Great price great service super happy with experience!
carolina d
Customer Reviews for 1023 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
friendly, competent, efficient, good quality. All Good
Mark RAmazing customer service
CHRIS PGreat experience
Christine PI had booked my U Haul order at the Devon Storage at 4111 Marconi Ave - The agent never showed up even though the truck was there and available.- office was locked. After waiting 1/2 hr. for the agent to show up......I had to get on the phone at the last minute (with movers en-route to my storage unit) to book a 10 ft. truck at the very last minute. Tony was right on top of it and I got it booked quickly when I arrived - friendly and helpful. It all went very smoothly and I was only 10 min. late to meet the movers. The truck was dirty from being outside (and last minute too) with no washer fluid in the tank to clean the windows. I missed not having a ramp on the back - sure would have been easier loading.
Jeanne PCustomer service was amazing
CHRIS PAbsolutely nothing the guy who helped us was great! Thank you!
Julie BVery Friendly and fast service
Kamaldeep S1023 is great. I always have a cool conversation with my excellent customer service. Cheers.
Steven MI had an amazing experience with the u-haul the staff was so nice and I felt very well taken care of and yes I've already recommended it to family members and Friends 😊
Kricket GVery friendly staff and great equipment that is very well maintained. The office is way back in the lot and is not easy to see at first.
Jeff RI recently rented a 26’ U-Haul truck and had the best experience thanks to the manager, Tony. From the moment I walked in, he made the process smooth, fast, and stress-free. He was professional, friendly, and went above and beyond to make sure I had everything I needed for my move. The truck was clean, reliable, and ready to go when I arrived. Tony took the time to explain everything clearly, answered all of my questions, and made sure I was comfortable before hitting the road. It’s rare these days to find someone who genuinely cares about their customers the way Tony does—he truly sets the bar for customer service. If you’re renting a U-Haul, I highly recommend coming here and asking for Tony. Best manager ever!
James EThe whole experience was awesome from self check in to an easy return. The truck ran great and was very clean. Only downside is access to the location is a little challenging with the entrance only available from southbound Howe Ave.
Charles HReally nice person running the place.
Annette ENice
Evgeny AExcellent location, always great service!
ANTHONY GTony was great - best U-Haul experience ever. Friendly, quick, professional professional service. Highly recommend this location.
Inga HWe had a reservation in a completely different city, Davis. We were notified the day before that we needed to come to Sacramento to pick up at this location. When we arrived at our scheduled pick up time we were told that there was no truck available. After several phone calls and await the truck finally arrived. This caused a delay to our Move. The facility kept blaming U-Haul saying how poorly U-Haul does business.
MARIA MNothing to improve, thanks again :)
Sebastian HA little hard to find the first time BUT it’s a great location and they are very pleasant & helpful.
Jinnene BTony was amazing! He helped us a lot during our drop off! Thanks so much Tony!
YURI DBe open at the listed times.
Ronald MPerfect!
SERGII SGreat
Alexander VReserved a 15 truck, moving blankets, utility dolly. There were no blankets, and only a small dolly which looked like a kids dolly and completely useless.
Devon dOnly had trucks. When I reserved truck I said I would need 6 blankets , furniture hand truck and to furniture dolly’s. When I got there I was told they only have the trucks and could go to another location for the rest of the stuff. Super hard to find
Herman JPerfect!
SERGII SGreat customer service
David B’ve always rented trucks from U-Haul and never had any issues — until now. This time, I returned the truck with a quarter tank, and they charged me for half a tank, taking almost $70 for gas. That’s not fair at all. I feel like I was overcharged, and it’s disappointing coming from a company I usually trust. I hope this gets resolved and doesn’t happen to others
FAISAL AThe trailer lights weren't working properly but Tony was super helpful
JANET PI received good service from the gentleman who checked me in, hooked up the trailer and sent me on my way. UHaul Could invest some money into improving the state of the facility. Only saw the entrance gate at the last minute and drove down a gravel driveway to get to the office. By contrast the Uhaul facility where I dropped off the trailer in Prosper Tx was a great facility.
david zVery professional very helpful at this location it was fast and very to the point I will rent from them again! And friendly
DOROTHY KI was happy renting a truck from this U-Haul location. Great customer service!
Dmitriy SCompletely unacceptable behavior, Very disappointed with the rude talking.
SAID MBetter signs to know where to go.
Alexandria AReserved equipment a dolly was missing. There were no blankets in the green bag. The cab and trailer were very dirty. The tank was less than a 1/16 full of fuel. Customer service chat was not helpful. I ended up paying for someone else’s gas because I returned it at 1/4 tank. Never again with U-Haul.
Darren LAmazing, he had me unhooked and check out in 3 minutes.
DANIEL VVery helpful, professional, and friendly staff. Facility itself just average - off street entry, gravel roadway, very small office.
Kennard PGreat customer service.
Mohammadfaisal SNothing Tony is the best it's the greatest location with customer experience ever.
Sowila KThe owner was super helpful! 10/10 highly recommend!
Natrina MI highly recommend this location. Needed a van at the last minute. They had what we needed, friendly service, and pick up and drop off was quick and easy.
Jennifer OCustomer service was great, a gentlemen assisted me in the office even though I arrived earlier than my reservation and I was able to extend my time no problem. Truck was in good condition, would go here again.
Elizabeth AThe guy working there made everything simple and was super kind. Hope this location stays for a while.
Keneth STucked away but a great location with really friendly staff!
ANTHONY GStrange, location but very convenient to my needs excellent staff very helpful and understanding..
GREY HTony is awesome. Rachel is dope. Love the staff here!
ASHLEY GWe were told the truck had a bench seat for 3 people. The middle seat was not part of the "bench". There was a cowling between the passenger and the driver seats. This required the person in the middle to sit with legs spread on each side of the cowling. This made the 800 mile trip very uncomfortable for the person in the middle. This vehicle does not sit 3 people as advertised.
thomas LCustomer Service is the BEST!
James EI rent from them a lot, a lot. Why because it is easy, smooth, fast and great staff.
James ELook they make the best with what they have and the customer service is 1000% better than any other rental location.
James EA Hidden Gem!
James EMy experience with this location was perfect. Professional and helpful staff. Accommodating due to my experience with another location the same day. I would recommend this specific location to anyone I know, myself included
ALYSSA D