Customer Reviews for 1 Stop Mail Drop
(U-Haul Neighborhood Dealer)

106 reviews

2851 Cropsey Ave   Bensonhurst, NY 11214

(718) 332-5863

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(718) 332-5863

2851 Cropsey Ave
Bensonhurst, NY 11214

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

joseph N. 
Rating:
5.0

Customer did not leave a comment.

SANDER A. 
Rating:
4.0

It would be great if your Uhaul rental offices had its own parking lots, because it's pretty difficult to find some parking on a street, especially for big truck, I was driving more than one hour around those locations to park truck.

Ivan V. 
Rating:
5.0

Customer did not leave a comment.

Attila S. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN F. 
Rating:
5.0

I was charged for stuff I didn't receive!

Alice G. 
Rating:
1.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Customer did not leave a comment.

EVE K. 
Rating:
5.0

Customer did not leave a comment.

Gloria S. 
Rating:
1.0

Create a parking space for your trucks. It's not or it shouldn't be up to the Consumer to find parking space for a truck that belongs to U-Haul. It is encumbered upon such establishment to accommodate their customers with parking space.

Darrel K. 
Rating:
5.0

The first time I went in the young man was very nice the second time two days later the man seam very angry I almost left

EARLY S. 
Rating:
5.0

Customer did not leave a comment.

IGOR L. 
Rating:
1.0

Check my file being created in 3-5 days

DAVIDJOHN M. 
Rating:
1.0

With self checkout and online only, I was standing around for 1.5 hours trying to acquire the keys. This process screwed up my entire move after being downgraded and pushed to another location wildly inconvenient to my original pickup. Overall, awful U-Haul experience. Not only would I not recommend but I will be going out of my way to avoid U-Haul and share my experience.

Jason S. 
Rating:
4.0

Truck was filthy, had 4 open water bottles and 3 used dirty mask on the floor, dusty to the max!!

GLORIAJUANITA V. 
Rating:
5.0

Customer did not leave a comment.

Sokhib Z. 
Rating:
1.0

Customer did not leave a comment.

RUBEN V. 
Rating:
1.0

Next time there is a snow storm. Have the vehicle ready (shoveled out) especially it's parked on street and the customer is scheduled to have it already the next day. Or at least inform the customer (if they're scheduled earlier than the start time of the U-hual site) that they might a shovel. My experience was an unfortunate surprise in which I was unprepared and slowed me down massively. The only positive I will say i experienced was the location is convenient. My recommendation is to invest in a driveway for the vehicles at least.

Collin M. 
Rating:
3.0

Customer did not leave a comment.

MUHAMMADIMRAN A. 
Rating:
5.0

Customer did not leave a comment.

MINHKIET L. 
Rating:
5.0

i got great service

Bakhtiyar M. 
Rating:
5.0

Customer did not leave a comment.

Simona C. 
Rating:
5.0

Super fast service! Great!!!

Dzmitry Y. 
Rating:
1.0

Customer did not leave a comment.

Mateusz Z. 
Rating:
5.0

Customer did not leave a comment.

TAIWAN L. 
Rating:
5.0

The service was excellent the salesman was very accommodating

christine W. 
Rating:
5.0

Everything was perfect, Customer service person was excellent, this was my first time renting and all went very well

RUTHD D. 
Rating:
4.0

Make the after hours return easier. the app didn't work, and 1-800.....had a 60 minute wait.

KARL A. 
Rating:
5.0

Awesome

IGOR K. 
Rating:
1.0

Customer did not leave a comment.

TIAN YU L. 
Rating:
5.0

Customer did not leave a comment.

XIN LIN Y. 
Rating:
1.0

The lock of the key's box was broken. I arrived at 8am to pick up my truck but the lock with a key was broken and I spent two hours to resolve this problem. Finally , this office opened at 10am and even office worker couldn't to open it. After more fifteen minutes of asking to give an other truck I've got it. So I lost two hours and a half , thank you u-haul. Very bad experience!!!!!

Alexey N. 
Rating:
5.0

I know it would be difficult but parking closer to the store would be nice.

JOSEPHAYODELE A. 
Rating:
5.0

The young man that checked me in was outstanding .

David C. 
Rating:
5.0

Customer did not leave a comment.

Erubey G. 
Rating:
4.0

Excellent customer service

ABDALNASSERI M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERRAYMO H. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA L. 
Rating:
4.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
3.0

Van was dirty with a lot of Sand inside, location is ok but there is not parking lot so u have to leave trucks outside is not easy to find a spot

Eduardo B. 
Rating:
5.0

Customer did not leave a comment.

SERGEY E. 
Rating:
5.0

Customer did not leave a comment.

Waclaw B. 
Rating:
5.0

Customer did not leave a comment.

JIN C. 
Rating:
4.0

It was somewhat clean

Den L. 
Rating:
5.0

stay with your professionalism

URIADEMAR O. 
Rating:
5.0

Customer did not leave a comment.

KLAJDI S. 
Rating:
5.0

Customer did not leave a comment.

SIMAN-TOV P. 
Rating:
1.0

They opened late. Had no equipment I requested in my reservation.

IVAN K. 
Rating:
5.0

Young man was very nice but should let people know if they need to drop off uhaul by a certain time. We were told we could drop off whenever next day.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER L. 
Rating:
5.0

Not at this time

CONRAD S. 
Rating:
5.0

The person that assisted me with this rental was very friendly, helpful and polite.

MELISSAM J. 
Rating:
5.0

Very good and professional service Thanks

anthony P. 
Rating:
4.0

Track is super dirty, I rent the box track from this location second time because it is close to my house ,but track needs lot of cleaning

KHATUNA B. 
Rating:
5.0

Great experience good people !

janet C. 
Rating:
5.0

Customer did not leave a comment.

SAMUELADAM I. 
Rating:
5.0

No comments

KASSIMMOHAMED Y. 
Rating:
1.0

Customer did not leave a comment.

ABDULRASHID T. 
Rating:
5.0

Customer did not leave a comment.

IVVYT M. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO C. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
2.0

Ehhh I don't want to review the location, I want to review the organization I guess? My reservation was fucked up so badly that I waited on a street corner in front of a closed store crying from 6am-10am and then waited another 4ish hours and then ended up spending over $1000 to change my plans. Nobody contacted me before my scheduled reservation. I did get one missed call, while I was in session with a client and could not answer, but they did not leave a voicemail so I doubt it was UHaul. I received an automated text message the night before my reservation, showing a location that was too far away for me to get to and a time that was several hours past my requested time. I understand location is only a preference, but was under the impression the time was firm. And that I would be contacted with any changes to my scheduled reservation. I was on the phone for an hour sorting it out, explanation was that my reservation which I had had for weeks had been moved because somebody else made a reservation at the last minute. Glad to know I'm less important than a needy man...as per usual...whatevs... Sam from the very far away pick-up location was extremely helpful. I went to pick up the truck at 6am using 24/7 mobile pick-up. But it said my truck share had been scheduled for in person, not mobile, so I had to wait for the store to open. I called customer service and nobody could help me, they just transferred me to someone else. I was transferred to three different people. And they were cold transfers, so I had to explain the situation all over again. The third woman even said she had no idea why I was transferred to her, the other two should have just been honest and said they could not help me. She was kind and understanding and listened to me cry because I had been stranded in the middle of nowhere since 6am, and had spent all my money and had unnecessary covid exposure on the way to the location, thinking I could use the uhaul to get back. But ha ha no. Anyways, when the store finally opened, the lockbox with the truck key was broken and I had to wait for a locksmith to come. Things happen. But Sam at the store called UHaul and explained the situation, and was told he would receive a call back, and then nobody called him back. Eventually he called to check. I thought we had been waiting for a locksmith for ages, but no, just waiting for uhaul to call back and authorize calling a locksmith. Mmmmmkay. So many many many hours later, several hours after I was supposed to be out of my old apartment, after I needed to be on the road, after the moving van parking spot I had paid through the nose to reserve had expired, even after the pick up time for keys for my new apartment had passed - I finally picked up my truck. And mobile pick up and drop off did not work well on my phone at all: images didn't load, links didn't link. Truck was mostly clean but there was some stuff in it and a smell in it, couldn't have photographed that even if the app had functioned...but a dolly and some furniture pads were part of the stuff left in it so that was lucky. Definitely would never use uhaul again. But Sam at the pick-up location was super helpful. I'd have said thanks but my phone stopped working! ...so I drove several hours in the middle of the night with no gps or phone! Which isn't uhaul's fault but the timing wouldn't have lined up had my reservation not been given away last minute to some dude. If I had at least been notified then I could have made other plans.

HOLLY D. 
Rating:
5.0

Staff was very professional and friendly

MERIUMA T. 
Rating:
5.0

Customer did not leave a comment.

MERIUMA T. 
Rating:
5.0

Customer did not leave a comment.

Issa S. 
Rating:
5.0

Very pleasant and professional attitude. Thank you and recommend your office.

BORISL M. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
1.0

Customer did not leave a comment.

ATABAYE H. 
Rating:
5.0

This location was 1000% helpful after the original location I reserved the truck at and took an overly priced Uber to get to ended up being closed. Took almost an hour to finally get a truck at this location. I will not use uhaul again.

JAMIE V. 
Rating:
5.0

Thanks you

LUISA R. 
Rating:
5.0

Customer did not leave a comment.

GJERGJI R. 
Rating:
5.0

Customer did not leave a comment.

melody R. 
Rating:
1.0

Not correct charge, I have recipe and pick dashboard about miles before start engine. And I have pick after put gas and drop off Van . Than send me not correct statement and charge gas fee. This guys not check Van, just say leave Van on parking and come. After sending and extra charge like for gasoline. We always put extra gas.

Azamat K. 
Rating:
5.0

Very, very helpful. Even if every car was booked, your toke time and looked around until they got what I needed. Thank you

Qemal X. 
Rating:
5.0

Great

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Yuriy P. 
Rating:
5.0

Customer did not leave a comment.

Crucito A. 
Rating:
3.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Good experience, 9 foot van easily handled my couch.

Gleb C. 
Rating:
5.0

There is nothing to be improved. I would like to say that your representative was very accommodating and helpful.

Michele B. 
Rating:
5.0

Fast and good service

konstantin K. 
Rating:
3.0

Customer did not leave a comment.

ilia P. 
Rating:
5.0

It was perfect

Eliahou S. 
Rating:
5.0

Customer did not leave a comment.

Darwin B. 
Rating:
5.0

Everything about the location was great along with the van. But I had a really difficult time when I tried to use UHaul's "24/7" truck share. I feel like they're trying to compete with zipcar. If so, you guys could learn a lot from how simple it is with them.

William V. 
Rating:
4.0

Customer did not leave a comment.

Davaughn C. 
Rating:
2.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Truck rented was not secured. I moved on a rainy day and 80% of my stuff was wet inside the truck. I need to find out how I get a partial refund. That was unacceptable.

CHESLA F. 
Rating:
1.0

there was limited parking at location and employee said there was a dent on the front bumper that was definitely not due to anything i did

Ilya S. 
Rating:
5.0

I think that customers should receive their $25.00 back for accident insurance if they did not incur an accident during their rental usage.

Denise T. 
Rating:
5.0

Customer did not leave a comment.

aaron D. 
Rating:
5.0

Customer did not leave a comment.

Elijah B. 
Rating:
5.0

great staff, very informative.

Faran A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

will rent again

David G. 
Rating:
5.0

thank you

James F. 
Rating:
5.0

very good

Vladimir V. 
Rating:
5.0

A+++++++++++

Alvaro L. 
Rating:
5.0

great service! good staff quick

Emil A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top