
Customer did not leave a comment.Brittny H.
The lady that assist was professional, and explained everything.. she was very pleasant..Lisa B.
I was very pleased with my service, entering and exiting. Great Customer service as well.Sherry J.
Tire pressure low on two tires and indicator light was on. Staff was friendly.Lee D.
Ella Johnson was great with my uhaul rental I was having problems trying to do the rental online and she was happy to help me she has great customer service and I will refer you guys to anyone that need help with a uhaul or storage spaceTheodis S.
Customer did not leave a comment.johmnie B.
Customer did not leave a comment.Tavon H.
I have no complaintsYvonne B.
Customer did not leave a comment.Shanel S.
Customer did not leave a comment.Kimberly M.
Staff was really nice. Dropping off was harder because I couldn't do the online drop off and never got through to customer service for assistance. Other than that it was a good experienceceaira H.
There is always room for improvement, but not here. The staff were kind and communicated like your were family. They appreciate the customer and let me know when I did something good to help them, like parking the truck. Simply task, yet they greatly appreciated it. Made me feel great.Deonna M.
Customer did not leave a comment.Tyrone P.
Staff were very professional, the truck were pre cleaned for me and I had a full tank of gas. I rented a dolly along with the truck which worked wonders for me. Great location and experience altogether.Akeem F.
I think it's ridiculous that I had to pay a whole 19.95 again to add on additional time (2hours more) then the lady employee who assisted me charged me twice for mileage and I didn't go over the amount (70miles) that we had on my contract so my account was charged a overdraft fee. I will not be using uhaul again.Janae H.
No improvement needed. Staff was efficient, friendly, and provided exceptional service.Jacqueline W.
Great customer service. Great staff. Will use again.Oladipo O.
The service was superior! This was my first time going through the process, everything was super easy, the online reservation was user friendly and the customer service was really great! Thank you very much!Jeffrey D.
Customer did not leave a comment.Sonya S.
I really appreciate the staff extending my rental for a few hours, didn't realize just how much and how long it would take us to empty out the 3 bedroom unit. Thank you to them.Sherry B.
Everything was amazing!!!Amir M.
Customer did not leave a comment.Carol G.
Customer did not leave a comment.Mary-Victoria Z.
The whole experience was quite excellent. Both staff were very friendly and warm. I would definitely come back. I'd like to suggest a closer parking arrangement for customer vehicles if possible but the user experience is still the 👌 bestEmeka O.
Very easy processLYNNETTE B.
The associate that helped us out was very helpful and polite. We appreciate the attention she paid to providing us with a positive customer service experience. We are returning customers and will continue to use this location for our u-haul needs!Najmah H.
Customer did not leave a comment.Kizzy G.
Customer did not leave a comment.Shirvitta U.
Customer did not leave a comment.Michael B.
The staff was very professional and helpful!Whitney P.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.SEAN W.
The agent was extremely nice during the interaction. Thank you for your servicesAhlisiha P.
Customer did not leave a comment.Diana T.
The Manger and staff are great just keep up the good workJames S.
I rented from this location twice in a matter of 3 days as I was making three moves in one! Both Ms. Ella and David were professional, took interest in my moving concerns and provided recommendations on how to make it seamless and it was, both times. I am no longer in the area, but I recommend this location to everyone, top customer service!!LEJUENE W.
Customer did not leave a comment.INA F.
Customer did not leave a comment.Erika V.
Customer did not leave a comment.CHRISTINE J.
Seamless process all the way through!LeJuene W.
Your agent does a a excellent jobPauline S.
Customer did not leave a comment.ANTONIO J.
Customer did not leave a comment.Muhammad Y.
Customer service was awesomeVeyna P.
It would be great if all your locations was like the Rolling Road locationJames S.
jay hilo moving services (zavier & greg) were my movers and i must say they are the true professionals. They came on time, divised a game plan and executed without any hiccups & more than anything they are respectful and attentive to your needs. ill definetly recommend them for future moves.shawn C.
Everything was perfect. The customers service representative was very courteous, attentive, and professional. It took 15 minutes or less to get processed and out of the door . All the years I've rented from Uhaul, I've never experienced an issue. Thank You for always providing excellent communication, customer service, and service to me. I appreciate your establishment for allowing me to be a faithful customer.â™¥ï¸â™¥ï¸Sherri H.
Customer did not leave a comment.Rodolfo F.
Customer did not leave a comment.BETTINA S.
Thumbs upJoseph B.
Customer did not leave a comment.LAVERNE C.